Customer Service Project Management

Francis Okite

Experienced and professional hotelier

+254*********

************@*****.***

Nairobi

SKILLS

Project management

Leadership

Cost Management

Problem solving

Organizational skills

Mentorship

Teamwork

EDUCATION

2012-2015

Ayiecho Nyatao High School

REFEREES

1. Michael Mdonge

Big Square

Shop Manager

*************@*****.***

+254********.

2. Lewis Oyemba

Big Square

Head Barista

+254***-******

3. Edith Njoki

Big Square

Kitchen Head

***********@*****.***

+254*********

4. Salome Mumbi

Mambo Italia

+254********

SUMMERY

Experienced and dedicated professional with a

robust background in Food & Beverage

Management, Customer Service, and Sales and

Marketing. Proven track record of optimizing

operations, enhancing guest experiences, and

driving revenue growth in fast-paced hospitality

environments.

CAREER PROFILE

Customer Service Attendant

Asmara Restaurant

9th November 2024 – Date

• Inform customers about the day’s specials

• Offer menu recommendations upon request

• Up-sell additional products when appropriate

• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.

Customer Service Attendant

Mambo Italia

1st March 2023 -1st March 2024

• Greet and escort customers to their tables

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses

• Inform customers about the day’s specials

• Offer menu recommendations upon request

Pos Attendant

Big Square

Feb 2021 – Feb 2022

• Ringing up sales

• Bagging items

• Requesting price checks

• Honouring coupons

• Collecting payment

• Giving appropriate change

• Counting the contents of the cash register drawer at the end of each shift

• Maintaining receipts, records, and withdrawals

Customer Service Attendant

Big Square

Jan 2020 – Jan 2021

• Communicate order details to the Kitchen Staff

• Serve food and drink orders

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Arrange table settings and maintain a tidy dining area

• Deliver checks and collect bill payments

Pizza cook and Kitchen Team member

Big Square

July 2018 – Dec 2020

• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

• Inspected equipment such as refrigerators and warming lamps every two days to check compliance with safe operating levels.

Contact this candidate