Customer Service High School

Ernesto Angel

Phlebotomist

**** *** **, **********, **, 95334, 209-***-****, ***************@*******.*** Professional summary

Phlebotomist with a background in specimen collection and customer service, leveraging years of diverse experience in healthcare and food service environments. Committed to teamwork and effective communication, aiming to enhance patient care and streamline laboratory processes.

Employment history

Phlebotomist, Feb 2024 - Present

Quest Diagnostics, Ceres Ca

Manager, Mar 2021 - Present

Happy Taco Food Truck, Turlock Ca

Education

Phlebotomy Certificate, Aug 2023

Abrams College, Modesto, CA

High School Diploma, Aug 2013 - Jun 2017

Livingston High School, Livingston, CA

College credits, Aug 2017 - May 2019

Fresno State, Fresno, CA

Courses

Basic Life Support, Aug 2023 - Aug 2025

American Red Cross

Phlebotomy Certification, Sep 2023

The National Center For Competency Testing (NCCT)

Skills

Customer service, Communication, Venipuncture, Capillary puncture, Blood storage, Medical records, Bilingual, Time management, Teamwork, Specimen collection, Laboratory testing, Food preparation, Order taking, Cash handling, Construction labor, Safety standards. Languages

English (Native), Spanish (Native).

References

Guadalupe Mercado, RN, Dignity Health 209-***-****), Carolina Cabral, Quest Co worker (********@******.***, 209-***-****), Michelle Torres (209-***-****).

Additional information

License/Certificate, The National Center For Competency Testing (NCCT) CPT- 02367702

Collects and prepares specimens, ensuring precise lab results and patient safety. Conducts accurate screening tests, enhancing diagnostic reliability. Efficiently prepares specimens for lab delivery, streamlining processes. Expertly handles challenging veins, improving patient comfort. Boosts collection efficiency, ensuring timely diagnostic outcomes. Adeptly handle challenging blood draws, including pediatric and geriatric patients, providing compassionate care and maintaining high success rates.

Consistently meet daily collection quotas while maintaining exceptional patient satisfaction scores and adhering to strict safety protocols. Manage customer interactions, ensuring efficient order processing and payment collection. Oversee high-volume food preparation, maintaining quality and speed. Ensure cleanliness and organization in a dynamic work environment. Implement strategies for improved customer satisfaction and operational efficiency. Develop team collaboration skills, fostering a supportive workplace.

Contact this candidate