Customer Service N A
Resume:
I N A C IC R O T E A U
A S S I S T A N T M A N A G E R / S E R V I C E
M A N A G E R
C O N T A C T
********@*******.***
Frisco, Texas
TEXAS TECH UNIVERSITY -
LUBBOCK, TX
Bachelors of Science in Human
Sciences Specializing in Institutional
Management
1992
E D U C A T I O N
P R O F I L E S U MMARY
Accomplished and results-oriented manager and sales associate with a proven track record of success across retail, resale, and hospitality management. Highly motivated leader with exceptional skills in team building, prioritization, and operational efficiency. Expertise includes managerial leadership, organizational development, and a deep understanding of customer-focused service in both retail and restaurant settings. Known for fostering positive team dynamics, driving performance, and ensuring the seamless execution of day-to- day operations to achieve business objectives.
WORK E X P E R I E N C E
2019-PRESENT
Big Lots
Assistant Manager/Service Manager
Leads, supervises and provides direction to the service team, related to the cashiers and front end service team. Provides feedback to store leadership regarding the teams performance.
Responsible for the achievement of customer service standards, front end operations, and program compliance training. Serves as primary MOD when present, including opening and closing the store, when scheduled.
Provides leadership and direction to floor associates and ensures that store merchandising, and customer service standards have been met-including merchandise presentation, signage, recovery and cleanliness.
Ensures customer service issues have been met.
Utilizes company tools, reports, and feedback to effectively analyze trends and collaborates with store leadership in refining plans to accomplish store initiatives and achieve goals.
L A N G U A G E S
English: Fluent
German: Basics
Responsible for leadership tasks as delegated by the store manager
Train, coach, reward and motivate associates to improve selling and the customer experience
Reinforce selling expectations, performance results, and accountability with all associates
Assist in payroll targets
Provide leadership with floor sets and visual presentation standards
Act as MOD when scheduled, to address customer service, vendor and maintenance issues
Perform opening and closing duties, including bank deposits, receipt of shipment, and interpret company directives Incorporates loss prevention and safety messages into daily operations
Assistant Manager
Bath and Body Works
2018-2019
Customer service (10+ years)
Organizational skills (10+ years)
Marketing (10+ years)
Sales (10+ years)
Administrative Skills (10+ years)
Retail (10+ years)
Assistant Manager Experience (10+
years)
S K I L L S
2015-2018
Nordstrom
Senior Sales Associate/Trainer
Practice high quality customer service
Heavy inside sales-100 % commission
Work with personal book to wardrobe customers on a personal level
Worked as a personal shopper
Maintained a No.1 volume sales associate position in Studio-Indy and BP/YC departments
Trained and groomed new talent, got them ready to fully service all customers
Communicate with upper management to maintain numbers Helped with inventory, merchandising, and organizing the department
Maintained an organized department in every facet
Run all aspects of the business sales, customer relations, payroll, checkbook, staff, budget & balancing technology, marketing, billing, advertising, client care, consignment reconciliation, consignor checks, balance checkbook and books reconciliation Manage staff and maintained a well trained personnel Prepare & maintain all detail of personnel actions, such as evaluations, hires, promotions and separations
Calculate and monitor budgets for maintenance and development of store growth
Perform payroll functions such as maintaining timekeeping information, and processing and calculating
Collect and deposit money into various accounts, disperse funds to pay bills, pay invoices and keep diligent records Operate office equipment, such as fax machines, copiers, phone systems, computers and arrange for repairs when equipment malfunctions
Maintain scheduling and events calendars
Order and disperse store supplies and fixtures
General Manager/Owner Operator
Consigning Women
1981-2015
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