Project Manager Customer Service
Resume:
Vivian Pham
Sunnyvale, CA *****
*********@*****.***
Interested in new job opportunities mainly aiming to learn and have experience of being a project manager.
Hardworking team-player with expertise completing various clerical tasks and offering staff support. Offering keen attention to detail and strong decision-making skills to manage multiple and concurrent tasks.
Self-motivated work ethic to person effectively in dependent and team collaborations Work Experience
Registered Dental Assistant
iSmile Dental - Sunnyvale, CA
November 2022 to Present
Assist with cleanings, taking x-rays, coronal polishing. Assist during procedures, fillings, crown prep, crown/retainer/denture deliveries, root canals, extractions, and sealants. Entering in lab cases, checking lab cases, and steri. Can manage up to fifteen Dental assistants at once, good with multitasking and time management. Can help out multiple doctors at once. Administrative Assistant
Flextronics - Milpitas, CA
July 2022 to Present
· Executed record filing system to improve document organization and management.
· Restocked supplies and submitted purchase orders to maintain stock levels.
· Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
· Monitored office calendars to plan meetings, activities, and work events.
· Generated reports and typed letters in Word and prepared PowerPoint presentations.
· Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
· Updating inventory and updating chemical consumption reports for production.
· Designed and write articles for our company’s campus monthly newsletters. Delivery Specialist
Eaze - San Jose, CA
October 2020 to June 2022
· Delivered prescriptions to customers efficiently, and with positive customer service.
· Provided friendly customer service while making deliveries in timely fashion.
· Tracked time-sensitive packages and assured accurate delivery of packages.
· Solving technological difficulties with customer's payment processing if needed.
· Assured accurate delivery upon scheduled delivery dates. Special Needs Caregiver
ComForCare - San Jose, CA
September 2019 to October 2020
· Communicated well both verbally and in writing with clients, guardians and medical professionals.
· Helped with home management tasks, meal preparation, grocery shopping and routine cleaning. Prepared meals and snacks and fed clients.
· Evaluated client progress toward established annual and quarterly goals.
· Kept clients engaged in social networks and communities for personal health and growth.
· Facilitated interactions with clients through communication aids.
· Arranged transportation and accompanied patients to doctors' offices and errands.
· Assisted younger clients with Zoom learning and supervised schoolwork and homework completion.
· Assisted senior patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
· Built and maintained connections among clients and family members to facilitate a trusting caregiver relationship.
· Assisted with daily living activities, running errands and household chores. Bakery Team Member
Bagel Guys Bakery - San Jose, CA
May 2017 to May 2019
· Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
· Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
· Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
· Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
· Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
· Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
· Offered each customer top-notch, personal service to boost sales and customer satisfaction.
· Balanced and organized cash register by handling cash, counting change and storing coupons.
· Built customer loyalty and retention by delivering excellent shopping experiences.
· Helped cook in the back grill making customer's customized breakfast sandwiches when needed.
· Assisted food preppers in the back room during slow hours. Education
Bachelor's degree in Administration and Management Aspen University - Denver, CO
June 2019 to October 2020
Bachelors in Business Administration and Management San Jose State University - San Jose, CA
August 2018 to May 2019
Associate's degree in Business Administration and Management De Anza College - Cupertino, CA
August 2014 to May 2018
High School Diploma in General Education
Saint Lawrence Academy - Santa Clara, CA
August 2010 to May 2014
Skills
• Spreadsheet management
• Documentation and reporting
• Relationship building
• Critical thinking and problem solving
• Social media knowledge
• Administrative support to management team
• Project planning
• Office management
• Organization
• Scheduling
• Conference meeting arrangements
• Team bonding
• Quality assurance to teams
• Project Management
• Writing and updating reports
• Employee timesheet records
• Time management
• Digital imagery
• Creative writing
• Purchase and tracking inventory to be used by production lines
• Dentrix
• Dental office experience
• HIPAA
• Chairside assisting
• Laboratory experience
Languages
• Vietnamese - Fluent
Certifications and Licenses
Driver's License
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