Customer Service Medical Records

Kenneth Judson

Location: *****, CA 310-***-**** *******@*********.***

Profile

A seasoned healthcare professional with over 35 years of experience in a variety of roles, including supervisory, counseling, medical records, high volume phone calls, dispatching, unloading, and providing exceptional service. Possessing outstanding communication and customer service abilities, adept at collaborating effectively within diverse communities. Known for demonstrating trustworthiness, honesty, exceptional organization skills and a commitment to professionalism throughout his career. Experience

SUPERVISOR/COUNSELOR/MAINTENANCE/DRIVER AADAP MARCH 2019- MARCH 2024- (HYBRID)

· Directed and oversaw staff and clientele activities.

· Provided counseling and instruction on relapse prevention, coping mechanisms, and essential life skills.

· Coordinated the maintenance of 13 facilities.

· Worked with the substance abuse, homeless and mental health population, to find employment and housing.

· Helped clients schedule medical, dental, employment and housing appointments.

· Safely transported clients utilizing a 15-seat passenger van.

· Facilitated the organization of contractors for significant projects.

· Worked hands on with clients to learn skills for employment.

· Engaged with clients classified at 3.5 levels of care (LOC), ensuring appropriate support and services were provided.

· Ability to document in SAGE and EXYM including Authorization and Reauthorization of clients.

· Microsoft Word, Excel, Google Sheets, Docs, Slides and Meet savvy.

· Capable to work remotely and hybrid.

DISPATCHER/SUPERVISOR/DRIVER UPS FEBRUARY 1984-MAY 2017

· Coordinated and optimized driver routes through efficient dispatching and organization.

· Provided oversight and management for a team of over 100 drivers on a daily basis.

· Conducted meticulous data entry tasks into computer systems to maintain accurate records.

· Entrusted with the responsibility of handling valuable machinery and parcels, demonstrating reliability, trustworthiness and attention to detail. CLERGYMAN/MINISTER OF MUSIC SOUTHERN BAPTIST CHURCH MAY 1987-PRESENT

· Provides pastoral encouragement and counseling to parishioners, offering support and guidance in their spiritual journeys.

· Serves as an overseer within the community, ensuring the smooth functioning of various activities and initiatives.

· Contributes as a musician, enhancing the spiritual experience through the art of music and fostering a deeper connection during religious gatherings.

· Directs and coordinates the activities of the choir, ensuring the highest standards of musical performance and spiritual enrichment.

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Education

• CERTIFICATE OF COMPLETION –SUD COUNSELOR JUNE 2021 CALIFORNIA CONSORTIUM OF ADDICTION PROGRAMS AND PROFESSIONALS - LOS ANGELES, CA

• BUSINESS ADMINISTRATION MAY1984 WEST LOS ANGELES COMMUNITY COLLEGE

– CULVER CITY, CA

• HIGH SCHOOL DIPLOMA – JUNE 1982 CRENSHAW HIGH SCHOOL-LOS ANGELES, CA Skills & Abilities

· CPR Certification.

· Fully COVID Vaccinated including booster

· RADT Number

· Demonstrated a track record of safe driving

spanning more than 15 years.

. NPI Number

· Maintained an impeccable safety record over a

period exceeding 30 years, with no personal

injuries.

· C Number

References

Admirable references available upon request

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