Customer Service Coordinator
Resume:
Stephanie Hazelwood
Christiana, TN *****
**************@*****.***
Professional Summary
Resourceful Patient Service Coordinator with 5+ years of experience in healthcare customer service, adept at managing high volumes of inquiries and resolving complex issues. Proven track record of enhancing operational efficiency through process improvements and collaboration with cross-functional teams. Previously served as a Preschool Lead Teacher for 12+ years, developing engaging curricula and fostering positive relationships with parents and students. Skilled in maintaining confidentiality and adhering to privacy policies.
Work Experience
Patient Service Coordinator
Special Kids Therapy and Nursing Center-Murfreesboro, TN January 2018 to Present
• Managed a high volume of incoming customer inquiries via phone, email, and chat
• Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
• Maintained accurate records of all customer interactions in the CRM system
• Collaborated with cross-functional teams to resolve complex customer problems
• Identified opportunities for process improvement to enhance overall efficiency of the customer service department
• Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload
• Investigated and resolved any discrepancies or issues related to the schedule (e.g., missed shifts, overlapping shifts)
• Liaised with external vendors/contractors regarding their availability for project-based assignments or service contracts
• Collaborated with cross-functional teams (e.g., operations, customer service) to align scheduling efforts with business objectives/goals
• Piloted flexible work schedules and shift swapping programs to enhance employee work-life balance and satisfaction
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
Preschool Lead Teacher
Tots Landing Learning Center-Murfreesboro, TN
August 2005 to January 2018
• Developed and implemented age-appropriate curriculum for preschool students, incorporating hands- on activities and interactive learning experiences
• Established positive relationships with parents through regular communication, parent-teacher conferences, and progress reports
• Created individualized lesson plans based on the needs and interests of each child, fostering their cognitive, social, emotional, and physical development
• Implemented behavior management strategies to promote positive classroom behavior and create a safe learning environment
• Conducted regular assessments to track student progress and identify areas for improvement or additional support
• Utilized various teaching methods including storytelling, arts & crafts, music & movement to engage students in active learning
• Ensured compliance with state licensing regulations regarding health & safety standards in the classroom environment
Education
High school diploma or GED
Glencliff Comp High School-Nashville, TN
August 1989 to June 1993
Skills
• Medical office experience
• Computer skills
• Customer service
• Organizational skills
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