Zanaya Smith
Washington, DC *0020
******.***@*****.***
202-***-**** (c)
Zanaya Smith
STRENGTHS & QUALIFICATIONS: I have enjoyed 8 years of customer service experience. In that time I have gained skills to further my knowledge as a customer service representative. I am exceptional with communication and organizational skills. I am goal oriented, reliable and have the ability to work independently or with a group. I am a motivated self-starter driven to perform. I have a proven ability to work with changing fast-paced environments.
Work Experience
01/2021 - currently F.I.S
Concierge
● Greet guess learn about
● Build Rapport with Residents
● Interact and coordinate with various of guest
● Package / Delivery Coordinating
● Monitor building reports
● Audit packages
● Monitor cameras and entrances
● Work Company Software
(microsoft word
02/2022 - 01/2023 Monaca - Washington, DC
Security
● Patrol community perimeter
● Greet Guest
● Monitor Cameras and Entrances
10/2021 - 03/2022 Mi Vida
Host
● Welcome and Seat Guest
● Manage customer request
● Organized and scheduled reservations
● Clean and handle minor maintenance issue
● Provide training and give tours to on coming staff
● Give tours to guest
Zanaya Smith
1814 29th St. #201
Washington, DC 20020
******.***@*****.***
202-***-**** (c)
06/2018 - 03/2020 Youth in Music and Education - Washington, DC Seasonal Team Member
● File and organize youth paperwork
● Engage in monthly meetings
● Mentoring youth having
● Youth Development
● Teach health / lifestyle
09/2016 - 07/2017 Shake Shack - Washington, DC
Associate
● Cook / Prep food
● Host / Assist guest
● Clean Establishments
● Organize / Prepare work area
● Train new employees
6/2016 - 09/2016 Takoma Park Elementary
Camp Guide
● Conduct recreational activities
● Facilitate growth of physical and mental health
● Facilitate critical thinking project
● Create a safe and happy environment for children to learn and play
● Orchestrate field trips, activities and performing arts shows Education
Talladega College
Friendship Collegiate Academy High School
References Available Upon Request