Customer Service Representative
Resume:
Tonya Phillips
Florence, AL *****
************@*****.***
Customer service oriented professional with 14+ years combined management and administrative experience, capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.
Academic Honors Recognition / Honor Roll
FLEXIBLE: Adapts to new challenges and ideas and able to develop rapport with diverse populations
TEAM-ORIENTED: Motivates to create a collaborative and respectful environment
CUSTOMER SERVICE: Regarded as a natural people person with strong interpersonal communication skills
WELL-ORGANIZED: Manages time and priorities in multi-task environments Greenway Prime Suite EHR Microsoft Office / MS Excel MS Word MS PowerPoint Authorized to work in the US for any employer
Work Experience
Customer Service Representative (Remote)
Everise - Florence, AL
October 2020 to March 2021
Use company database to update patient information, address, account info, status of approvals, alternative medication, and coverage
Work with Medicare Insurance: receive inbound phone calls, verify insurance, discuss insurance coverage, process deductions, offer quotes on medication, fill out prior authorization form, sent emails, sent faxes, call physicians and pharmacy to get information or authorization
Accept payments, post payments, and set up recurring payments
Document all interactions
Customer Service Representative (Remote)
Concentrix - Florence, AL
July 2020 to October 2020
Received inbound calls, asked and answered questions, and provided information
Tracked and documented calls using a company specific software program
Handled difficult problems and avoided escalation wherever possible
Continuously improved call handling skills, system knowledge, and communication skills
Provided exceptional service to customer that met or exceeds contractual service level agreements Retail Merchandiser
Kalan Industries - Florence, AL
September 2019 to May 2020
Answered questions regarding the store and its merchandise via surveys
Maintained inventory control through daily documentation and replenished orders
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
Stocked merchandise, sent invoices and troubleshot issues regarding inventory and supplies
Sent correspondences regarding issues and processed 1099-T form as sub-contractor Shipping Lead / Front Desk Receptionist
Transtar Industries - Florence, AL
February 2005 to January 2019
Worked as Front Desk Receptionist (09/2009 - 11/2009)
Scheduled appointments, answered phones, scanned invoices and maintained files
Managed 14 employees, trained new hires and resolved customer complaints
Prepared shipping documents, ensured orders were filled correctly and managed documentation
Gathered orders needing to be filled, verified order accuracy and troubleshot issues
Loaded and unloaded trucks using forklifts and followed OSHA safety guidelines
Collected payments and prepared bank deposits
Education
Associate of Science in Health Science
Ultimate Medical Academy - Florida
October 2020 to March 2021
Diploma in Medical Office and Billing Specialist
Ultimate Medical Academy
2020
Certificate
Ultimate Medical Academy
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