Social Media Manager Customer Support Community Manager

Anthony G.N

CONTACT Email: *******************@*****.***

Customer Support

PROFESSIONAL Customer Support Staff

EXPERIENCE Funded Engineer

+ Attend to customers on discord tickets

+ Address customer issues via emails

+ Explain account features/drawdown to traders

+ Troubleshoot trader account issues

+ Provide updates on payouts, kyc

+ Ensuring compliance of traders with the trading rules

+ Entertain and address questions of each trader

Community Manager

Forex Capital Funds

+ Engaging with customers on general chat

+ Addressing community issues in real time

+ Fostering and maintaining a positive community

+ Implementing and making sure community rules are obeyed

+ Monitoring user discussion and sentiments

+ Collecting feedback via polls

+ Monitoring and helping resolve discripancies in order fills

+ Collaborating with other deparrments to resolve trading issues

+ Coordinating responses to crisis and or technical outages

Branding and Graphics Designer

+ FxFundChallenge

+ WeFundYouTrade

Affiliate Manager

+ Cash Flow Funding

+ FxFundChallenge

Social Media Manager

+ Aqua Funded : Facebook messenger

+ Funded Trader Capital : Facebook page and group

+ WeFundYouTrade : Twitter

+ Tierra_Extrana : X

+ Tonysmart2_0:X

Ambassador/Partner

+ Bybit

- Bitget

+ Aqua Funded

CERTIFICATES SSCE Certificate

ISTQB Certified Tester - CTFL

SEO Fundermenrtals

Fundermentals of Crypto Trading

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