Administrative Assistant Customer Service
Resume:
**-*** ******* **, *******, US, ***** • *******@******.*** •
STEVEN THOMAS
Administrative Assistant
PROFESSIONAL SUMMARY
Successful, detail-oriented administrative professional with 12 years of experience in Government Contracts. Excellent program- management and organizational skills. Effective, relatable communicator with emphasis in maintaining employee morale and safety.
EMPLOYMENT HISTORY
ASSISTANT MANAGER – GOVERNMENT CONTRACTS 2013 - Feb 2025 Versability Resources Inc. Pearl Harbor, HI
• Applies experience and to meet project objectives. Intensive training in the understanding of contract terminology. Hands- on involvement in improving rate of support to 96% and ensuring that the site complies with the requirements of the contract.
• Responsible for providing quality customer service and the overall success of the Ship Provisioning contract.
• Responsible for assisting in obtaining and maintaining supplies and equipment necessary to perform all duties as stated in the Statement of Work for Hawaii.
• Representing the organization to multiple outside agencies to ensure that all federal, unique Hawaii state, and local requirements are met.
• Assisting FSO/AFSO with security issues (CAC, DBIDS etc.) for the Hawaii site.
• Ensuring the Hawaii site are adhering to the Contract Data reporting requirement according to the PWS.
• Assisted in implementing a safety program at site that meets and exceeds all OSHA requirements.
• Provides guidance and assistance to the Supervisor, and Team Leads when needed to ensure the compliance of the contract.
• Ensures that all ability one requirements set by Source America are met to include, maintain an 80% ratio in Hawaii. SUPERVISOR - HAWAII SHIP PROVISIONING CONTRACT 2012 - 2013 MANCON, Inc. (Management Consulting, Inc.) Pearl Harbor, HI
• Effectively led all on-pier field operations for the Hawaii Ship Provisioning Contract at Pearl Harbor, Hawaii.
• Developed a template for addressing the different variables that can occur in real time while supporting the Provisions loading evolution.
• Ensured that all Material Handling Equipment was maintained and cleaned.
• Completed written reports for record keeping of all work performed and finalized using data entry skills into MS Excel spreadsheets.
• Developed additional spreadsheets for more detailed record keeping when requirements changed or an opportunity for improvement presented itself.
LABORER, EQUIPMENT OPERATOR, PT SUPERVISOR, FT SUPERVISOR 2006 - 2012 Goodwill Contract Services Hawaii Pearl Harbor, HI
• Provided direct customer support involving hands-on receiving, loading, unloading, and storage of provisions orders by U.S. Navy vessels at Pearl Harbor, HI.
• Became Company certified to safely and efficiently operate all Material Handling Equipment relevant to the various types of support requested by the customer.
• Promoted to PT Supervisor after 3 years of service.
• Became responsible for all on-pier field operations for the Hawaii Ship Provisioning Contract.
• Completed written reports for record keeping of all work performed and finalized using data entry skills into MS Excel spreadsheets.
• Updated daily schedule and disseminated to all relevant designated recipients with a need to know.
• Assisted in developing a more user-friendly record keeping spreadsheets for ease of use.
• Ensured that productivity was maintained at a high level.
• Ensured safety and adherence to all safety requirements of the company as well as the command.
• Earned multiple (4) merit pay raises based on quality of work performance. EDUCATION
HIGH SCHOOL GRADUATION 1988
Mililani High School
MAJORED IN LIBERAL STUDIES 1989 - 1991
Leeward Community College
MAJORED IN LIBERAL STUDIES 2006
Windward Community College
4.0 GPA
MAJORING IN HAWAIIAN STUDIES
Leeward Community College
Current cumulative GPA 3.6
University of Virginia Darden School of Business
SKILLS
Microsoft Excel, Microsoft Word, Microsoft Outlook, Communication, Documentation, Management, Instruction, Leadership, Logistics, Supply System Management, Reporting, Safety, Supervising, Customer Satisfaction, Contract Requirements, Daily Operations, Compliance, Attention to Detail.
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