Customer Service Representative

Zanaya Smith

**** **** **. #***

Washington, DC *0020

******.***@*****.***

202-***-**** (c)

Zanaya Smith

STRENGTHS & QUALIFICATIONS: I have enjoyed 8 years of customer service experience. In that time I have gained skills to further my knowledge as a customer service representative. I am exceptional with communication and organizational skills. I am goal oriented, reliable and have the ability to work independently or with a group. I am a motivated self-starter driven to perform. I have a proven ability to work with changing fast-paced environments.

Work Experience

01/2021 - currently F.I.S

Concierge

● Greet guess learn about

● Build Rapport with Residents

● Interact and coordinate with various of guest

● Package / Delivery Coordinating

● Monitor building reports

● Audit packages

● Monitor cameras and entrances

● Work Company Software

(microsoft word

02/2022 - 01/2023 Monaca - Washington, DC

Security

● Patrol community perimeter

● Greet Guest

● Monitor Cameras and Entrances

10/2021 - 03/2022 Mi Vida

Host

● Welcome and Seat Guest

● Manage customer request

● Organized and scheduled reservations

● Clean and handle minor maintenance issue

● Provide training and give tours to on coming staff

● Give tours to guest

Zanaya Smith

1814 29th St. #201

Washington, DC 20020

******.***@*****.***

202-***-**** (c)

06/2018 - 03/2020 Youth in Music and Education - Washington, DC Seasonal Team Member

● File and organize youth paperwork

● Engage in monthly meetings

● Mentoring youth having

● Youth Development

● Teach health / lifestyle

09/2016 - 07/2017 Shake Shack - Washington, DC

Associate

● Cook / Prep food

● Host / Assist guest

● Clean Establishments

● Organize / Prepare work area

● Train new employees

6/2016 - 09/2016 Takoma Park Elementary

Camp Guide

● Conduct recreational activities

● Facilitate growth of physical and mental health

● Facilitate critical thinking project

● Create a safe and happy environment for children to learn and play

● Orchestrate field trips, activities and performing arts shows Education

Talladega College

Friendship Collegiate Academy High School

References Available Upon Request

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