Document Control Customer Support

Cheryl A. Tyler

**** ****** **** **** ******** City, TX –77459

Cell: 281-***-**** Home: 281-***-****

Email: *********@*******.***

A confident, well-organized team player with over 10 plus years in document control and customer support. Strengths include attention to detail, data analysis, and PC skills. Take the initiative to learn new skills and take ownership of new processes. I am recognized as a strong contributor who always strives to do things right the first time and knows when to take charge.

Education Certification for Records Management July 2014 Certification for Business Administration 2000 Certificate in Human Resource Management 1999 Houston Community College Houston, TX

Work Experience

Fleet Management Coordinator

OLIN Freeport, TX 2016 to 6/19/2024

Updated and maintained fleet tracking system. Maintained accurate record of vehicle inventory, drivers and insurance. Scheduled vehicle assignments. Coordinated vehicle deliveries, transfers, or pick-ups between different locations. Informed drivers and communicated safety and maintenance policy. Ensured compliance with regulatory requirements related to vehicle registration, licensing, and insurance. Coordinated lease management. Planned and coordinated vehicle assignments based on demand and availability. Supported insurance administration, including acting as liaison between insurance companies and employees. Reports incident/accident and/or damages. Processed and tracked and reported fleet expenses. Generated reports on fleet utilization, maintenance costs, and other key performance metrics as appropriate. Responsible for the local fleet market that exceeds 215 units.

Document Management Technician Bechtel Corporation Houston, TX 2006 – 2014 Performed document control activities for the project team including documentation receipt, registration, distribution and transmittal back to contractor/vendor. Ensured assigned contractor and supplier documentation deliverables meet contract requirements and perform quality checks for compliance. Quality checks included, correct document number, revision, title, etc. as per document control governing specifications. Ensured timely and efficient turnaround of comment response sheets to contractors. Check to ensure the Master Document Register, Supplier Master Document Register and Document Distribution Matrix requirements are being implemented. Communicate effectively with internal and external clients. Responsible for assigning/verifying technical document numbers for the project as per project specifications. Generated reports, including the formatting and packaging of results. Provide guidance and training team members on system and procedures. Responsible for organizing, filing and archiving of project technical documentation; hard copy files and electronic files in Project Electronic Document Management System (EDMS).

Skills

Microsoft Office: Word, Excel, Outlook SharePoint Aconex LiveLink Documentum FileNet Info Works SAP Adobe Acrobat Professional Team Collaboration Strong Customer Service Correspondence Proof Reading Record maintenance Event coordination Confidentiality Supplies Management Accounts Payable Analytical Critical Thinker Detail-Oriented Accuracy Good Judgment