Customer Service Data Entry
Resume:
MARIE CALDERON
Medical Secretary & Registrar / Customer
Service Representative
CONTACT
****************@*****.***
Phoenix, AZ 85051
SKILLS
● 60 WPM - 95% accuracy
● Customer Service Excellence
● Organizational Management
● Professionalism and Integrity
● Adaptable to change
● Attention to Detail
● Strong decision-making abilities
● Teamwork and Cooperation
● Problem-Solving Aptitude
● Conflict Resolution Techniques
● Multitasking Proficiency
● Detail-Oriented Approach
● Adaptability and Flexibility
● Cross-Cultural Sensitivity
● HIPAA Compliance Understanding
● Microsoft Office Proficiency
● Patient Management Expertise
● Administrative Support Expertise
● EHR Proficiency
● Microsoft Office Proficiency
● Clinical Support
● Patient Scheduling
● Insurance Verification
● Referral Verification and sorting
● Data Entry Accuracy
● Transcribing & Dictation Proficiency
● Payment Processing
● ICD-10 coding
● Billing Document Creation
● Invoice Preparation
● Statement Distribution
● Written Communication
● Telephone Etiquette
LANGUAGES
● Spanish
Native
PROFESSIONAL SUMMARY
Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a medical and corporate environment.
EXPERIENCE
Billing Specialist
Aztec Lighting, Inc - Phoenix, AZ
March 2019 - May 2019
● Generated and prepared invoicing and billing statements on a timely basis for multiple housing development companies, ensuring that the billing total was accurate by referencing work orders filled out by the installation teams, ensuring customers were only being billed for the items installed. Also referenced pricing documentation sent by the manufacturers, ensuring that any and all discounts and rebates were utilized where applicable.
● Ensured that the generated billing statements and invoices accurately displayed not only the correct housing development the products were being installed at, but also ensuring that the statements displayed the specificity of the individual house/lot number within the community
● Maintained excellent customer service by answering incoming phone calls and returning messages in a timely manner, also ensured that any and all correspondence initiated by the customer was answered on a timely basis. This included any and all billing documentation sent to the customer upon completion.
● Ensured that each customer’s company information included the preferences for not only the layout of the billing/invoice statements, but also the details to be included on the statements & the time frame they wanted to receive said documents, and how they wanted them to be sent out (USPS, email, certified mail, courier, etc)
● Maintained and consistently updated company records to accurately reflect all billing and invoice documents sent to customers, ensuring that all records were detailed with the inclusion of any correspondence from the customer, as well as maintaining accurate excel spreadsheets for the manufacturers, detailing the usage of their rebate and discounts for each separate housing community.
● Ensured that any and all billing discrepancies were corrected on a timely basis, and the changes were reflected and updated in our system, as well as ensuring that statements and invoices reflecting the corrections were sent to the customers as soon as completed.
● Ensured any correspondence from manufacturers concerning changes in pricing, rebates, and discounts was shared with management and the sales team for accuracy and continuity.
EDUCATION
● Lake View High School
High School Diploma
2002-2005
REFERENCES
● Roxane Blasko
Professional - Chicago, IL
● Kaela Rodriguez
Professional - Phoenix, AZ
● David Schmoyer
Personal - Glendale, AZ
PatientCareCoordinator
BarrowBrain&Spine-Phoenix,AZ
October 2018 - January2019
● Provided excellent customer service to patients and medical staff at all times in all situations, such as: answering incoming calls, scheduling appointments, filing medical records, responding to patient inquiries by directing calls/messages to the appropriate personnel, & facilitating communication between patients and various departments and staff, engaging with patients to provide professional administrative knowledge
& courtesy were applied while explaining procedures & services to patients all while following documented protocols & HIPAA policies
● Ensured that patient appointments, surgeries, and other procedures were scheduled with the correct doctor and department, verifying availability with the respective doctors calendar. Followed up with reminder phone calls as well as following up with the patient to reschedule missed appointments, promoting continuity of care. Also ensured all appointments pertinent to the patients procedure were scheduled (lab work, imaging, etc) and were scheduled with the patients preferences in mind.
● Maintained communication with the offices of other physicians seen by the patient, ensuring the patient maintained compliances with their medications and to ensure medical records and visit notes were always sent and received when needed
● Utilized knowledge of EMR systems and medical terminology to perform diverse data entry tasks, such as scheduling appointments, registration of new and returning patients, maintaining and updating patient records, ensuring all pertinent information, such as insurance information and demographic information was always up-to-date. Scanning any medical records or paperwork from other physician offices into the patient's chart and manually entering any information that didn’t fill in automatically. Patient Relations Representative
Center for Pain and Supportive Care, Phoenix, AZ
July 2017 - August 2018
● Performed administrative duties such as: answering & transferring phone calls, answering voicemails, checking patients in & out,, appointment scheduling, patient registration, insurance verification, reminder calls, sorting faxes, and filing documents into EHR systems or paper files.
● Utilized strong communication skills to respond to patient relations inquiries, such as appointment, procedure, and medication information, as well as ensuring timely follow-up on complaints and inquiries from patients regarding services and speaking with the medical staff via telephone, email, and patient portal messages.
● Coordinated communication between patients, family members, medical staff, administrative staff, and other regulatory agencies as well as serving as a liaison between patients, physicians, and other healthcare professionals to ensure seamless patient services.
● Proficiently managed multiple tasks simultaneously while maintaining accuracy.
● Facilitated lunches with pharmaceutical representatives to come and speak with the medical staff concerning their products.
● Ran pharmaceutical reports on all patients scheduled to ensure medication management plan adherence on a daily basis.
● Assisted with the onboarding process for new medical staff members by coordinating orientation activities and training.
Patient Access Representative
Phoenix Children’s Hospital - Emergency Department, Phoenix, AZ February 2016 - January 2017
● Provided exemplary customer service to patients and families in a high-volume, fast-paced Emergency Room setting while maintaining confidentiality of patient information in accordance with HIPAA regulations.
● Efficiently managed the registration process for incoming emergency room patients by promptly and accurately collecting demographic data, verifying insurance coverage, and obtaining the reason for their visit while proficiently using the EMR system and exhibiting superior problem-solving abilities to resolve complex issues related to the registration and billing processes.
● Ensured accurate completion of required paperwork prior to patient being seen by medical staff, as well as ensuring all required signatures were obtained for services.
● Managed workflow within the department ensuring that all administrative duties were completed in a timely manner while expertly handling difficult situations by providing solutions that met both the needs of the patient and organization policies and procedures.
● Facilitated smooth transition between pre-registration and registration process through proactive follow-up with families while utilizing excellent communication skills to build rapport with said families, patients, and staff members.
● Worked closely with clinical and medical staff during registration process to confirm appropriate documentation was obtained prior to the visit as well as when facilitating transition for hospital admission. Medical Administrative Secretary
St. Mary of Nazareth Hospital - Outpatient Behavioral Health, Chicago, Il August 2006 - July 2013
● Developed excellent organizational skills to manage multiple tasks and prioritize workloads as well as being proficient in medical terminology, filing systems, and patient records management.
● Performed administrative duties such as: scheduling appointments, check-in/out, patient registration, insurance verification, answering
● phones, retrieving voicemails, managing calendars, compiling various reports, processing incoming and outgoing mail/faxes, medical coding procedures, prepping exam rooms, retrieving files, contacting outside hospitals and clinics for medical records and imaging, and discharging patients.
● Provided support to physicians during patients visits by transcribing/dictation as well as translating for Spanish-speaking patients.
● Assisted in training new employees on various administrative tasks as well as assisting on special projects related to medical office operations.
● Created innovative training materials to support intern learning objectives as well as established a
● positive rapport with interns by promptly responding to questions and concerns in a timely manner while also utilizing effective instructional methods to facilitate learning.
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