Customer Service Call Center
Resume:
Katherine Keith
Myrtle Beach, SC *****
*********@*****.***
I have an engaging and gregarious personality and greatly enjoy being part of a team. I possess excellent problem solving skills and the ability to provide innovative solutions to complex issues. In addition, I display strong oral and written communications. I have experience managing customer service departments. Enhancing the customer experience and satisfaction.
I look forward to using these assets to their fullest to ensure a wonderful customer service experience within your organization.
Authorized to work in the US for any employer
Work Experience
Chief of Operations
Keith Homes, LLC
January 2004 to Present
● Personnel management
● Manage six-figure budget
● Oversee inventory and sales
● Escalation level
Network Switch Engineer
level 2 escalation Cable & Wireless - USA
December 1997 to January 2004
● Opened and closed customer service tickets. Worked the issue with internal or external vendors and sites until a resolution was made.
● Coordinated solutions of complex service issues with internal departments.
● Managed workflow of first line analysts to ensure all issues handled appropriately and on-time. Manager
Customer Satisfaction Call Center Cable & Wireless - USA January 1994 to December 1997
● Responsible for maintaining call quality and KPI’s.
● Provided on-the-job training to new and existing call center personnel.
● Performed performance evaluations of all call center analysts and other direct reports.
● Stepped in to assist in fielding calls when situation dictated
● Oversaw 250+ employees.
Answering Service Supervisor
Executive Corporation
January 1992 to December 1994
• Responsible for staff answering calls for 75+ companies outside the suite offices.
• Assisted 30 companies representatives within the suite complex.
• Initial contact for internal and external Executive Suite Cliental. Education
BA in Communications
Salisbury State University - Salisbury, MD
1986 to 1991
Skills
• Customer service
• Supervising experience
• Telecom history
Contact this candidate