Customer Service Care
Resume:
Gekel Strayhand
Mesa, AZ *****
********@*****.***
Work Experience
Retail Associate
Walmart-Parker, AZ
August 2023 to August 2024
• manage inventory
• Evaluate inventory spreadsheets
• Manage on-hand items
• Uphold customer service and customer care
• Assist supervisors in given task: small projects; creating new Modular’s, displays, new features and upcoming events.
• Assist in other departments: produce, grocery, consumables, homeliness, hardware, sporting goods, seasonal, OPD (online service) and HBA; cosmetics, OTC, and personal care. Financial Processor
Vangaurd-Scottsdale-Scottsdale, AZ
February 2023 to April 2023
• Researches all cases of shareholder returned mail including but not limited to first and second notice letters, third party locator searches, and accesses pertinent Vanguard records to discover errors.
• Maintain 100% accurate records for RPO accounts that are potentially escheatable as dictated by applicable state laws and SEC guidelines.
• Verify, review, and process all returned checks within 24 hours accordingly.
• Identify, analyze, and documents trends.
• Recommend improvements to workflow efficiency in developing necessary proactive steps to prevent reoccurrences.
• Demonstrate excellent call control skills and above average client relationship skills for outbound/ inbound calls with internal and external clients.
• Provides shareholders prompt, courteous, and accurate information in both telephone and written correspondences.
• Assists other team members as well adding support in both group and one-on-one settings. Pharmacy Advocate
Asembia-Scottsdale-AZ
June 2021 to March 2022
• Select the appropriate item requested from customers
• Administrative tasks (e.g.record-keeping) as assigned
• Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements
• Warm transfer customers through internal dial system to appropriate team.
• Assist customers by answering questions, locating items or referring patients to the pharmacist for medication consultation.
• Handle escalated calls in reference to patients lost orders, open prescription packages, open seals, tracking orders.
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects. Data Entry
Walgreens Boots Alliance-Chandler, AZ
May 2020 to March 2021
• Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements
• Data Entry of E-scribed Rx’s
• Process order through company trade system for coverage.
• Troubleshoot third party rejects will available insurance processing information.
• Outbound calls to insurers for further information in regards to third party rejects and overrides.
• Assisted pharmacist gather general information intake for Prior Authorization submissions.
• Handle escalated calls in reference to patients lost orders, open prescription packages, open seals, tracking orders.
Education
Google Data Analytics in Data Science
Google - Remote
September 2023 to July 2024
1. Gain an immersive understanding of analytical practices and processes on a day to day basis. 2. Understand how to clean and organize data for formulation and calculations using integrated development environment(IDE).
3. Learn how to visualize and present data findings in dashboards, presentation and commonly used visualization platforms like Tableau.
4. Developing a systemic approach to solving data related problems and devising questions and hypotheses.
5. Managing data projects from start to finish by defining project scopes, timelines, and deliverables. 6. Ability to evaluate data sources, assess its credibility, and make informed decisions based off data patterns.
High school diploma
Dobson High School - Mesa, AZ
August 2011 to May 2015
Skills
• VBA
• Tableau
• Pharmacy Experience
• C++
• SQL
• Data management
• R
• Python
• Data entry
• Microsoft Excel
• Analytics
• Data Visualization
Links
https://www.coursera.org/api/certificate.v1/pdf/4AFJKXLT6GNC Certifications and Licenses
Google Analytics Certification
July 2024 to Present
The course program showcases to students the workflow of an Analyst job role.
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