Francis Okite
Experienced and professional hotelier
************@*****.***
Nairobi
SKILLS
Project management
Leadership
Cost Management
Problem solving
Organizational skills
Mentorship
Teamwork
EDUCATION
2012-2015
Ayiecho Nyatao High School
REFEREES
1. Michael Mdonge
Big Square
Shop Manager
*************@*****.***
2. Lewis Oyemba
Big Square
Head Barista
3. Edith Njoki
Big Square
Kitchen Head
***********@*****.***
4. Salome Mumbi
Mambo Italia
SUMMERY
Experienced and dedicated professional with a
robust background in Food & Beverage
Management, Customer Service, and Sales and
Marketing. Proven track record of optimizing
operations, enhancing guest experiences, and
driving revenue growth in fast-paced hospitality
environments.
CAREER PROFILE
Customer Service Attendant
Asmara Restaurant
9th November 2024 – Date
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
Customer Service Attendant
Mambo Italia
1st March 2023 -1st March 2024
• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
Pos Attendant
Big Square
Feb 2021 – Feb 2022
• Ringing up sales
• Bagging items
• Requesting price checks
• Honouring coupons
• Collecting payment
• Giving appropriate change
• Counting the contents of the cash register drawer at the end of each shift
• Maintaining receipts, records, and withdrawals
Customer Service Attendant
Big Square
Jan 2020 – Jan 2021
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
Pizza cook and Kitchen Team member
Big Square
July 2018 – Dec 2020
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Inspected equipment such as refrigerators and warming lamps every two days to check compliance with safe operating levels.