Customer Service Social Responsibility
Resume:
CURRICULUM VITAE
JOYCE MBATHA MUTENGE
Contact Information
Mobile: +254-***-***-***
Email: **************@*****.***
Physical Address: Bombolulu, Mombasa. Kenya
Educational Background
5th -14th May 2023: Bandari Maritime
International Convention on Standards of Training, Certification and Watch keeping for Seafarers.
Personal survival technique.
Firefighting
Fast Aid and CPR
Personal safety and social responsibility
Proficiency in security awareness
2019-2023: Kisauni Youth Polytechnic Certificates in Electrical and Electronics Engineering
2018 : Computer Pride Center Computer Packages
2014-2017: Moi Forces Academy
Kenya Certificate of Secondary Education
2005-2013: Christopher Kiamba Primary Memorial School
Kenya Certificate of Primary Education
Work Experience
2022-Present: Kentucky Fried Chicken (KFC)
Food handling
Ensure appropriate food procedures are followed, example stocking storing, wrapping and dating.
Prepare food according to company procedures.
Cash handling
Use basic math to solve problems with registers, accurately handling cash transactions either cash, mpesa and credit card sales.
Drive thru
Interacting with people on daily basis, handling monetary transactions and providing customer service to customers without them leaving their vehicles.
Safety standards
Maintain sanitation, health and safety standards in the work environment also verifying that prepared food meets requirements for quality and quantity.
Customer service
Preserved high principles of customer service during high volume, fast paced operations. Exhibit excellent customer service to customers to ensure repeat business.
Teamwork
Working together with colleagues, helping each other out during rush hours to ensure smooth operation in the restaurant.
Time management
Handling the most sensitive task first and meeting the deadline set by the supervisor to ensure smooth shift operation also managing multiple tasks.
Point of service
Mastered use of the computer system automated order taking, credit transactions quickly and accurately
2020 January-March : Kenya Ports Authority (KPA)
Industrial Attachment
Roles a) PROJECT PHASE
oDrawing of cable diagrams for the site.
oInstalling of cable conduits in the site.
oInterpretation of distribution board.
oCable pulling and connectivity to the main board.
oInstalling of fittings.
Testing for polarity and current leakages
b) MAINTENANCE
Current flow check and leakages
Repair of damaged sockets and cables
Repair of loose connections
Generator routine check
Water pump checks
Sourcing faulty equipment
References
Agertha Wakesho
Restaurant Manager [KFC]
Contact this candidate