Active Directory System Administrator

Summary

With a proven track record at D L Martin Company, I excel in driving IT infrastructure upgrades and fostering strong user support, showcasing my technical solution development and interpersonal skills. My expertise spans from virtualization technologies to active directory management, significantly enhancing system efficiency and user satisfaction.

Skills

Infrastructure upgrading

Technical solution development

New program installations

Windows administration

End point configurations

Remote Access

Email administration

Hardware and software installation

Virtualization technologies

Storage management

Active directory

Incident management

Server maintenance

Project management

IT documentation

Firewall configuration

Backup management

Disaster recovery

System updates

Technical education

Hardware troubleshooting

Software installation

Device configuration

Experience

10/2019 - 01/2025

System Administrator, D L Martin Company, Mercersburg, PA

In this role, I serve as the sole IT person for a manufacturing company that has two separate locations, with multiple buildings.

I am responsible for all things IT outside of software development

I do work with the developers to make sure that everything runs smoothly from the infrastructure side

The most important part of the job is connecting with the people I support and making sure their needs are met

Part of that comes from learning what it is that they do

My goal is to make sure that as much as possible technology is a help and not a hindrance to their jobs

Install, configure, test and maintain operating systems, application software and system management tools in a multi-site environment running Windows in a VMware environment

Install, configure, maintain, test, and troubleshoot all IT-related equipment, including servers, laptops, desktops, thin clients, printers, wireless access points, firewalls, copiers, and phone systems.

Provide and update documentation, Visio diagrams, and functional designs of existing or future customer environments

Designing, implementing, and troubleshooting everything network related including but not limited to TCP/IP, DNS, DHCP, switches, Sonicwall firewall, VPN and Ubiquiti wireless

Configuring and troubleshooting manufacturing management software and underlying SQL environment

Manage Microsoft Exchange 2013 environments

Troubleshoot and manage Horizon View clients

Manage barcode printers and software

Responsible for recommending and purchasing hardware and software

Manage contracts and work with hardware and software vendors

Test and evaluate network systems to eliminate issues and create improvements

Laptop and desktop setups and deployments

New user setups and user terminations

Managed upgrade to phone system

Moved system to the cloud

Maintain and configure system

Manage Office 365 environment

04/2002 - Current

Systems Administrator/Integrator/Support, Tri-State Network Solutions, Hagerstown, Maryland

Provide IT support for various sized businesses

Monitor and maintain network stability and security for clients through routine system analysis and system log review

Service both desktop and laptop computers, network and stand alone printers, routers, firewalls, switches, servers, e-mail servers, cable modems, DSL modems and T1 lines

Responsible for software setup and configuration for both network and local applications

Training and use of Microsoft Office programs

Configure, install and maintain a variety of servers including, but not limited to: Windows, Novell, e-mail, database, web, FTP and print servers, wireless network systems and anti-virus solutions

Network design and implementation

Effectively troubleshoot and resolve technical issues in a timely manner to minimize downtime

Communicate with management and users to determine technical needs and make necessary recommendations

Prepare proposals, estimates and assist clients in purchasing necessary equipment within budget limits

Provide professional counsel on projects to minimize cost and maximize efficiency

Hire and supervise sub-contractors and on-site IT personnel

03/2017 - 03/2019

System Administrator III, Ntiva, Inc., Tysons Corner, Virginia

Install, configure, test and maintain operating systems, application software and system management tools

Install, configure, test and troubleshoot onsite equipment including servers, printers, wireless access points

Provide and update documentation, Visio diagrams, and functional designs of existing or future customer environments

Designing, implementing, and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless

Configuring and troubleshooting multi-site Active Directory 2003/2008/2012 environments

Configuring and troubleshooting Microsoft Exchange 2003/2007/2010/2013 environments

Troubleshooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to routing, routing protocols, switching, internet, and overall network architecture)

Troubleshooting virtualization environments

Troubleshooting storage area networks

Evaluate current client environments and recommend best practice solutions

Test and evaluate network systems to eliminate issues and create improvements

Laptop and Desktop setups and deployments

New user setups and user terminations

Conduct root-cause analysis for recurring problems

Update and maintain infrastructure documentation and SOP's

02/2016 - 03/2017

System Support Engineer/Administrator - Windows Tier III, CWPS, Inc., Chantilly, Virginia

Work with team members at Service Desk handling technical support requests directly from customers as well as escalation from other team members and field engineers

Responsible for maintaining user uptime and improving computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service

Continuously learning new technologies, and management and maintenance processes

Exhibit dedication, persistence, and the ability to deliver superior customer service

Oversee and am the technical resource for third party vendors when they are required

Give remote support of Windows-based servers and applications, both physical and virtual

Also give remote support of Windows-based desktop PCs, notebook PCs, local and network printers and peripheral devices

Provide accurate documentation of all activities and understanding all SLA's

Utilize strong knowledge of Microsoft server and desktop operating systems

(Server OS: Windows 2008/2012, Client OS: Windows 7/8/10)

Show strong knowledge of virtualization software and infrastructure (VMware @ Hyper-V)

Demonstrate a strong knowledge of Active Directory Management and Microsoft Exchange 2010/2013; highly competent understanding of internet protocols including DNS, SMTP, POP3, IMAP; excellent TCP/IP Troubleshooting Knowledge; in-depth understanding of configuration and maintenance of enterprise backup solutions; strong knowledge of current smartphones and tablets

Utilize a basic knowledge of NAS and SAN, as well as of network switches, firewalls, and VPN configurations and troubleshooting

Install and troubleshoot clients' desktop applications including Microsoft Office Suite and various antivirus clients

Also perform remote troubleshooting using, Remote Desktop, VNC, & other tools

08/2006 - 05/2010

System Administrator/Teacher, Mt. Aetna Adventist Elementary School, Hagerstown, Maryland

Teach basic computer skills and keyboarding to third through eighth grades

Teach Microsoft Office Programs

Prepare lesson plans

Manage computer network including workstations, servers and routers

Maintain school website

08/2001 - 04/2002

Network Engineer, Byrikit Technical Resources, Hagerstown, Maryland

Same technical duties as listed above

Company went out of business and over half of the clients continued the working relationship already established which precipitated the development of Tri-State Network Solutions

01/1998 - 08/2001

Help Desk Analyst / Sales Team Support, Random House, Inc., Westminster, Maryland

Resolved technical issues from internal clients

Worked with second level support to resolve more difficult situations

Promoted to Sales Team Support after one year

Second level support for national sales team of 300 people

Solved remote access problems and laptop issues

Developed system to configure and setup laptops more efficiently during sales conferences saving time and reducing company travel costs by eliminating the need for extra personnel

Education

01/1987

High School

Pine Forge Academy

College, Electrical Engineering, Mathematics

Three years coursework

Introduction

I have spent much of my career in the Information Technology arena and have had the opportunity to grow with its ever changing landscape. This is something that I find exciting and I look forward to learning and using new technology. Having had the opportunity to work with a lot of different people, I have learned how IT really fits into a business and that it is a tool that allows the real work of this world to move forward, no matter what the industry. My goal is to apply cutting edge technology and trends, with some old school experience, and hard work to my current work environment.

References

References available upon request.

Alvin L. Banks, Jr.

240-***-**** • *****@****.*** • Waynesboro, PA 17268

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