Customer Success Manager

RODNEY OSIRIS ELIACIN

**********@*****.*** 508-***-****

University of Massachusetts Boston Boston, MA

— EXPERIENCES —

Behrmann Motors - Account Executive June 2020 – Present

● Coordinated across departments to resolve discrepancies in post-sales issues, strengthening trust with external partners and institutional clients.

● Maintained client records, adjusted promotional pricing, and tracked performance data using Salesforce, contributing to more efficient and transparent internal reporting.

● Collaborated with design and campaign teams to support art events and public showcases, coordinating logistics and community outreach.

● Provided regular updates to leadership teams and documented key client feedback, improving responsiveness and strategic alignment.

● Supported market research and trend analysis to guide outreach strategies and inform stakeholder communication approaches.

● Translated customer facing insights into systems updates, partnering with internal teams to inform technology improvements and campaign tools.

● Identified bottlenecks in client workflow and collaborated with cross functional teams to streamline tasks, driving 30% improvement in response time .

● Designed and managed digital outreach campaigns in coordination with business development and marketing teams, contributing to a 30% increase in inbound engagement

● Worked closely with marketing and operations to pilot automated outreach flows, supporting boraded AI driven initiatives to reduce manual touchpoints.

S&G - Customer Success Manager Jan 2019 – August 2020

● Led day-to-day account coordination with vendors, clients, and finance teams, helping resolve high-volume customer claims and post-audit reviews.

● Partnered with operations to oversee inventory, vendor coordination, and order fulfillment, reducing supply chain.

● Conducted early adoption efforts of automation tools, helping internal teams embrace new digital processes.

● Assistem with CRM enhancements by communicating client facing pain points to engineering teams resulting in improved systems usability.

● Coordinated feedback loops between clients and internal departments, leading to process optimization that reduced escalations by 15%.

● Supported local outreach events and in-store promotions to enhance client engagement and expand the customer base.

● Worked across departments to implement CRM tools that improved customer data quality and reduced invoice issues by 10%.

Boch Honda - Sales Executive Bcc. May 2015 – December 2018

● Exceeded sales targets by 20% and generated over $500,000 in sales during the first year through consistent, client-centered service.

● Organized customer-facing events, maintained promotional schedules, and helped design incentive programs to boost showroom traffic.

● Provided thorough documentation of customer interactions, contract terms, and promotional offers to ensure legal and operational clarity.

● Delivered follow-up communications and client check-ins, creating long-term trust and repeat business.

● Built strong communication skills by presenting detailed information clearly and helping customers navigate complex purchase decisions.

● Assisted in training new sales team members on product knowledge, sales strategies, and CRM usage, improving team efficiency and overall sales conversion rates. Suggested process changes based on frontline experience, influencing updates to pricing and inventory visibility systems..

● Maintained up-to-date knowledge of regulatory changes and product updates, supporting ethical and informed sales practices.

— SKILLS —

Professional: Google Analytics Certified, Consultative Sales, Account Management, Digital Marketing Strategies, Salesforce /CRM proficiency, B2B Sales,Relationship Planning, Strategic Planning,Lead Tracking, Financial Services, Business Funding, Merchant Services

,Negotiation and closing,Territory Manager, Automotive industry Knowledge, Travel Flexibility/regional focus, Cold Calling, Clear, AI & Automation,Professional Writing,Event Planning & Logistics,Research & Analytical Thinking, Data Analysis, Campaign Reporting, Educational Tech Familiarity, Project Coordination & Operational Support,Stakeholder Engagement & Public Outreach.

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