Office Manager Quality Assurance

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Self driven Quality Management Professional

Over 10 years of experience leading quality assurance and compliance initiatives in highly regulated industries, including Aerospace, Automotive, and Military suppliers. Expertise in designing, implementing, and improving Quality Management Systems (QMS) aligned with ISO 9001:2015, IATF 16949:2016, and AS9100D standards. Proven track record in driving continuous improvement, managing cross-functional teams, and ensuring regulatory compliance. Skilled in Six Sigma, KPI metrics, root cause analysis, and supplier management, with strong project management and communication skills

Core Competencies Quality Management Systems Certified: ISO 9001:2015, IATF 16949:2016, Six Sigma Black Belt & Lean Methodologies Development & Data Analysis Root Cause Analysis & Corrective Actions Process Design & Documentation Supplier Quality Management Internal & External Auditing APQP, PPAP, PFMEA. AS9100D SPC Project Management & Change Management Team Leadership & Training Software: Minitab, SAP, MS Office Suite, SharePoint, QAD. Visio Process mapping A-Z (bumper to bumper) development and change management Professional.

Experience:

TS Tech Americas Inc., Reynoldsburg, OH

Chief Administrator, HQ Quality Assurance 2023–Present

Lead development and continuous improvement of IATF 16949-compliant QMS across headquarters and 17 manufacturing plants. Oversee creation of work instructions, process flows, PFMEA, control plans, and audit plans, ensuring compliance with OEM requirements. Manage internal audits, supplier monitoring, and customer scorecards, driving KPI performance and CAPA resolution. Coordinate external certification audits, ensuring compliance with IATF 16949 and customer-specific programs (e.g., Q1).Support new model launches, addressing quality concerns and ensuring on-time delivery of corrective measures.

QMS-Dept.Com (Remote Global)

QMS Audit Program Management Consultant, Troy, MI

Quality Management Consultant 2020–2023

Conducted management reviews with senior leadership to report QMS effectiveness and KPI metrics Supervised quality team, managing raw material inspections, heat treat/plating data, and gage calibration processes. Collaborated with global IATF oversight offices on rules, revisions, witness audits, and assessments. Performed IATF 16949 witness audits and trained new auditors, ensuring compliance with global standards

Duggan Manufacturing, Shelby Township, MI

Quality Manager 2019-2020

Directed quality assurance operations, achieving annual certification compliance and reducing non-conformities. Developed and tracked performance metrics, including on-time delivery, defect rates, and corrective action timelines. Built cross-departmental relationships to align quality objectives with company goals. Implemented policies and best practices to address operational performance gaps, improving process efficiency.

Schain Mold & Engineering, Rochester Hills, MI

Quality Engineer 2016–2019

Led APQP and PPAP processes, submitting documentation via GM GQTS, Ford VPP, and Chrysler CQMS platforms. Developed and maintained PFMEA, control plans, and KPI metrics, driving continuous improvement initiatives. Managed gage calibration systems and performed measurement system analysis (MSA) to ensure compliance. Collaborated on corrective actions, resolving customer complaints and implementing process improvements.

Body Engineering, Madison Heights, MI

Quality & Business Manager 2009–2016

Oversaw QMS implementation and supplier quality programs, ensuring compliance with ISO 9001 and IATF standards. Developed KPI reports and statistical data for management reviews, identifying trends for process optimization.

Kennametal-Extrude Hone, Shelby Township, MI

Quality Manager 2007–2009

Managed quality assurance processes, including internal audits, supplier development, and corrective actions. Ensured compliance with industry standards and customer requirements, improving product quality metrics.

Perry Johnson Registrars, Inc., Southfield, MI

Senior Client Relations Representative/House Accts. 2001–2006

Supported clients in achieving ISO 9001 and IATF 16949 certifications through audits and consulting services. Delivered training on quality standards and facilitated compliance with regulatory requirements.

Education Bachelor of Business Administration (BBA), Quality Engineering (In Progress)

Wayne State University, Clinton Township, MI

Certifications:

Lean Six Sigma Black Belt

Exemplar Global IATF 16949:2016 Lead Auditor

ISO 9001:2015 Transition

Quality Core Tools (APQP, PPAP, FMEA, SPC, MSA)

CQI-19 Sub-Tier Supplier Management Process

MMOG/LE Supply Chain Sustainability

Measurement Systems Analysis (MSA)

Statistical Process Control (SPC)

Software & ERP Proficiencies: Minitab, SAP, QAD, SharePoint Office Suite (Excel, Word, PowerPoint, Outlook, Visio) Sage50/x3, QuickBooks, jobBOSS, M1ERP, NetSuite Mfg.,

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