Project Manager Information Security

Ricardo Roque Jr.

Hawthorne, CA *****

Tel:310-***-****

*********@*****.***

Candidate Highlights:

Ricardo has over 9 years combined of experience in IT Project manager, Information Security, Cloud Security, Application Security.

Extensive worked closely with DevOps team to assist and address configuration changes. SQL Server 2012 & 2019 platforms.

Extensive experience in Supporting both end users and management level support on all operations roll-out questions pertaining to the operating systems migration upgrade from Windows 2000 to Windows XP.

Extensive experience in making effective decisions, serving point of contact, for all & ancillary teams to ensure proper action and communication. Communicated with client to keep the project align with their goal.

Technical Skills:

XStore, Windows, SCCM, Citrix, Nortel PBX Programming, VoIP, Microsoft Office 2000 to 365 version, Cisco, Dell, vLANS, Lynch 2010, Active Directory, Microsoft Visio, AutoCAD 2014 & 2015, Avaya Aurora Messenger Manager, McAfee Anti-virus software, POS, StarPOS, Mobile Order, eLogic, QSR, Xpient, Wi-Fi, Alcatel-Lucent Switches, IPT, DBU, DIN, GPS, M3 RADIOS, TDMS, FTP, Lodge Net, Norton Ant-virus software, Lotus Notes, Symantec Ghost Software, Ingenico Encrypt 2100, eWP, AS400, MOM 7.0,SQL 2000, NetOP 6.5 version, Dame Ware 5.5, SharePoint, Service Now Ticketing System and VMWare Workstation Player 12 environments & Linux Mint Version 17.0 OS. Data Recovery using Veritas. Workspace ONE / AirWatch MDM (Project Management)- Microsoft Bookings. Workday. Project Lead 10+ years’ experience. Cleared Professional per DoD standards. Architect on XStore application with integration knowledge (and AWS basics) Powershell script modification knowledge with both Windows OS, Kali Linux 8.5 version & Python platforms. XML, SQL, XStore, XCenter, XMobile, XAdmin, Relate, MadMobile: EFTlink Retail experience. Iteration Zero and Epic Software. NASA Portal (Telemetry Programming)

SAP NetWeaver 76.1 version. Real user with synthetic monitoring portals. Bilingual in Spanish.

Education/Government Clearances/Certifications/Training:

ASSEMBLY DISTRICT 62 PRIMARY ELECTION VOTE CERTIFICATE, 5-24-2022

UCLA UNIVERSITY, Project Management (PMP), 03/31/2022- 06/09/2022

USC University of Southern California Python Programming, 10/02/2019 - 07/01/2020

NASA- Nasa Records Management HQ-025-07, 01/31/2019

NASA- Elevated Privileges on NASA Information Systems, ITS-002-09, 03/06/2019

CISCO GLOBAL ACADEMY- ID\ License # 30769589

U.S Government DoD Security Clearance-Re-initiated (Top Secret Level T5), 06/25/2018

Python Programming & Black Hat Python- Self Learning, 04/14/2018

MIT - Massachusetts Institute of Technology-Cyber Security Certification, 04/26/2017

Received CEU’s 1.2 credits from MIT Digital Platform

CompTIA Security +, 02/20/2017

U.S Government DISA- Defense Information Systems Agency, 02/15/2016

U.S Government TSA Security Clearance- Active, 01/26/2016

DoD Insider Threat Awareness Cert. 12/09/2016

Passed the certification exam sponsored by The Boeing Company

U.S Government DoD Security Clearance- Active (Interim Secret Level West Los Angeles College- CCENT\CCNA (Cisco Certified Network Associate), 11/10/2015

U.S. Government. VA Veteran’s Affairs (Public Trust Level), 08/21/2014

VA-Reaffirmation of VA’s Mission and Value, 08/14/2014

VA-Privacy and Information Security ROB, 05/13/2014

VA –Federal Information Security Management Act- FISMA, 05/13/2014

Devry University Bachelor’s Degree) Network Communications & Management, 06/01/2010

Pearson Vue-Network+ Certificate 12/05/2003

Pearson Vue -Comptia A+- License # Comp001001321973, 10/03/2003

COMPTIA -A+ Technical Certification Workshop- 10/03/2003

UPS UNIVERSITY-Symantec Ghost, 05/21/2001

S.C.R.O.C- Computer Repair Technician Certificate, 06/20/2000

S.C.R.O.C –Jr. Drafter with/AutoCAD 12 version Certificate, 07/29/1994

Leuzinger High School- High School Diploma- 01-1991 thru 06-15-1995

Professional Experience

Reach Partners LLC. Remote October 2024 – Sept 2025

Xstore Developer I

Responsible for Xstore version 21 ticketing issues. Escalated task to appropriate team groups. Used several software dev tools such as (NotePad Postman, GitHub, WinSCP, and several Xadmin Oracle portals tied to XCenter to manage xstore and register machines during testing and implementation phase. Held weekly teams meeting to update on progress of outstanding tickets and future directions.

Softtek Integrated Systems April 2024 - January 2025

Project Manager \ Symphony 2 Developer

Managed LAX, SNO, San Diego & occasional SFO airports. Work closely with GM’S, Directors, Managers, LAWA, Security Staff and general contractors.

AI Mashgin Kiosk programming - via Cloud and Creator portal. Helped in developing Symphony 2 POS Platform on Windows environment. Cross examination from Xstore pos platform to Symphony 2 version.

Tied \ setup pos systems on the network associated to the correct vlans. Tested Network data runs to ensure connectivity. Rack & Stack Aruba Switches both 24 & 48 port switches. Tested and configured VoIP Cisco Phone. Program Kiosk & MashGin terminal systems, and modified products with additions, removals, price changes and ensure network connectivity. Trained GM Managers and store associates on the POS Systems. Ring in and clock ins as permitted. Held weekly meetings will all levels of management to discuss projects statuses.

L.A. County (Hybrid) January 2024 - March 2024

Project Manager\Deployment Specialist

Manage scheduling of users for upgrade appointments using Microsoft bookings.

Track status of overall project for upgrading 700+ Windows 7 machines to Windows 10 platform environment.

Weekly meetings via Teams. Discuss workflow progress.

Manage 6 locations sites (domestic sites)

Schedule server upgrades from (2008-R2 version to Server 2016 \ Server 2019 windows versions

Manage Microsoft Endpoint Manager Admin Portal.

Send out Daily status reports of project progress as well updating our SharePoint Excel Master File

Escalate urgent request from all sources.

Calculated all labs precise % statuses.

Calculated inventory control for all asset deliverables.

(Digital Scripts, Inc. ), Remote October 2023 - December 2023

IT Project Manager/POS XStore Developer

•Prepare Documentation in Complex POS System

•ORACLE CDM-Customer Data Management - manage customer information and identify and resolve duplicates, verify addresses, and enrich data verification.

•Prepare\Test Interfaces, Data Flows, Configurations features & new discoveries.

•System Analysis tools Tech & BA.

•Xstore deployments in a VM Atmosphere with both Windows & Linux Platforms versions

•Modify & test scripts per customers’ demands and config layout and utilized debug apps

•Update patches and versions from Oracle website and install into point of sales systems via remote p.

•Involved in developing an automation tool, in Java and Scala

•Expert in implementing unified data platform to gather data from different sources using Kafka and Java Producers and consumers.

•Weekly meetings and status call on completion’s numbers

•Schedule Calendars to users from technical teams based on units per week

•Create a master spreadsheet on Excel to show a visual on project status.

Skillnet Solutions Inc, Remote September 2022 – August 2023

POS xStore System Analyst/ IT Dev Project Manager

•ORACLE CDM-Customer Data Management - manage customer information and identify and resolve duplicates, verify addresses, and enrich data verification.

•xstore Xcenter, xenvironment, Java, ETF link, xmobile, SQL basics/Oracle

•Java Xstore 21 C base version experience DB, RDBMS, Jetty server, Apache Server.

•Service now, knowledge on ITSM, building Custom MNTs, POSLOG generation, ERP / OMS integration support.

•XAdmin, Java scripting, Xoffice, Xcenter, solving tickets within SLA, Root cause Analysis, taking care tasks and service requests in time, suggestions on best practices/ improving process Kronos Timesheet Portal.

•Oracle Micros xStore POS 8.0 version, Verifone FiPay, iSTORE mobile devices and all computers, networking, server internal. Installation of Back Offices systems, Registers, ipods, pin pads, scanners. Program POS systems.

•Ran xstore discount files to compare store merchandise prices.

•Configured XSTORE OFFICE V21 Base both Windows Server 2012 & Linux Operating System.

•Install – Configure: Oracle 19C Database, Application Server Tomcat 10.0 version, Web Server Apache latest version. WebLogic, Web Services, SQL script configuration based on to do task and client requirements.

•xStore Office Setup and configuration.

•Troubleshoot both Lead (BackOffice) & POS Registers on both software and hardware.

•Weekly Teams meeting on overview of project status

•Worked on Windows Servers, Linux Systems, Virtual Machines (VM), xStore environment systems, registers, Backoffice (leads) and tested external devices associated with pos systems, sales.

•Scripts revisions, changes, developments, and implementations.

•Work closely with DevOps team to assist and address configuration changes. SQL Server 2012 & 2019 platforms

Digital Intelligence Systems, Hybrid\ Remote June 2022 – September 2022

IT Project Manager

•Kronos Timesheet Portal Create short- and long-term targets based on milestones to the clientele deliverables.

•Delegate task to employees, assigned best qualified to complete task.

•Make effective decisions when presented with multiple options affecting our deliverables.

•Serving point of contact, for all & ancillary teams to ensure proper action and communication.

•Communicate with clients to keep the project align with their goal.

•Perform random (QC) quality control on all administrative functions within the SOW tied to 1.2 Statement of Work.

•Monitor & adjust timeline based on project change.

•Ad hoc task that maybe asked & can be performed within the (SOW) scope of work.

•Use Remedy Ticketing system to review, update or close escalated incident tickets.

•Used SAP (Systems Applications & Products) Inventory monitoring system to see the statuses of all asset devices.

•Managed a team of 14 both build and deployment techs.

•Updated the Master Deployment Spreadsheet on estimated deliverables based on time, resource and devices per site visits

•Calculated on Excel a complete geographical timeline for approx. 1017 devices Rugged CMS & Non-CMS Computer Systems.

•Held weekly meetings to give update status reports on the project migration status.

•Managed Workday HR implement portals for all users scheduled for a window 7 through windows 10 migration.

•Workday portal support and reschedules for users unable to keep the projected appointments on Microsoft Bookings.

•Performed Asset Management task to track and update over 850+ devices using excel and SAP

•Understanding & experience with real user.

•Understanding & experience with synthetic monitoring portals to review status

AT&T \ Los Angeles County Registrar-Recorder /County Clerk Office April 2022 - June 2022

Deployment Specialist

•Kronos Timesheet Portal -Submissions

•Responsible for the Voting terminals voting systems & all network components. Routers, ePollPads, Printers, network cabling, & both WiFi \ Cellular antennas.

•Developed Java web application using Spring Framework that leverages classical Model View Controller (MVC) architecture.

•Provide Store level support for roll out of new xStore Point of Sale

•Received Oracle xStore training from the Oracle team on site.

•Created XML Files for Xstore configuration purpose such as hardware config that enables and disables hardware related to the system and JPOS config that connects the receipt printer to the Xstore application.

Vortal Soft Inc. Remote May 2021 – March 2022

IT Project Manager

•ORACLE CDM-Customer Data Management - manage customer information and identify and resolve duplicates, verify addresses, and enrich data verification.

•Remotely -Manage logistics of nuclear computer systems shipped to Client – (NTS) National Testing Systems to different offices and users.

•Manage scheduling of users for Windows 10 upgrade appointments using Microsoft Bookings software.

•Understands and can assist customers with the modules and features of their POS systems that are relevant to their working with Management One.

•Helped dealers and technicians troubleshoot, repair, and replace mail machines and POS

•Track status of overall project of upgrading 800+ Windows 7 machines to Windows 10 platform o/s.

•Track status of upgrading 500+ servers from R2-2008 server version to 2016 Server version

•Weekly meetings via Teams & Zoom to discuss workflow progress.

•Submit weekly Daily Status Reports as well update the SharePoint Excel Master Sheet file.

•Escalate urgent helpdesk tickets for users of interest

•Data Recovery performing with Veritas Software

•Used MS Project to track project phase status & update its status precise progress.

•Used SAP Portal to track asset devices & performed asset management task

•CRM & INVOICING experience to fully send reports to upper management.

Lucky Brand Jeans April 2020 - March 2021

POS Systems Analyst

•Kronos Timesheet Portal Support

•Oracle Micros xStore POS 8.0 version, Verifone FiPay, iSTORE mobile devices and all computers, networking, server internal. Installation of Back Offices systems, Registers, ipods, pin pads, scanners. Program POS systems.

•Ran xstore discount files to compare store merchandise prices.

•Closed stores by running scripts that interjected with Xstore POS software.

•Used Samanage Ticketing system, Kronos timesheet system, Dameware, remote support.

•AD Active Directory from an enterprise platform. Used FC Full Circle portal to design, add, modify accounts so users can start designing products. Prepare, test and provision ipads & ipods with Apple Configurator 2.

•Scheduled Data Recovery monthly.

•Workday Portal Administration

•Managed overall Project

•Scheduled remote migrations to users

•Updated Project status

•Weekly Meeting with managers & reviewed project progress

•Sent Project Status reports with MS Project 2016 version.

•Architect on Xstore application with integration knowledge (and AWS basics)

•XStore, XCenter, XMobile, XAdmin, Relate, MadMobile:

•EFTlink POS cards mappings within retail environment

•Iteration Zero and Epic design standards

Pacsun & Eddie Bauer (Contractor) ITC-Irvine Technology Center November 2019 - April 2020

POS xStore Tester

•Kronos Timesheet Portal Submissions

•Xstore version 8.0 POS platform. Tested xstore software on all terminal systems both Registers & Managers Systems. Modified xstore store configuration layout. Imported scripts to xstore software platform. Ran reports on software assurance.

•Injected xstore patches and security files to better ensure software compliance.

•Responsible in testing Pacsun & Eddie Bauer POS software systems. Utilized all windows operating system platforms and Mainframe systems to activate accounts. Installed, configured, terminated and designed stores POS Systems & network systems infrastructure by telephone and remotely. Troubleshooted POS Systems, Back-office systems, printers, credit cards terminal, scanners, touchscreens, receipt printers, veriphone terminals, Avaya VoIP phones, iSTORE handheld wireless iPod devices, ipads and closed stores via remotely by using scripts.

•Added users to AD Active Directory and into the pos systems so staff members can ring in & ring out.

•Tested and corrected software issues with stores pos systems. Performed all levels of customer service from VPs to seasonal temp workers.

•Troubleshooting POS system including receipt printers, registers mobile order pay etc.

•Worked closely with all sorts of vendors to successfully bring stores open and functional when systems went down due to ISP’s or building electrical outages.

•Used service now ticketing system to close and open tickets. Used company tools like ADP Timesaver system, Citrix, Mainframe access, SharePoint Cloud portal, Norton System Works, Eddie Bauer AD, FOKO App for handheld devices, AT&T VPN Gateways & HP Thin Client Imaging.

•Finalized status reports with MS Project with executive managers on weekly basis.

•Architect on Xstore Web application with integration knowledge (and AWS basics)

•XStore, XCenter, XMobile, XAdmin, Relate, MadMobile:

•EFTlink POS cards mappings within retail environment

•Iteration Zero and Epic standards

ComTec Consultants Inc. Clients Northdrop Grumman Corporation & NASA December 2018 - November2019

Special Test Equipment Engineer & Systems Administrator

Program: JWST – James Webb Space Telescope

•Supporting all users from all sectors.

•Active Directory 6.1 Version

•Windows Server 2008 R2 Enterprise Version\Win 95 thru Win10 \ Linux Mint 17 Version

•VMware vSphere Client 5.5 Version

•Microsoft Office 2007,2010 2016 & 365 Version with Visio

•Domain Client II Full Client 5.2 Version

•Eclipse Raytheon Software to Monitor Test-sets for all Telemetry Internal Spacecraft Systems.

•Work in both closed & open secure areas. Both NGC & NASA control rooms

•Configure\deploy -Test-sets, computers, laptops, Admin stations, virus scan stations, Printers, Rack Servers 7920, & VoIP Phones.

•Perform all aspects of networking from running cable runs to Terminating into Switches.

•Designed diagrams using Microsoft Visio 2016 version

•Write manuals for any IT Systems.

•Linux Mint 17 version - Both Local & Networking support structures

•Data Recovery using Symantec Ghost

•Customer/Management Support - Supported both end users and management level support on all operations roll-out questions pertaining to the operating systems migration upgrade from Windows 2000 to Windows XP. Face to Face support with end user to quickly show a resolution to their problems. Explained in detail the cause of the issue and showed the end user how to avoid the disconnection from happening. Met with Management on a weekly basis, (Project Manager, Operations Manager & Sr. Analyst) in a conference room & utilized a projector while explaining our impacted numbers and migration progression or issues being labelled out. Directed & Consulted with Management on recommendations to ironed out any discrepancies during the implementation.

•SCCM- desktop/laptop images with SCCM imaging system packages

•Technology: Windows XP, Microsoft Office 2007, Active Directory, Windows Server 2005, Norton Ant-virus software, Lotus Notes, CAMS to reset RFID cards.

•Connect and disconnect computers, printers, laptops, VoIP’s, network connectivity, updates & upgrades during Chevron shutdown @ El Segundo Refinery.

•Cisco VoIP & Avaya VoIP Phones

NetView Staffing, US (Client) Wachovia Bank February 2008 - April 2008

IT Project Technician\Network Specialist

•Windows 2005 Server, Windows XP, Outlook 2007, Pegasus Software, Active Directory, Visio Pro, Cisco Switch analyzer, Symantec Ghost Software, VOIP installs and decommission, Cisco switches Installs, Routers, Cat 5 pulling and termination.

•SCCM -desktop/laptop images with SCCM imaging system packages tied to Symantec Ghost paging files.

•Programming Wachovia Bank peripherals such as Add master IJ6080, Ingenico Micro Site Surveys, FF&E Installs, cable management, decommission computer systems from cubical, teller area.

Contact this candidate