General Manager Assistant

Merhima “Mima” Cvenic

**** ******* ****, *******, ** 75454 646-***-**** ********@***.***

Objective

Having worked in the Hospitality and Healthcare Space in some of the most prestigious locations, I am passionate about hospitality, attention to detail and upholding standards of excellence. My primary goal is to be selected for a position that will allow me to continue my career progression, by motivating and developing others to these same high standards of excellence. My secondary goal is to leverage my skills and experience in order to create value for my employer, my client and myself by continuous learning and development.

Experience

Assistant General Manager DRURY Hotel July 2023-Present

In charge of Housekeeping, Laundry and Engineering operation.

Responsible for hiring, scheduling and discipline oh staff.

Run reports, controlling labor and budget.

Ensure quality standards are in place and followed.

Make sure team is following all Drury Hotel procedures and complete

task in time manner.

As A GM trained for FD and FB

Conduct service recovery when service is not up to standard.

Payroll.

Manager Aramark THHBP -Heart Hospital

Manager Aramark BUMC of Dallas September 2020-July 2023

In charge of first shift operation (around 70 FTE’s).

Responsible for hiring, scheduling and discipline of staff.

Work with team on how to improve KPI’s

Run reports for turn time-EPIC, patient rounds-IRounds/Press Ganey/FFP

Ensure quality standards are in place and followed.

Make sure team is following all Aramark procedures and complete task in time manner.

Conduct service recovery when service is not up to the standard.

Payroll

DIRECTOR OF HOUSEKEEPING & HOSPITALITY ARAMARK May 2009 – August 2020

Thryv Hotel & Conference Center is a Full Service Hotel & Conference Campus that adjoins Thryv Corporate Headquarters & previously Verizon Regional Offices.

Responsibilities & Direct Reports:

oHotel: (109) Room Hotel & Conference Center + (13) Meeting Rooms

•Full Housekeeping & Facility Department (1) Supervisor + (6) FTE s

•Front Desk & Transportation Departments (1) Manager + (1) Supervisor + (10) FTEs

•C-Store — Full Responsibility for Opening & Operating THRYV Company Store

•Conference Services (1) FTE

•Fitness Center: 25,000 sq. ft. Fitness Center, Racquet Ball & Tennis Courts, Softball field and Jogging Trail. (2) PT Fitness Instructors

oJanitorial: Manage 500,000 sq. ft. Office Cleaning Services — Full P&L Responsibility

•(1) Supervisor + (10) FTEs

ASSISTANT HOUSEKEEPING MANAGER l THE JOULE, HOTEL MAY 2008 — MAY 2009

Opening Team Housekeeping Manager and Operational Standards implementation

ASSISTANT DIRECTOR, EVS HACKENSACK UNIVERSITY MEDICAL CENTER JUL 2004 — JUN 2008

Hackensack University Medical Center, flagship 770-bed non-profit research and teaching hospital, has been consistently rated as one of the top 50 hospitals in the United States for standards of excellence in care and cleanliness.

ASSISTANT HOUSEKEEPING MANAGER RITZ CARLTON, NEW YORK, NY l SEP 2001 — JUL 2004

Awards: Manager of the Quarter

Member of the Ritz Carlton Opening Team

Skills & Abilities

-Additional Languages: Serbo-Croatian

-Aramark Systems: Kronos, My Pay, My Staffing, My HR, IQ Navigator, GMM, Service-Now Microsoft Office — general knowledge with Microsoft Excel, Word, PowerP oint

-Various Property Management, Reservations and Productivity Systems

References available upon request

Contact this candidate