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Customer Service N A

Location:
Frisco, TX
Posted:
July 20, 2025

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Resume:

I N A C IC R O T E A U

A S S I S T A N T M A N A G E R / S E R V I C E

M A N A G E R

C O N T A C T

214-***-****

********@*******.***

Frisco, Texas

TEXAS TECH UNIVERSITY -

LUBBOCK, TX

Bachelors of Science in Human

Sciences Specializing in Institutional

Management

1992

E D U C A T I O N

P R O F I L E S U MMARY

Accomplished and results-oriented manager and sales associate with a proven track record of success across retail, resale, and hospitality management. Highly motivated leader with exceptional skills in team building, prioritization, and operational efficiency. Expertise includes managerial leadership, organizational development, and a deep understanding of customer-focused service in both retail and restaurant settings. Known for fostering positive team dynamics, driving performance, and ensuring the seamless execution of day-to- day operations to achieve business objectives.

WORK E X P E R I E N C E

2019-PRESENT

Big Lots

Assistant Manager/Service Manager

Leads, supervises and provides direction to the service team, related to the cashiers and front end service team. Provides feedback to store leadership regarding the teams performance.

Responsible for the achievement of customer service standards, front end operations, and program compliance training. Serves as primary MOD when present, including opening and closing the store, when scheduled.

Provides leadership and direction to floor associates and ensures that store merchandising, and customer service standards have been met-including merchandise presentation, signage, recovery and cleanliness.

Ensures customer service issues have been met.

Utilizes company tools, reports, and feedback to effectively analyze trends and collaborates with store leadership in refining plans to accomplish store initiatives and achieve goals.

L A N G U A G E S

English: Fluent

German: Basics

Responsible for leadership tasks as delegated by the store manager

Train, coach, reward and motivate associates to improve selling and the customer experience

Reinforce selling expectations, performance results, and accountability with all associates

Assist in payroll targets

Provide leadership with floor sets and visual presentation standards

Act as MOD when scheduled, to address customer service, vendor and maintenance issues

Perform opening and closing duties, including bank deposits, receipt of shipment, and interpret company directives Incorporates loss prevention and safety messages into daily operations

Assistant Manager

Bath and Body Works

2018-2019

Customer service (10+ years)

Organizational skills (10+ years)

Marketing (10+ years)

Sales (10+ years)

Administrative Skills (10+ years)

Retail (10+ years)

Assistant Manager Experience (10+

years)

S K I L L S

2015-2018

Nordstrom

Senior Sales Associate/Trainer

Practice high quality customer service

Heavy inside sales-100 % commission

Work with personal book to wardrobe customers on a personal level

Worked as a personal shopper

Maintained a No.1 volume sales associate position in Studio-Indy and BP/YC departments

Trained and groomed new talent, got them ready to fully service all customers

Communicate with upper management to maintain numbers Helped with inventory, merchandising, and organizing the department

Maintained an organized department in every facet

Run all aspects of the business sales, customer relations, payroll, checkbook, staff, budget & balancing technology, marketing, billing, advertising, client care, consignment reconciliation, consignor checks, balance checkbook and books reconciliation Manage staff and maintained a well trained personnel Prepare & maintain all detail of personnel actions, such as evaluations, hires, promotions and separations

Calculate and monitor budgets for maintenance and development of store growth

Perform payroll functions such as maintaining timekeeping information, and processing and calculating

Collect and deposit money into various accounts, disperse funds to pay bills, pay invoices and keep diligent records Operate office equipment, such as fax machines, copiers, phone systems, computers and arrange for repairs when equipment malfunctions

Maintain scheduling and events calendars

Order and disperse store supplies and fixtures

General Manager/Owner Operator

Consigning Women

1981-2015



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