Customer Service High School

Britney McCoy

Education

Lancaster High School, High School Diploma – Lancaster, TX

Experience

CCS Medical, Patient Support

January 2022 – February 2025

Built strong rapport with patients to ensure comfort and understanding

Assisted patients with diabetic supply orders and shipment tracking

Entered and updated patient information in the patient portal

Verified supply demand and processed reorders accurately

Responded to all inquiries with professionalism and empathy

Maximus (2020 Census Contract), Customer Service Representative

January 2020 – December 2020

Answered high-volume incoming calls regarding the 2020 Census

Provided accurate information and read scripts verbatim to callers

Assisted callers with completing census forms and understanding questions

Maintained a high level of accuracy and professionalism

Handled sensitive information while maintaining confidentiality

Target, Store Associate

November 2018 – January 2020

Delivered excellent customer service both in-store and curbside

Picked and packed online orders for timely delivery

Maintained store cleanliness and restocked merchandise

Assisted customers with locating products and answering questions

Supported daily store operations and teamwork efforts

Real Time Resolutions, Collector

December 2017 – November 2018

Collected past-due mortgage payments from customers

Handled inbound and outbound calls to set up payment arrangements

Updated account information and documented customer interactions

Assisted customers with financial hardships and provided options

Maintained compliance with all regulatory guidelines

Professional Alternatives, Collector

December 2016 – September 2017

Collected personal and installment loan payments from clients

Placed and received high-volume calls daily

Negotiated payment plans and resolved customer issues

Documented all interactions in company database

Followed call scripts and adhered to FDCPA guidelines

Genpact, Customer Service Representative

February 2015 – November 2016

Monitored social media for inappropriate or harmful content

Removed flagged content and escalated issues when necessary

Reported critical items to authorities as needed

Supported community guidelines and improved platform safety

Maintained high accuracy and attention to detail

UnitedHealthcare, Customer Service Rep / Collector

May 2010 – January 2015

Collected Medicare payments and provided billing support

Assisted members in locating doctors and setting appointments

Guided Medicare members through annual plan enrollment

Responded to inquiries regarding benefits and coverage

Ensured HIPAA compliance while handling personal health information

Skills

Patient support and education (diabetic supplies)

Customer service and call center expertise

Payment collection and negotiation

Accurate data entry and recordkeeping

Problem solving and de-escalation

Team collaboration and communication

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