Customer Service Support

Andre Issaian

Glendale, CA *****

Tel: 747-***-****

Email: ***********@*****.***

PROFESSIONAL SUMMARY

Highly motivated, organized and goal-oriented business associate with strong analytical skills and solid customer relationship/leadership abilities. Experienced in Sales, Customer support, Customer service, Consulting, Inventory control, Operational management and Tax accounting.

Skills:

Strong interpersonal and customer service skills

Excellent problem solving and decision- making abilities

Good communication and presentation skills, Consulting, Review, Offering, Auditing

Proficient with various software and technologies, Microsoft CRM, X Store, TPS, Quick books

Knowledge of legal regulations, policies and procedures

Financial literacy and understanding of financial products

PROFESSIONAL EXPERIENCE

Firestone October 2024-Present Service Advisor Encino, California

Automotive, B2C

Sales & Customer service, consulting

Make reservations/appointments, in store, online or over the phone

Process ins store payments/New credit applications

Create and provide estimates and quotations for vehicle repairs, Cost “Time duration, Labor, Parts”

Charter Communications/Spectrum June 2021- August 2024 Store Specialist

Encino, California

Telecommunications/Technology. B2C

Sales/Customer service /Consulting, create and provide sales quotas

Setup new accounts or upgrade/modify existing accounts

Assist in store operations, - Inventory Control. Equipment replacement, Modem, Router, Streaming devices, Tablets, Ipads, Smartwatches, Mobile devices, Cable boxes, DVR

Track customer records, Data entry, analysis and research.

Achieve monthly sales goals, Internet, Mobile, TV, Landline

Process in store payments, assist in data transfer, Reservations/Appointments setup

Street Level Campaigns LLC January 2021 - June 2021 Sacramento, California

Political Campaign Consultant/Influencer- Remote position. B2C

Consulting. Inform and influence for political elections outcome through Robo calls

Call Center. Zoom meeting. Inform. Engage. Mobilize – A community organizing approach to public affairs, tailored and unique local and federal campaigns, campaign management, high quality engagement programs.

Sears Auto Center May 2018- June 2020 Customer Support Representative

Pasadena, California

Automotive. B2C/B2B

Respond to customer inquiries and independently resolve technical issues related to their vehicles, repairs or parts

Responsible for Inventory control, organize and ordering supplies, parts, tools & equipment

Guide customers through their application or transaction to repair vehicles

Plan and organize workflow to meet customer time constraints

Process new credit account applications to retain and expand customer relationship

Prepare and submit management reports on customer support operation

Customer Service. Consulting and process in store credit applications

Sales. Create and provide sales quotas/Estimates for parts and Labor, Time duration

Make reservations/appointments in store or over the phone

Ross Stores March 2012 – April 2013 Store Protection Specialist

Glendale, California. B2C

Loss prevention/Safety & Security

Mitigate fraud and theft

Customer Service

Coach and training employees on loss prevention

Data entry/ Microsoft CRM

Creating daily reports

Inventory control/Audit

Monitoring Security Cameras

Imperial Supplies LLC September 2011 – January 2012 Field Service Representative

Green Bay, Wisconsin

Customer service. B2B

Responsible for installing parts ordering systems, supporting business opportunities and delivering exemplary customer service with a focus on optimizing inventory management and providing tailored solutions through collaboration with cross-functional teams.

Analyzes customer data to recommend and implement strategies in close partnership with multiple levels of Sales that support company net revenue and margin objectives.

Fasteners- Bolts & Nuts, Tools, Equipment assigned for trucking Industry

100% Travel nationwide/Interstate, Air and Land

H&R Block October 2010 – May 2011 Certified Tax Accountant

Burbank, California

Accounting/Financial. B2C/B2B

IRS and California Tax franchise Board. Accounting/Bookkeeping

Help clients achieve their financial objectives by serving as their tax and financial partner

Individual and small business Income tax preparation

Tax audit support/ Customer service

Data entry and analysis, TPS/Inkling. Keep Data safe and secure/Confidential

Tax planning/Advisory. Individual and Small Businesses, Consulting

Sales. High yield savings and Checking accounts, Traditional IRA’s And ROTH IRA accounts, Money market, high yield savings account, Prepaid loadable debit cards, and Certificate of Deposits accounts.

Marketing/Research

Make appointments/Reservations

Process in store payments/Refunds

Allen Gwynn Chevrolet Dealership May 2009- January 2010

Licensed Vehicle Salesperson

Glendale, California. B2C

New and Used vehicles sales

Customer service/Process applications for new loans

Marketing/Research

Financing

Consulting/Negotiation

Show and explain new car futures, Test drive

The Home Depot May 2000 – January 2006 Customer Service Representative

Hollywood, California. B2C/B2B

Retail. Special orders desk

Payment Processing

Sales. Building materials, Appliances, Gardening, Tools & Equipment

Customer service

Provide training and assistance to new associates.

Open and process new credit accounts applications/Commercial, Individual

Processing new sales orders/Process هn store payments

Data entry.

EDUCATION

BSB/A – Bachelor’s in Business Administration - University of Phoenix

AS – Associates Degree in Business Administration– Glendale Community College

COURSES TAKEN AND INDUSTRY TRAINING RECEIVED

Certificate of Accounting, Glendale Community College (2010)

California Educational Tax Council (CTEC), IRS- License # A236543 (2010)

California Property Broker-Agent and Casualty Broker-Agent, License # 0H7928 (2012)

California Accident and Health Agent, Life only Agent, License # 0H7928 (2012)

Vehicle Salesperson License (2009)

QuickBooks, Computerized accounting, Payroll (2010)

First Aid Training Certificate (2012)

Motorist Assurance Program Certificate (2018)

Contact this candidate