Front Office Patient Care

**** ******* *******, *** ****, BEDFORD, UNITED STATES, 76021 •

*********************@*****.*** • 469-***-****

CHIMERE DEGRATE

Medical Front Office/ Secretary

PROFESSIONAL SUMMARY

Medical Front Office/Secretary with over 15 years of extensive expertise in healthcare administration, adept at utilizing EPIC and Meditech systems to enhance patient services and streamline medical records management. Demonstrates a strong proficiency in medical coding and insurance verification, ensuring efficient clinical support and patient care. Passionate about driving innovative solutions in the healthcare sector, committed to fostering a collaborative environment for improved patient outcomes.

EMPLOYMENT HISTORY

PATIENT SERVICE SPECIALIST/CSR RETENTION HYBRID POSITION Mar 2025 - Present Medix Infusions Addison, TX

OR SECRETARY/SCHEDULER Jan 2024 - Mar 2025

Texas Children’s Pediatrics Hospital Austin, TX

Manage infusion flow systems ensuring accurate insurance submissions and approvals. Conduct outbound calls and document requests to enhance patient retention. Collaborate with teams to review and upload medical records for insurance processing. Analyze spreadsheets to identify missing patient data, ensuring referral completion. Facilitate retention efforts through effective communication and problem-solving. Maintained accurate patient records by diligently updating spreadsheets, resulting in timely referrals and reduced processing delays.

Analyzed patient data to identify gaps in referrals, implementing solutions that significantly improved the referral completion rate.

Utilized strong interpersonal skills to build rapport with patients, fostering a supportive environment that encouraged open dialogue about their care.

Streamlined insurance submission processes, enhancing accuracy and significantly reducing approval times, leading to improved patient satisfaction.

Developed a patient follow-up protocol, increasing retention rates and ensuring continuity of care through proactive communication strategies.

Analyzed patient data trends to identify referral gaps, implementing targeted outreach that resulted in noticeable improvements in referral completion.

Utilized EPIC system for efficient scheduling and record management. Coordinated emergency surgeries, ensuring timely resource allocation. Managed communication channels, enhancing team responsiveness. Verified insurance details, streamlining patient admission processes. Facilitated OR room readiness, maintaining high cleanliness standards. Managed scheduling for emergency surgeries, ensuring timely coordination and smooth operations to minimize patient wait times.

Streamlined patient record requests through EPIC, enhancing data retrieval efficiency and supporting timely surgical preparations.

Coordinated with surgical teams to confirm on-call schedules, fostering effective communication and ensuring readiness for urgent procedures.

Executed price auditing processes, identifying discrepancies and contributing to accurate billing practices, which strengthened financial integrity.

Provided exceptional phone support and assistance, maintaining a welcoming environment for patients and staff alike. Coordinated emergency surgeries, ensuring timely resource allocation and reducing patient wait times significantly. FRONT OFFICE SPECIALIST/MA IN TRAINING/ FLOATER BETWEEN 20 CLINICS

Feb 2022 - Jan 2024

Texas Children’s Pediatrics Clinic Austin, TX

FRONT OFFICE SPECIALIST/MA IN TRAINING/ FLOATER Aug 2021 - Feb 2022 Little Spurs Pediatric Urgent Care Grand Prairie, TX NICU-CLINICAL SUPPORT TECH/HUC COORDINATOR Oct 2018 - Jun 2022 Children’s Medical Center of Dallas Dallas, TX

Manage EPIC system efficiently, enhancing patient data accuracy and clinic operations. Coordinate multi-clinic appointments, improving patient access and satisfaction. Handle payments and debts, ensuring financial accuracy across 20 clinics. Perform EKGs and labs, contributing to comprehensive patient care. Facilitate vaccinations and specimen collection, supporting public health initiatives. Facilitated appointment scheduling across 20 clinics, enhancing patient flow and ensuring timely access to care. Streamlined patient check-in process using EPIC, significantly reducing wait times and improving overall patient satisfaction. Provided compassionate assistance to patients, fostering a welcoming environment that encouraged open communication. Executed accurate vitals and specimen collection, maintaining high standards of care and supporting effective diagnosis. Monitored lab results and coordinated follow-ups, ensuring timely interventions and improving patient health outcomes. Monitored lab results and coordinated follow-ups, ensuring timely interventions that enhanced patient health outcomes across multiple clinics.

Managed patient check-ins, enhancing efficiency and patient satisfaction. Facilitated communication by handling phone inquiries, improving response times. Collected payments and managed debts, ensuring accurate financial records. Prepared and maintained examination rooms, supporting clinical operations. Trained new hires, fostering a collaborative and knowledgeable team. Provided compassionate patient care while checking in/out patients, enhancing their experience and ensuring smooth operations.

Implemented efficient scheduling practices, leading to reduced wait times and improved patient satisfaction. Maintained accurate medical records through the Meditech system, ensuring compliance and facilitating seamless patient care.

Trained new hires on office procedures and patient interactions, fostering a knowledgeable team and enhancing service quality.

Conducted vital checks and lab tests, ensuring timely results that supported effective treatment decisions. Provided compassionate patient care during check-ins, enhancing overall patient experience and fostering a welcoming environment.

Coordinate NICU room setups, enhancing patient care efficiency. Assist in infant procedures, supporting clinical outcomes. Conduct audits, ensuring compliance and safety.

Perform vital checks and labs, aiding timely interventions. Orient families to NICU, fostering comfort and trust. Provided compassionate care by orienting families to the NICU, fostering trust and comfort during challenging times for patients and their loved ones.

Coordinated the setup of specialized equipment for new admissions, ensuring readiness and improving patient care efficiency.

Conducted regular audits of medical supplies and equipment, identifying expired items and ensuring compliance for optimal patient safety.

Executed routine vital sign checks and lab tests with precision, contributing to accurate patient assessments and timely interventions.

Assisted nurse practitioners in specialized infant procedures, enhancing team efficiency and supporting high-quality clinical outcomes.

Provided compassionate support to families in the NICU, enhancing their comfort during critical moments. SPECIAL EDUCATION- PPCD ASSISTANT Aug 2017 - Dec 2019 Donald T Shields School Glenn Heights, TX

SPECIAL EDUCATION- EDUCATIONAL/LIFE SKILLS AIDE Nov 2014 - Aug 2017 Desoto West Middle School Desoto, TX

NICU- CLINICAL SUPPORT TECH/HUC COORDINATOR Mar 2014 - Jun 2014 Children’s Medical Center of Dallas Dallas, TX

Supported classroom learning, enhancing student engagement and understanding. Facilitated personal care, ensuring student comfort and dignity. Assisted in daily routines, promoting independence and skill development. Facilitated individualized support for students, enhancing their learning experience and fostering a positive classroom environment.

Implemented tailored learning strategies, resulting in noticeable improvements in student engagement and academic performance.

Coordinated with teachers and therapists to develop and execute personalized education plans, ensuring comprehensive support for each child.

Maintained accurate records of student progress and behavioral observations, contributing to data-driven decisions for educational interventions.

Demonstrated a passion for nurturing student potential, creating a supportive and encouraging atmosphere in the classroom. Fostered an inclusive classroom environment, encouraging student participation and enhancing overall engagement. Support teachers and students with assignments, enhancing learning outcomes. Managed personal care and hygiene needs for students, ensuring comfort and dignity. Facilitated feeding and toileting, improving daily living skills. Assisted in behavior management, fostering a positive learning environment. Fostered a nurturing environment by assisting students with diverse needs, enhancing their learning experiences and promoting positive behavior.

Implemented individualized support strategies that improved student engagement and participation in classroom activities. Coordinated with teachers and staff to develop tailored educational plans, ensuring effective resource allocation and better student outcomes.

Maintained accurate records of student progress and behavior, contributing to data-driven decisions for tailored instructional methods.

Assessed student needs through observation and feedback, adapting support techniques to facilitate measurable improvements in learning.

Enhanced student engagement by implementing personalized support strategies, resulting in noticeable improvements in classroom participation.

Facilitated EPIC system use and room preparation for new NICU admissions. Supported nurse practitioners in procedures, enhancing infant care quality. Guided families in unit orientation, fostering a supportive environment. Conducted vital checks and lab work, ensuring accurate patient monitoring. Performed equipment audits, maintaining compliance and safety standards. Provided compassionate care to infants, ensuring comfort during procedures and fostering a positive environment for families.

Streamlined supply stocking processes, ensuring timely availability of medical resources and enhancing operational efficiency. Conducted regular audits of medical supplies and equipment, maintaining compliance and reducing the risk of expired items in critical care.

Implemented a systematic approach for tracking vital signs and lab results, improving accuracy and facilitating quicker medical responses.

Coordinated with nursing staff to support special procedures, enhancing team collaboration and patient care quality. Provided compassionate care to infants, ensuring comfort during procedures and fostering a positive environment for families.

POSTPARTUM UNIT- PATIENT CARE ASSISTANT/ UNIT CLERK Jun 2013 - Nov 2016 Baylor All Saints of Ft Worth Ft Worth, TX

TRAUMA SURGERY UNIT- PATIENT CARE ASSISTANT/UNIT CLERK Aug 2012 - Jun 2013 Baylor Medical Center of Dallas Dallas, TX

BONE MARROW TRANSPLANT– PATIENT CARE ASSISTANT Feb 2010 - Jun 2012 UTSW Dallas, TX

EDUCATION

MEDICAL ASSISTANT DIPLOMA

Sanford Brown College Dallas, TX

COMPUTER NETWORKING

Texas State Technical College Waco, TX

Facilitated EPIC system use for efficient patient care Prepared rooms for new mother and baby arrivals

Guided parents in infant care and hygiene practices Monitored vital signs and conducted infant glucose checks Ensured unit readiness by maintaining supply levels Provided compassionate support to new mothers, enhancing their confidence and comfort during the postpartum experience.

Streamlined inventory management for postpartum supplies, ensuring timely availability and reducing delays in patient care. Coordinated with nursing staff to monitor vital signs, facilitating prompt interventions and improving patient outcomes. Maintained accurate patient records in the EPIC system, ensuring comprehensive documentation and compliance with healthcare standards.

Assisted in feeding and hygiene routines, leading to noticeable gains in infant health and parent satisfaction. Provided compassionate care to new mothers, enhancing their confidence and comfort during the postpartum experience. Supported trauma unit with EPIC system and patient care tasks. Enhanced patient outcomes by efficiently managing ADLs and vitals. Trained new hires, ensuring smooth team integration and skill development. Maintained unit supplies, ensuring readiness for critical situations. Provided compassionate support to patients during rehabilitation, enhancing their recovery experience and fostering trust in care.

Managed patient vitals and lab results, ensuring timely updates to the care team, which led to improved response times in critical situations.

Streamlined charting processes using the EPIC system, resulting in more accurate patient records and decreased documentation errors.

Coordinated with nursing staff to assist with daily living activities, significantly improving patient satisfaction and quality of care.

Maintained supply inventory and ensured availability of essential items, contributing to uninterrupted patient care and operational efficiency.

Provided compassionate support to patients, enhancing their recovery experience and fostering trust in care. Monitor EPIC system, ensuring accurate vitals and lab data entry for improved patient care. Managed stock and pharmacy refills, enhancing supply efficiency and medication availability. Assisted with ADLs and appointment scheduling, improving patient satisfaction and care continuity. Assisted patients with daily living activities, fostering a compassionate environment that enhanced patient comfort and satisfaction.

Streamlined appointment scheduling, reducing wait times and improving patient flow, contributing to more efficient care delivery.

Monitored vital signs and lab results, ensuring timely interventions and enhancing patient safety through diligent data tracking.

Coordinated with multidisciplinary teams to implement care plans, strengthening communication and ensuring comprehensive patient support.

Maintained accurate records of chemotherapy precautions and stock levels, ensuring compliance with safety protocols and operational efficiency.

Provided compassionate support to patients during treatments, fostering a caring environment that significantly enhanced patient comfort.

HIGH SCHOOL DIPLOMA Jun 1999

University High Waco, TX

COURSES

CNA CERTIFICATION Mar 1999 - Jul 2024

University High

APR 2015 - APR 2025

Educational Aide Certification

SKILLS

EPIC (Expert), Meditech (Expert), Patient Care (Expert), Medical Records (Expert), Insurance Verification (Expert), Healthcare (Expert), Clinical Support (Expert), Medical Coding (Experienced), Patient Services (Expert), Healthcare Administration (Experienced).

REFERENCES

Heather VanSaten, Baylor Hospital (*******.*********@*********.***, 817-***-****); Attilah Ruffin, Desoto ISD (*******.******@*********.***, 214-***-****); Stacey Watson, Childrens Medical Center (******.******@*********.***, 469-***-****); Claudia Yanez-Garcia, Tx Childrens Clinic (********@**************.***, 713-***-****); Mandy Zwerschke, Tx Childrens Hospital (********@**************.***, 517-***-****); Gus De Avillez, Medix Infusion (***@*************.***, 214-***-****). LANGUAGES

English (Highly proficient).

HOBBIES

Drawing/Painting

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