It Technician Help Desk
Resume:
ANTHONY BERNARD LAVENDER, II
Tuscaloosa, Al, 35405
Mobile (205) -597-1381
Email:************@*****.***
Objective:
To obtain a position with an established company in which my proven skills, ability to obtain new skills and desire to succeed will allow me to become an asset to your company.
Professional Experience:
Logista Solutions
Project Technician
September 2022 – June 2025 (permanent)
Completed site surveys
Hardware installations
Product delivery
Removal of de-install equipment and maintaining up to date records
Conducted onsite upgrades, configurations and test of client equipment
Provided a high level of service to clients by attending to and resolving onsite service issues
UAB Medical West
PC Network Technician
November 2021 – September 2022 (permanent)
Liaison between Information Systems and user departments.
Installs, configures, and troubleshoots workstations and software applications.
Manages work load through IS ticketing system, emails, and via phone.
Assists in troubleshooting printers and other hardware devices.
Responsible for maintaining physical inventory of IS equipment.
Birmingham Airport Authority
IT Technician III
April 2021- November 2021 (permanent)
Provide Tier I support for incoming request via phone or email.
Diagnosis and resolve various hardware and software problems.
Maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
Test and install then update and maintain Computer Systems and Software.
Conduct preventative maintenance on all equipment.
Perform post-resolution follow up with users.
Other related work as needed or assigned.
Restore Therapy– Birmingham, AL
Traveling IT Technician
December 2019 – April 2021 (permanent)
Travels to and performs technical duties at outlying location.
Onsite diagnosis, repair and installation of IT infrastructure.
Setup, configure, and deploy desktops and associated software, including operating, systems, productivity software, and enterprise business applications.
Assist with servers, data center equipment and security tools maintenance.
Identifying common issue and working with the system engineer and other IT staff to develop training tools, user guides, or other methods to enhance end user satisfaction.
Research and seek out educational opportunities regarding IT technology trends to enhance customer support.
Imagining using Samsung Data Migration
Spiceworks Ticketing System
Restore Therapy– Birmingham, AL
IT Technician
April 2017 – April 2021 (permanent)
Provide help desk support to end users regarding IT issues, including responding to phone calls, emails etc regarding issues, assessing the issue, problem solving remotely or documenting issue for escalation to system engineer or external IT support and appropriate and timely follow up on status and resolutions.
Respond to help desk request in a timely, patient and positive manner, facilitating resolution using excellent customer service skills.
IT steering committee member
Corporate asset recovery team member
Office 365 deployment team member
Cradlepoint configuration and support
Kyocera printer configuration and support
Configuration and support for Samsung and Apple mobile devices
Profile/user configuration and support for Active Directory/Office 365
Helpdesk, email, phone, and onsite support for users
New site planning and setup with a preconfigured network
Device configuration, deployment, and support
Software support for office 365, Ivanti, Eset, Securedoc, office, and Simple MDM
Inventory tracking and logging
Imagining using Samsung Data Migration
Spiceworks Ticketing System
Panageatwo– Birmingham, AL
IT Technician
December 2016 – April 2017 (contract to hire Restore Therapy)
Assist Support Team with the configuration of laptops and mobile devices to the specs needed for a new EMR Application.
Assist Support team with the resolution of trouble tickets.
Provide customer support live or by telephone.
Perform inventory of parts.
Imagining using Samsung Data Migration
Spiceworks Ticketing System
Epic Technologies – Birmingham, AL
IT Field Support Technician
June 2016 – November 2016 (resigned)
Install, upgrade, configure, convert, troubleshoot and repair/replace both hardware and software.
Replace hardware.
Provide customer support live or by telephone.
Perform inventory of parts.
Adams Communication & Engineering Technology – Tuscaloosa, AL
Helpdesk Technician
May 2013 – January 2015 (contract)
Identified, diagnosed and resolved Tier One issues for users of the NSD systems and applications, personal computer software and hardware, local network, the Internet and new computer technology in a call center environment.
Provided one-on-one end-user First Call Resolution over the phone.
Communicated solutions to end-users.
Abacus Solutions Group – Montgomery, AL
Desktop Assistant
February 2012 – August 2012 (contract)
Modified Air Force standard Active Directory Structures in both AFNET and Legacy Structures.
Adhered to Air Force Standard Operating Procedures Conduction daily business.
Interacted with user devices via proficient use of Remote Desktop.
Managed Common Access Card certificates, renewal, revocation and troubleshooting.
Randall-Reilly Publishing – Tuscaloosa, AL
Web Relations Coordinator
October 2009 –February 2011 (permanent)
Contacted transportation and employment related web resources in an effort to establish a collaborative linking relationship.
Maintained all existing partnerships.
ITT Technical Institute – Bessemer, AL
Career Tech Intern
January 2009 – July 2009 (temporary)
Provided hardware and software support at the school and department/levels throughout the school system through a depot maintenance system and on-site visits.
Installed and maintained specific hardware/software purchased by the school system.
Maintained Dell Optiplex Gx 240, 260, 270, 280, 520, 745 and 755 computers at sixty labs throughout the Jefferson County School System.
Provided information to the Technology Coordinator on various hardware and software needs within the Jefferson County School System.
Performed other tasks and duties as assigned.
Education:
ITT Technical Institute – Bessemer, AL
Associate Degree in Information Technology in Computer Networking Systems (August 2009)
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