Customer Service Exceptional

GABRIELLE BRITTANY ACREE

*** ******* **, ********, ******* 30066, 470-***-****, ***************@*******.***

PROFESSIONAL SUMMARY

Hardworking and experienced in applying treatments to improve condition of customer's pets needs. Meet sales targets by continuously promoting products with demonstrations and recommendations. Positive and upbeat people person with efficient and organized nature.

Talented Salon leader skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

I believe that customer service is key in any job. I will go above and beyond to make sure each customer is

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needed. I currently work in a very fast paced and high stress work environment. But I am still able to get the job refer my company because of the way I will handle and treat them.

done each day, I can adapt to whatever situation I am put in by being positive and willing to go above and beyond

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SKILLS

Schedule management Payroll Customer service skills

Help develop associates in to new roles within the company

Successfully handling customer complaints or difficult customers.

Reception or front desk tasks

Conference call pre work/ sharing ideas to help others.

Resolving issues or conflict within others

Managing a team Cultural awareness

EXPERIENCE

Salon Leader

March 2018 - Current

PetsmKeaprtt fuAlul ssctehlel,dGueleorogfiaappointments by earning repeat business and marketing services to capture new

KennceusaswtoGmaers.

Helped customers pets improve hair health and appearance with better products and routines.

Create weekly schedules for all of the salon staff, booking appointments to keep our business continuing to grow.

Doing payroll for my salon associates every Monday, along with weekly conference calls with our entire district of 18 salon leaders as well as our DM and District academy trainer. To help collaborate with new ways to grow our business as well as maintain/improve our sales plan for each week. Also communicating new ideas to help each one of my associates to grow and evolve within the company.

Making sure each and every customer is happy and satisfied with the services we did on their pet. Reaching out and contacting unhappy clients via email or phone to see how we can create the best experience for them moving forward. Reading weekly surveys customers have left and coaching associates on how to improve on certain things that were mentioned if a customer was not happy or celebrating the great surveys

customers left and how important it is we are doing everything we can to receive those great customer surveys and making the pet and pet parent 100% happy so we will retain them as future customers. Also making sure each associate is being safe with the pets in our care. Petsmart has very high standards with safety and not putting anyone at risk for an incident. I also review video footage each week in the salon to see how the associates are doing when I am out of the building, to help coach on poor or excellent performance. I also attend quarterly conference meetings with our district to review everyone's salon performance and we celebrate goals we have each met. In 2019 I received the award for being one of the top 5 salons in the country to have exceeded our salon plan over $36,000 for the year.

I handle and address every salon complaint by using my excellent customer service skills I have developed in my 14 years of being a Pet Stylist. I will do whatever I can to make sure each of our customers are happy and continue to trust and use us for all future services for their pet.

I check and respond to emails daily, as well as keep tract of each of my stylist metrics which include how much they made in sales for the week, what their average tickets were. How much they increased their average ticket for the week by selling sand recommending add on packages. I use this tool to do monthly one on one meetings with my associates to help develop them and encourage them to grow their business and make more money for themselves as they are paid by commission. We set monthly goals and I help them to achieve them and believe in themselves to further their career.

I take pride in my job and want to be the best leader I can for my associates. In turn I want all of our customers to be happy and want to use us for their pets needed.

Pet Groomer

Brittany's Grooming services Marietta, Georgia

Washed dogs and cats to remove dirt, odors and parasites.

Brushed and removed undercoat shed for double-coated dogs. Styled and trimmed special cuts for individual breeds.

Expressed anal glands on canines.

Worked calmly with dogs and cats demonstrating fear and anxiety. Trimmed and painted toenails for female dogs.

Removed hair from inside ears, around genitals and from between paw pads.

April 2013 - December 2016

This was my own business I built and maintained, I did my own marketing and built up my own cliental. I created social media pages as well as a website with picture and descriptions of my work and services I provided. I used my customer services skills I had developed along the way to build relationships and trust between myself and my customers. I had a rolling clientele that I had built myself. I had a very successful grooming business that I worked hard to create.

Professional Pet Stylist

Butler Creek and Ceadercrest Animal Hospital Kennesaw, Georgia

Worked calmly with dogs and cats demonstrating fear and anxiety. Expressed anal glands on canines.

Removed hair from inside ears, around genitals and from between paw pads. Styled and trimmed special cuts for individual breeds.

Trimmed and painted toenails for female dogs.

Washed dogs and cats to remove dirt, odors and parasites.

Brushed and removed undercoat shed for double-coated dogs.

February 2012 - April 2013

I would check In my dogs for the day, discussing what kind of cut they wanted for their baby. I kept a file of each pet and what services I did for them .That way on their next appointment we could review what I did last time to see if they wanted a different service that particular day.

I developed trust and relationships with my customers so they felt safe and comfortable leaving their pet with

me for the day.

I would also have to groom more aggressive animals that needed sedation for grooming services. This was challenging at first but I developed a routine and stayed in direct contact with the owners to let them know how the pet was doing and if I needed to recommend any additional services. I grew and developed a lager clientele in the short amount of time I was there due to my compassion for pets and my excellent customer service skills. They trusted me to do the best for their pet.

I also did front desk and customer service work by answering phones and booking grooming appointments for the week as well as setting up future appointments and building my business.

Toddler Room Teacher Primrose Woodstock, Georgia

February 2011 - February 2012

Provided individual and small group instruction to meet individual needs of each child.

Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs. Encouraged self-esteem, independence, and respect through positive role-modeling.

Maintained student records in accordance with state, federal, and company guidelines.

Established clear expectations for behavior and redirected problematic actions with positive reinforcement or established discipline protocols.

Monitored children's progress and challenges and discussed with parents and caregiver to foster open communication.

Helped transition the children to each activity for the day.

Helped serve lunch each day teaching the children how to properly eat and drink, also how to clean up after themselves.

I successfully helped 20 two year old learn how to use the potty to get them ready for the preschool room.

Made sure each child was safe and happy while at school. Developed relationships with parents so they would trust me to take care of their babies each and everyday.

Professional Dog Groomer Petsmart Kennesaw, Georgia

Expressed anal glands on canines.

Brushed and removed undercoat shed for double-coated dogs. Styled and trimmed special cuts for individual breeds.

Worked calmly with dogs and cats demonstrating fear and anxiety. Trimmed and painted toenails for female dogs.

Removed hair from inside ears, around genitals and from between paw pads. Learned how to create and maintain an appointment schedule.

Developed relationships and trust with my customers and request clients. Answered phones and helped with receptionist work at the front desk.

May 2004 - February 2011

Learned how to make sure the customer and their dog had a great experience at Petsmart.

Cleaned kennels, bathing bunker and front of salon each night. Had specific nightly closing duties we had to perform and sign off on each night.

I started out as a professional Bather in 2004, then was evaluated and able to attend grooming academy in 2007 where I was taught how to safely and efficiently groom each pet per breed standard or by what the customer requested.

EDUCATION

Sprayberry High School, Marietta, Georgia

December 2005

Duel Diploma in trade department. I completed cosmetology courses as well as law enforcement courses.

I was in Jr/National Beta club as well as several volunteer clubs. I volunteered many hours helping make food and care baskets for the homeless. We attended nursing homes and the children's hospital to help provide materials/meals these families or individuals did not have. We would sing at the nursing homes and bring cards to make the ones who lived there smile and try to help them if they did not have family who visited. We also took baby items to the newborns in NICU at Kennestone hospital to try and help relieve the parents that were facing challenges or not able to visit their baby daily.

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