Customer Service Accounting Clerk

JENNIFER BROWN

Romulus, MI, *****

***********@*****.*** / 313-***-****

SUMMARY

Motivated customer service dedicated to delighting customers and improving retail experience. Offering excellent organizational skills and strong sales history. Proven merchandising, housekeeping, and customer service abilities developed over 23 years of hands-on experience. Tech-savvy and reliable problem-solver quick to pick up new ideas and apply to day-to-day activities.

SKILLS

Customer service excellence

POS system operations

Retail operations

Cash register operation

Cashier training

Month-end reports

Invoicing and collections

Collections and invoice processing

EXPERIENCE

Accounting Clerk / Taylor Ford Dealership - Taylor, MI 02/2023 - Current Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.

Prepared monthly and year-end closing statements, financial documents, and invoices. Performed financial calculations for amounts due, interest charges and balances. Cashing out customers

Calling customers for balances due

Receiving calls from companies and customers about their accounts Talking to technicians about timely manner on customer's vehicle's Booking customers RO'S in a timely manner

Working with parts and service departments about customer's vehicles Work with the sales department on cashing out customers and cash receipts Cashier / Walmart -

Belleville, MI 12/2021 - 01/2022 Cash handling

Training and development

Process transactions

Employee training

Adhered to cash handling policies and procedures

Processed cash register transactions, inputted product costs, and gave back change Processed checks, debit and credit cards, EBTS, WIC checks, refunds, product coupons, and gift cards Manager / Domino's pizza - Plymouth, MI 10/2020 - 12/2021 Supported back office hiring and employment processes JB

Managed performance of team members, conducted performance appraisals, and recommended promotions Drove shrink results through compliance with guidelines and handled safety, loss prevention, and cash-handling procedure's

Delivery Driver / Domino's pizza - Plymouth, MI 01/2019 - 10/2020 Tracked and maintained records for mileage, fuel usage, and delivery instructions Researched and traveled most direct route and delivered items on schedule or ahead of schedule Followed prescribed routes and time schedules to attain on-time delivery Addressed customer complaints and proactively implemented resolutions to promote repeat business Business Owner / Care.com - Westland, MI 01/2013 - 01/2019 Identified areas for expansion by analyzing market, consumer trends, and competition Increased revenue and reduced risk by enforcing company policies and improving operations Expanded market reach through social media branding and email marketing Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention Met with prospective clients to present company offerings, discuss products, and showcase service solutions Built successful business from ground up using business acumen and industry-specific knowledge

Housekeeper / Fox Run Retirement Home - Novi, MI 01/2007 - 11/2012 Inventoried rooms to identify supply needs and coordinate workflow accordingly Dusted and polished furniture, appliances, and electronics Completed surface sanitization, deep cleaning, and window washing Maintained safety standards by wearing gloves and protective clothing

EDUCATION AND TRAINING

High School Diploma 06/2020

Salem/canton High School - Canton, Mi

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