Customer Service Assistant Manager
Resume:
Anthony Walker
Hardinsburg, KY *****
*******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Certified Preventative Healthcare Advisor
Lifeline Sreening-Canton, OH
December 2024 to March 2025
Answered inbound calls from home educated customers on importance of preventative health care and offered medically appropriate screening for customers also uphold different screening packages set up screening Apts and dealt with any customer service issues as well Crisis Counselor
Center for Women and Families-Louisville, KY
January 2023 to August 2024
Provide counseling for crisis calls from victims of physical and sexual assault. Also 211 calls are serviced as well for people in the muwl area
Production Worker
Waupaca Foundry Inc-Tell City, IN
April 2022 to June 2022
Ran core through the machine shoveled sand and metal Caregiver
BRIDGES OF INDIANA-Indiana
January 2022 to March 2022
Cpr and first aide certification
Assistant Manager
Restaurant Depot-Louisville, KY
January 2022 to January 2022
Made sure products on shelves were up to date changed out all old product tags etc Car Detailer
Auto Spa Car Wash-Glasgow, KY
January 2021 to November 2021
Took customers orders cleaned inside and vacuumed cars House Manager
Volunteers of America-Jeffersonville, IN
April 2013 to December 2019
I assisted clients with day to day goals. Trained staff in the home approved timesheets and made work schedules. Planned client weekly outings scheduled client appointments did weekly shopping for the clients attended meetings did med counts etc
Assistant Program Manager
Accent Marketing Services-Jeffersonville, IN
January 2008 to March 2013
Assisted with employee hiring and employee training. Monitored all staff KPIS performed weekly staff coaching sessions approve staff timesheets
Education
High school diploma
Breckinridge County High School - Harned, KY
May 1993 to May 1997
Skills
• Group Therapy
• Hospital Experience
• Manufacturing
• Mental Health Counseling
• Data entry
• Case Management
• Medication administration
• Program management
• Direct support
• Typing
• Supervising experience
• Caregiving
• Assistant Manager Experience
• Behavior management
• Cleaning Experience
• Buffing
• Intake Experience
• Addiction Counseling
• Crisis Intervention
• Communication skills
• Leadership
• Teaching
• Assembly
• Management
• Packaging
• Detailing
• Individual / Group Counseling
• Developmental Disabilities Experience
• Custodial Experience
• Behavioral Health
• Conflict Management
• Customer service
• Program Management
• Car Wash
• Crisis Management
Certifications and Licenses
Certified crisis counseler
January 2023 to Present
Provide counseling for victims of DV/SA
First Aid Certification
CPR Certification
Driver's License
March 2022 to May 2026
Counseling Certification
Additional Information
I also earned a certificate in welding at Elizabethtown technical college
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