Data Entry Customer Service

Floyd Johnson II

Macon, GA *****

************@*****.*** 478-***-****

Objective

Dedicated and customer-focused professional with a Bachelor’s degree in Computer Science and strong experience in virtual support, problem-solving, and technical troubleshooting. Seeking a position as a Virtual Inbound Customer Service Representative, offering exceptional communication, call handling, and issue resolution skills in a remote service environment.

Education

Bachelor of Science (B.S.) in Computer Science

Colorado Technical University — Jan 2018 – Dec 2022 Professional Experience

Paraprofessional

Bibb County School District – Macon, GA 2023 – Present

● Delivered technical support to staff and students in person and remotely, reducing downtime by 30%.

● Provided training on educational platforms and digital tools, improving user adoption.

● Resolved software and hardware issues through virtual diagnostics and troubleshooting.

● Assisted with classroom technology integration in a fast-paced service environment.

Driver Helper

Cheney Brothers Inc. – Ocala, FL 2021 – 2023

● Maintained high levels of customer interaction with a 98% on-time delivery rate.

● Used mobile CRM tools and data entry systems to log service updates and ensure compliance.

● Provided real-time delivery support and problem-solving under pressure. Fulfillment Associate

Amazon – Macon, GA 2020 – 2021

● Managed time-sensitive orders and maintained a 99.8% accuracy rate.

● Resolved system inefficiencies and improved processing times by 15%.

● Collaborated with team members through internal communication systems and remote workflows.

Key Skills & Tools

● Customer Support: Inbound call handling, virtual assistance, remote troubleshooting

● Communication: Active listening, de-escalation, empathetic customer engagement

● Technical: Microsoft Office Suite, CRM tools, basic SQL, Python, and Java

● Systems & Tools: Ticketing systems, virtual desktop environments, call center software

● Documentation: Accurate data entry, service logs, reporting Certifications

● CompTIA A+ Certification (Expected June 2025)

● CompTIA Network+ Certification (Expected September 2025) Highlights & Achievements

● Boosted tech efficiency by 20% through optimized troubleshooting practices.

● Designed a Java-based payroll system for internal use, improving accuracy and usability.

● Achieved 85% success in predictive analytics using Python-based models.

● Reduced issue resolution times by 25% with proactive virtual support strategies. Additional Strengths

● Comfortable working in a fully remote environment

● Strong organizational and time management skills

● Adaptable, tech-savvy, and able to learn new systems quickly

● Skilled at balancing multiple inbound service requests and high-volume workloads

Contact this candidate