Executive Assistant Systems Administrator

Hope Frazier

***********@*****.***/610-***-****

PROFESSIONAL PROFILE

A consummate professional! Poised, persuasive and passionate communicator, results-driven and dedicated, well-rounded professional with extensive experience in deadline-driven environments; recognized as conscientious, detail-oriented, highly organized, and entrusted by management with confidential matters; key competencies/strengths include:

• Office Management/Company Savings Expert • Project & Time Management

• Event/ Resource/Strategic Planning/Licensing • Strong Written/Verbal Communication Skills

• Licensing • Collaboration and Process Improvement Skills

EDUCATION

Temple University, Biology

PA Notary, Reappointment (Commission until November 2027)

ACES editor’s course, online and self-paced (7 units) February – future completion December 2025

Univ. of PA, College of General Studies, A+ computer IT hardware / Univ. of PA, The Wharton School, Microsoft intermediate and advanced courses

Berkeley Computer School, Microsoft Certified Systems Administrator (MCSA) courses

VOLUNTEER

MELC, Montgomery County, PA (6 months) Head Start Preschool Activities Volunteer

Univ. of PA Hospital, Philadelphia, PA (6 months) Laboratory Assistant performed DNA Tissue-typing

Fox Chase Cancer Center, Philadelphia, PA (6 months) Research Center, Jr. Laboratory Assistant to the renowned Dr. Klein-Szanto, performed immunohistochemical peroxidase staining on necrotic material

C-LEVEL ADMINISTRATIVE EXPERIENCE *

*My Dad had a stroke and I left to take care of him. He is doing fine now. Until June 2025

THE VANGUARD GROUP, INC., Malvern, PA, Main Campus 2017 – 2024

Executive Assistant, 2 VPs/Global Heads of Investment Management Group

Led weekly meetings with vendors

Sourced trainers for licensing classes for new hires on phones

Developed onboarding process that cut ramp-up time by 20%

Streamlined office management processes by improving onboarding procedures

Planned holiday parties with complete autonomy and worked within budget constraint

Scheduled meetings and handled pre-material preparations for Fintech VP and Global Investment Shared Services VP

Facilitated business partner relationships in the company via DocuSign requests

Acted as a workstream lead contributing expertise to major project deliverables, milestones, and required tasks

Assumed leadership responsibilities for coaching and training new members of the group and serving as a resource for style issues and questions

Established and maintained forward-thinking communication among all internal and external vendor contacts

Communicated project status and issues regularly to stakeholders, including all levels of management

QUEST DIAGNOSTICS, Collegeville, PA, Corporate Office 2014 – 2017

Executive Assistant/Office Manager, VP of Procurement

Organized semi-annual offsites, meeting logistics, catering, and technological needs

Acted as a peer reviewer of contractual salaries via ESM/HR systems and DocuSign

Attended meetings/notetaking/actions distribution and friendly accountability chaser

Participated in the interpretation and communication of policies and practiced to internal stakeholders, and addressed special issues, problems/concerns on behalf of the Vice President

Created/managed new hire onboarding for new hires making them feel welcomed and included

Prided self as a liaison with HR, Legal, IT and Operations staff on behalf of unit

TECHNOLOGY SKILLS

Microsoft Office Suite Microsoft Project Power Bi Openair SharePoint

Yammer Salesforce.com Oracle/Workday Concur MCSA / A+ hardware courses completed

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