Customer Service Health Care

SARA G. NAJOR

*** * ******** *** ** CAJON, CA *2020 C 619-***-**** *********@*****.***

OBJECTIVE: Financial Advisor

EXPERIENCE:

MAC’Y, CLOTHING STORE, San Diego 2012 November to 2020.

Helping company optimize their sales and pro fits by ensuring that retail stores and online stores are stocked with the right products in the right quantities.

Including stocking shelves, arranging and maintaining product displays, pricing products and monitoring the store inventory.

WIS, WASHINGTON INVENTORY SERVICE, San diego 2010December to 2017.

• Proficiency in math, data entry, typing, spelling and grammar, for which tests are required

• Demonstrated ability to work in a team-based environment

• Successful customer service track record

• Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems

UDW, UNITED DOMESTIC WORKER, San Diego 2011 December to 2016.

Temp Organizer / Health care provider.

Handling inbound/out bound calls about 300 calls per day including Medical Terminology and health care.

Set up Appointment for Patient and take care for every thing Patient need.

Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs.

Provide information regarding products and services, billing, repair, collections and respond to other types of inquiries

Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.

Inform supervision/management of all unresolved complaints.

Attempt to troubleshoot customers' problems.

AEROTEK, San Diego CA, May 2010 to 2011.

Answering phone, typing letters and scheduled appointments.

• Ability to communicate clearly and professionally

• Computer experience preferably in a PC windows based environment

• Willing to learn new tasks and adapt to new business requirements

• Excellent conflict resolution and decision making capabilities

• Ability to work productively at multiple tasks

• Ability to adapt to change and be flexible in shifting priorities

California make over, San Diego CA, May 2008 to May 2010.

Customer service Representative.

Setter appointment and confirmed.

Administrative Supports one or more mid to senior-level managers.

Works in a diverse and more complex environment; and includes some customer and executive contact.

Performs more complex administrative activities including managing projects, composing letters and reports, preparing/editing presentations, and recommending or Making purchase decisions.

Have intermediate to advanced computer skills including word processing, spreadsheet, and basic presentation or database applications.

Provides assistance, training to other administrative staff, may supervise other staff. Includes frequent/continual contact with customers and executives.Possesses strong interpersonal skills, leadership, negotiation, analytical and problem solving skills. May also possess specialized industry skill/knowledge or knowledge of foreign languages.

Newgen, Tele Tech San Diego CA, October 2005 to April 2008

In-bound customer service for United Health care.

Sales insurance.

Farmers Insurance INC, San Diego CA, October 2005 to 2006.

Insurance Agent

Able Patrol and Guard, San Diego CA, Jan 2005 to April 2005.

Administrative

Answering phone, typing letters and scheduled appointments.

Express Employment professionals, San Diego CA, July 2004 to Nov 2004 and March 2009 to November 2009.

Out-bound sales Time Warner.

In-bound Out-bound sales and customer service for Verizon DSL.

Sutherland Group, San Diego CA, Jul 2002 to Jul 2004

In-bound sales and customer service for QWEST Consumer DSl COMCAST/ATT&T broadband.

Set appointments for H & R Block loan Officer.

Billing Customer Service Representative.

Broadway Medical Clinic, El Cajon, CA, Dec 2001 to Jan 2002

Greeted Patients, answered and directed calls using multi-line phones.

Scheduled and confirmed appointments.

Pulled and filed medical records and took vital signs.

Assisted in creating and editing correspondence and spreadsheets.

Prepared insurance forms, coded insurance forms, completed claims forms, attached supporting documentation to claims, took action on return claims, and collections.

Medical Administration/Insurance Extern.

Superior Call Center, El Cajon, CA, May 1995 to Dec 2000

Provided customer service and answered multi-line phones

Setter appointment time-share by phone

Acted as team leader to help new employees

EDUCATION:

Certificate Real Estate Mike Russ School San Diego, CA 2012

Certificate Health Care Adult School San Diego, CA

License Fire Casualty/Life Ins. Mike Russ School San Diego, CA 2005

Diploma Med. Admin/Insurance Valley Career College El Cajon, CA 2001

Pre License Teaching Ed. Program Christian Heritage College El Cajon, CA 1995

Certificate Bus/Office Occupations Grossmont Adult school El Cajon, CA 1994

Certificate Bank Teller Grossmont Adult School El Cajon, CA 1992

Certificate Insurance Representative Grossmont College El Cajon, CA 1991

B.S Mathematic & Statistics University of Mousl

HIGHLIGHTS OF QUALIFICATIONS:

Accounts Payable/Receivable ICD-9/CPT-4 Coding Medical Terminology/Vital

Medical Manager Software Collection Techniques Reception/schedule

Medical Insurance Billing MS Word/Excel 97 40 wpm & 10KBT

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