Scrum Master Project Manager

Professional Summary

Certified Scrum Master (CSM) and Project Management Professional (PMP) with 15+ years leading Agile transformations, cross-functional team coaching, and enterprise Drupal development/migration. Expert at driving high-velocity delivery using Scrum frameworks, coaching Product Owners, stakeholders, and technical teams, and fostering continuous improvement across government and private-sector clients.

Core Competencies

• Scrum & Agile: Facilitating Scrum ceremonies, team coaching, backlog management

• Coaching & Leadership: Product Owner/stakeholder mentoring, Agile transformation

• Tooling: JIRA (Scrum/Kanban), Confluence, Asana, MS Project, Rally, ServiceNow ITSM

• Delivery & Quality: Sprint planning, automated testing, CI/CD, process optimization

Certifications

• Project Management Professional (PMP), PMI

• Certified Scrum Master (CSM), Scrum Alliance

• ECM Practitioner, AIIM

• Drupal Site Builder, Acquia

• Master CIW Designer

• MCP (FrontPage), Microsoft

• Principle Certified Lotus Notes Professional, IBM

Professional Experience

Web Development Project Manager (Scrum Master/Agile Coach)

U.S. Department of Labor / PTG International 12/23 - 05/25

●Modernized the Retirement Savings Lost & Found Database (Drupal), enabling 200K+ monthly searches under SECURE 2.0 mandate.

●Served as Scrum Master for a 12-member cross-functional team, coaching team members and Product Owners in Agile best practices to boost on-time sprint delivery by 25%.

●Facilitated all Scrum ceremonies (sprint planning, stand-ups, retrospectives), and led efforts to align technical and business objectives while mentoring new Scrum team members on backlog prioritization and iterative delivery.

●Coached 12+ stakeholders on Agile workflows and Drupal CMS fundamentals, accelerating stakeholder and end user onboarding, and reinforcing a culture of continuous improvement.

●Architected dynamic JIRA roadmaps to synchronize cross-team milestones, reducing misalignment by 30%.

Senior Drupal Project Manager (Scrum Master/Coach)

Yale Law School / Schring Consulting, CT 06/22 - 11/23

●Led Agile delivery and acted as Scrum Master for three Drupal 7 9 site migrations, driving sprint planning, backlog refinement, and facilitating collaboration—delivering projects two weeks ahead of schedule.

●Coached 20+ content authors, Product Owners, and editors on Agile principles, content modeling, and iterative delivery, improving content quality and team performance.

●Introduced editorial approval chains as continuous process improvement, cutting content errors by 40% across 5,000+ pages.

●Optimized status reporting with Agile visual workflows, reducing stakeholder meetings by 25%.

Senior Project Manager (Agile Project Leader)

NYS Office of Mental Health (OMH) / Sligo Software Solutions Inc Albany, NY 01/22 - 02/23

●Facilitated Agile project delivery for Behavioral Health Authorization System modernization, coaching teams and stakeholders to enable productive collaboration across 50+ clinics.

●Led JAD workshops and one-on-one backlog grooming with business and technical teams, building a shared understanding for all project requirements.

●Established regular Agile status calls, championing issue resolution and team-based risk mitigation.

Senior Project Manager (Agile Program Lead)

NYS Home and Community Renewal (HCR) Agency / OST Global Inc Albany, NY 04/20 - 12/21

●Oversaw Rent Regulation System Agile delivery, acting as primary Scrum contact ensuring compliance for 100K+ units.

●Proactively coached and coordinated five cross-functional Agile teams, achieving regulatory milestones and cutting stakeholder escalations by 35%.

Director of Consulting Services (Sr. Project Manager / Agile Transformation Coach)

U.S. Department of Labor / GCOM Albany, NY 07/18 - 04/20

●Managed $2.3M multi-entity project and coached 11 resources working in Agile streams, achieving 100% milestone adherence.

●Chaired Agile steering committees, introducing process improvement that reduced scope creep by 20%.

Sr. Project Manager / Drupal Technical Lead (Agile Team Facilitator)

Melity / Suez Water Paramus, NJ 07/17 - 07/18

●Served as Scrum Master implementing Agile via JIRA—driving backlog grooming with a 9-member global team, speeding issue resolution by 20%.

●Centralized API/knowledge management in Confluence, and developed/delivered CMS and Agile workflow training to drive consistent team adoption and governance.

Sr. Project Manager (Scrum Team Lead)

ITS – NYS Department of Motor Vehicles / Genesys · Albany, NY 03/16 - 07/17

●Led Agile modernization of legacy intake workflows in ServiceNow ITSM, reducing manual effort by 30%.

●Directed development, QA, and BA teams in all Scrum ceremonies and project milestones, achieving 98% on-time task completion.

●Enforced project governance ensuring full audit readiness through Agile documentation discipline.

Regional Director – Drupal Practice (Agile Team Coach)

Ameex Technology · Remote 01/15 - 02/16

●Coached teams on Agile best practices while architecting a Drupal 7 real-time wellness platform serving 10K+ users.

●Boosted team velocity 15% with backlog refinement and burn-down analyses, and delivered 11+ Agile workflow and content creation workshops across five agencies.

●Coordinated cross-functional roadmap planning to cut feature cycle time by 20%.

Drupal Practice Lead (Scrum Lead / Agile Facilitator)

SDG Corporation · Albany, NY & CT 04/13 - 04/14

●Led sprint planning and backlog grooming as Scrum Lead for a distributed 10-member team, boosting velocity 25%.

●Drove Agile process adoption during the GE global Benefits Portal (Drupal 7) redesign, automating workflows to cut manual steps by 60%.

●Developed comprehensive user training and Agile adoption guides, boosting new-user adoption by 60%.

Drupal Project Manager (Agile Project Facilitator)

United Nations / Trigyn Technologies · Long Island, NY 10/11 - 04/13

●Facilitated stakeholder workshops to develop unified product backlogs and coached departments through the Agile project lifecycle for the UN’s Drupal iSeek platform.

●Created JIRA dashboards and visual management tools to highlight cross-team dependencies, reducing duplicate efforts by 25%.

●Oversaw UAT and pilot rollouts, applying Agile feedback cycles, and achieved a 95% user-satisfaction rating at launch.

●Established, documented, and coached on content governance and Agile process compliance through quarterly audits.

(Further projects available upon request)

Contact this candidate