Customer Service Front Desk

LAS VEGAS, US, ***** * ***************@*******.***

MELINA MONTOYA

PROFESSIONAL SUMMARY

Enthusiastic sales and customer service professional driven to succeed with a stellar record of Reliable attendance and quality

work. Innovative in leveraging extensive knowledge of products & upselling. Seeking long-term position in a fast paced, high

volume environment where my experience in Sstar customer service and multi-tasking will show the most effective.

EMPLOYMENT HISTORY

SERVER Jan 2025 - Present

Zuna Club & Restaurant 3015 E Freemont St

* Served food and beverages promptly with focused attention to customer needs.

* Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

* Worked with POS system to place orders, manage bills, and handle complimentary items.

* Cultivated warm relationships with regular customers.

FRONT DESK Jun 2023 - Jun 2025

Jardin Dispensary 2900E Desert Inn

* Greeting and checking in visitors and clients at the front desk to ensure a smooth and efficient entry process.

* Modeling a positive and professional attitude for other staff members and promoting a culture of exceptional customer

service at Jardin front desk dispensary.

* Participating in photo shoots and promotional events as a model to showcase Jardin's products and brands.

FRONT DESK AGENT Mar 2023 - Jun 2023

MGM Grand 3799S Las Vegas Blud

* Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

* Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all

guests.

* Resolved guest issues promptly, resulting in positive feedback and return visits.

BOTTLE SERVICE/SERVER Nov 2022 - Mar 2023

La Jolla nightclub 2245 E Flamingo Rd

* Enhanced customer satisfaction by attentively taking orders and promptly serving drinks.

+ Assisted management in planning and executing private parties or VIP events for enhanced guest experiences.

* Managed high-volume nights efficiently, multitasking between seating guests, serving drinks, and processing payments.

HOSTESS May 2022 - Nov 2022

Lindo Michocan 2655 E Desert Inn

* Took orders and delivered food and beverages.

* Provided excellent customer service.

+ Answered customer questions about hours, seating, and menu information.

* Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and

updating reservation logs simultaneously.

EDUCATION

HIGH SCHOOL DIPLOMA May 2019

Valley High School Las Vegas

SKILLS

Bilingual, Cash Handling, Customer Service, Guest Relations, Food Safety, POS Systems, Multitasking, Hospitality,

Event Planning, Reservation Management.

Contact this candidate