Concierge

Whitney Newton

Washington, DC 615-***-**** ***********@*****.***

Summary

Dynamic and customer-focused professional with a versatile background in concierge services, hotel hospitality, restaurant service, and real estate. Adept at delivering exceptional guest and client experiences through a strong foundation in communication, organization, and problem-solving. Proven ability to negotiate contracts, manage client relationships through CRM systems, and leverage social media marketing to enhance visibility and engagement. Proficient in Aloha and Apeleo systems, with exceptional computer skills, phone etiquette, and conflict resolution abilities. Highly organized with strong scheduling capabilities, and committed to creating seamless, high-quality service experiences in both fast-paced hospitality environments and client-focused real estate settings. EXPERIENCE

Citizen M Hotel, Washington, DC— Ambassador/ Night Auditor March 2025 - PRESENT

● Making sure everyone gets a warm welcome as soon as they walk in;

● Helping guests at the self check-in kiosks

● Cleaning, preparing and serving hot and cold breakfast and meals;

● Brewing delicious coffee or mixing a signature cocktail;

● Answering guests’ questions about the best places to visit, eat, shop or party;

● Maintaining the living room and cleaning canteenM

● Helping our guests with any requests or demands regarding our facilities

● Handling reservations in our property management system (PMS), including the daily the night audit;

● Responsible for operations during the night shifts;

● Taking care of guests including in emergency situations. Garth Media, Nashville, TN — Concierge

September 2018-2023

● Managed VIP experience

● Handled sensitive confidential information

● Arranged services as transportation, reservations, and special occasions

● Handled special confidential requests

● Carrying, organizing, and delivering packages

● Responds in a timely manner to emails

● Maintain a clean and organized area

Keller Williams Realty, TN/ DC/ MD — Realtor

April 2016-2024

● Skilled in drafting, reviewing, and negotiating real estate contracts to protect client interests Proficient in maintaining and utilizing CRM systems to manage leads, follow-ups, and client communication

● Committed to delivering exceptional service and building lasting client relationships

● Experienced in using platforms like Instagram, Facebook, and LinkedIn to promote listings and grow brand visibility

● Knowledgeable in tools such as using RealTracs, MLS platforms, and property management systems

● Strong organizational skills for managing property showings, open houses, and appointments

● Calm, solution-focused approach to resolving client concerns and navigating transaction challenges Professional etiquette with exceptional verbal and written communication skills

● Understanding of local real estate trends, pricing strategies, and community insights

● Advanced skills in Microsoft Office, Google Workspace, and digital transaction platforms (e-signature, document sharing, etc.)

EDUCATION

Nashville School of the Arts — Diploma

August 2004- May 2007, Nashville, TN

Success Real Estate School — Residential Real estate license February - Nashville,TN 2015

Licenses

Abra Manager Certified

Food Handler Manager Certified

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