Medical Billing Customer Service

Mobile, AL ***** 251-***-**** ***********@*****.***

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DOMINIQUE WHITE

PROFESSIONAL SUMMARY

Enthusiastic and driven professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Strong account research abilities, and training in medical billing and coding. Motivated to learn, grow and excel in the Medical Billing arena. Offers strong interpersonal and task prioritization skills. Organized and dependable, able to manage multiple priorities with a positive attitude. SKILLS

●Complaint resolution

●Medical terminology

●ICD-10-CM

●HCPCS Coding

●CPT Coding

●Proficient in Excel,

Microsoft Word, and

PowerPoint

●Proficient typist (65wpm)

●Strong client relations

●Exceptional interpersonal

skills

●Research and manage

complicated accounts

WORK HISTORY

MEDICAL CLERK AND BILLER 01/2022-03/2024

SOUTHERN PSYCHIATRY ASSOCIATES, MOBILE, AL

● GAINED EXPERTISE IN ALL ASPECTS OF MEDICAL BILLING INCLUDING FILING CLAIMS, REFUND REQUESTS, RE-FILING REJECTED CLAIMS,, AND ADJUSTING UNDERPAYMENTS

● COMMITTED TO STAYING UP TO DATE WITH ALL INSURANCE REQUIREMENTS, INCLUDING THE DETAILS OF PATIENT FINANCIAL

● RESPONSIBILITIES FEE-FOR-SERVICE, AND MANAGED CARE PLANS. IMPROVED MEDICAL CENTER EFFICIENCY BY CREATING AN ORGANIZED LOGGING SYSTEM FOR TRACKING REGISTRAR'S ERRORS IN MICROSOFT EXCEL AS A QA SPECIALIST AT AFFINITY MEDICAL CENTER

● LIAISED WITH THE BUSINESS AND MEDICAL RECORDS DEPARTMENTS TO RESOLVE ERRORS IN HIGH DOLLAR ACCOUNTS TO ENSURE TIMELY AND ACCURATE BILLING

● DESCULATED CRISIS CALL

PACKAGE HANDLER 02/2019 to 03/2020

Amazon, Theodore, AL

.

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●Prepared pallets of boxes for easy transportation between customer and storage locations.

●Loaded package containers onto forklifts and transported into packaging areas.

●Assembled, sealed and loaded packages into correct trucks.

●Used hand-held scanners and physical logs to accurately track item movements with 100% proficiency.

CUSTOMER SERVICE REPRESENTATIVE 05/2016 to 09/2018 Alorica (Sam's Club), Mobile, AL

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Provided primary customer support to internal and external customers.

●Collected customer feedback and made process changes to exceed customer satisfaction goals.

●Answered constant flow of customer calls with minimal wait times.

●Provided information regarding charge accounts and making payments, helping with online orders and shipments.

CUSTOMER SERVICE REPRESENTATIVE 02/2013 to 03/2016 Alorica (Verizon), Mobile, AL

●Provided primary customer support to internal and external customers.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Cultivated customer loyalty, promoted repeat business and improved sales.

●Fielded customer questions regarding available merchandise, sales, current prices, plan changes, bill payments, and managing accounts.

●Recommended products to customers, thoroughly explaining details. EDUCATION

Remington College, Mobile, AL

Certification, Medical Billing and Coding, Expected in 01/2022

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Contact this candidate