Zorice Robertson
Houston, TX *****
*****************@*****.***
Professional Summary
Motivated and customer-focused professional with extensive experience in retail, cashier operations, fast food service, and hospitality. Known for delivering excellent customer service in fast-paced environments, resolving issues efficiently, and maintaining a positive, team-oriented attitude. Skilled in handling cash transactions, managing high-volume service lines, and ensuring cleanliness and organization in workspaces. Adaptable, reliable, and always ready to go the extra mile to enhance the customer experience and support team success.
Willing to relocate to: Houston, TX
Authorized to work in the US for any employer
Work Experience
Staff Member
Giggles and fun-Houston, TX
October 2024 to February 2025
• Leading and facilitating fun, engaging activities for children of various ages.
• Setting up and managing party spaces with themed decorations.
• Interacting with children in a positive and enthusiastic manner.
• Ensuring the safety and well-being of children at all times.
• Cleaning and maintaining play areas.
• Coordinating with parents and birthday party organizers. Receiving Associate
Burlington Stores-Houston, TX
August 2024 to October 2024
• Unload and process daily truck deliveries, ensuring all merchandise is accurately received and sorted for stocking.
• Stock shelves and displays according to Burlington’s merchandising standards, ensuring the sales floor is well-organized and fully stocked.
• Maintain a clean and organized stockroom, adhering to safety guidelines when handling large or heavy items.
• Assist with inventory control by tracking and reporting discrepancies, damaged goods, and returns to management.
• Collaborate with sales associates and management to ensure merchandise is available and properly displayed for customers.
Cashier
Burlington Coat Factory-Houston, TX
September 2023 to February 2024
• Assisted customers with inquiries, product information, and returns, ensuring a smooth and positive shopping experience.
• Handled up to 200 transactions daily, accurately processing payments, returns, and exchanges.
• Maintained a 95% customer satisfaction rate through excellent service and problem resolution.
• Collaborated with store teams to maintain inventory accuracy and provide recommendations for product placements.
Team Member
Taco Cabana-Houston, TX
August 2022 to July 2023
• Greet and serve customers with a positive attitude, taking and processing orders both at the counter and through the drive-thru.
• Prepare food items according to company recipes, ensuring accuracy, portion control, and presentation standards.
• Handle payments, process refunds, and provide excellent customer service, consistently receiving positive feedback from guests.
• Maintain a clean and safe working environment by sanitizing kitchen equipment, dining areas, and restrooms.
• Collaborate with fellow team members to ensure efficient operations during high-volume periods. Cashier/Customer Service
Dollar Tree-Houston, TX
September 2022 to December 2022
· Greeted customers entering store and responded promptly to customer needs
· Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
· Addressed customer needs and made product recommendations to increase sales
· Welcomed customers and helped determine their needs
· Worked flexible schedule and extra shifts to meet business needs. Bowling Attendant/Customer Service Rep
Funplex of Houston-Houston, TX
April 2021 to February 2022
• Greet and assist guests with lane reservations, shoe rentals, and general inquiries, providing friendly and efficient service.
•Monitor bowling lanes for safety and functionality, troubleshooting minor equipment malfunctions and maintaining cleanliness.
• Process payments for lane rentals and food using a POS system, ensuring accurate and prompt transactions.
• Coordinate group events and parties, providing personalized assistance and ensuring guests enjoy their experience.
• Consistently received positive feedback from customers for exceptional service and quick problem- solving.
Sales Associate/Cashier/Customer Service
Melrose Family Fashion-Houston, TX
January 2018 to July 2018
• Greeted customers, assisted with product selections, and processed sales in a fast-paced retail environment.
• Trained in upselling techniques, increasing store revenue by 15% through personalized recommendations.
• Managed inventory, restocked merchandise, and ensured displays were visually appealing.
• Received “Employee of the Month” award for outstanding customer service and team collaboration. Education
Online course in Healthcare Management AAS
College of Health Care Professions-Northwest
May 2025 to Present
High school diploma
Elsik High School-Houston, TX
August 2024 to August 2024
Skills
• Computer skills English
• Organizational skills
• Loss prevention
• Time management
• Active listening
• Cash Handling
• Multitasking
• Payment Collection
• Customer Support
• Building rapport
• Conflict resolution
• Quick service & fast food restaurant
• Customer Service
• Guest Services
• Drawer Balance
• Food service
• Technical troubleshooting
• Data Entry & documentation
• Leadership
• CRM Software
• Cash register
• Order processing
• Communication skills
• Retail Sales