Business Analyst Process
Resume:
TAPASRI CHAKRABORTY
US Citizen, Public Trust,
CBAP, CTFL, CSM, AI for BA,
*********@*****.***
Adept Sr Business Analyst with a proven track record at the organization specializing in business process improvement and stakeholder management. Excelled in deploying Agile methodologies and business intelligence tools to enhance operational efficiency and stakeholder satisfaction. Demonstrated exceptional problem-solving abilities and team collaboration, leading to significant project successes. Proven track record in leading enterprise data initiatives and translating technical data into actionable business insights through robust stakeholder collaboration and documentation. Experience with federal financial management including financial regulations, standards and systems.
Highly skilled in business analysis with strong focus on driving strategic initiatives and optimizing business processes. Over years of experience in gathering and analyzing data, creating detailed business requirements, and implementing effective solutions that improve operational efficiency. Demonstrated expertise in stakeholder management, project management, and process re-engineering, consistently delivering results on time and with minimal errors. Known for being methodical and results-driven, ensuring each project is completed with precision and order.
OCT '23 - PRESENT
Sr Business Analyst/PTL Metric5
1175 Peachtree St NE, Atlanta, GA 30361
•Develop business process and business rules and process related problems by creating work flow and system design specifics.
•Collaborate with Product Owner, Project Manager, Program Manager, Customer and developers to identify and clarify scope of problems or issues in terms of business and system requirements and processes.
•Elicit requirements and document required capabilities and product features, document and prioritize product roadmap backlog, document user stories, support design, testing and go-live processes.
•Communicate business requirements for reports and applications development. Designed and maintained interactive dashboards and reports in Tableau enabling Stakeholders to track KPIs and make data-driven decisions.
•Facilitate collaboration within and across business units and across IT functions.
•Ensure technology and service delivery roadmap support the solution strategy and are sustainable to meet the needs of solutions being delivered in that product and work in an agile environment with a team and independently as required.
•Partner with technical and business teams to identify and track key data metrics across the system. Translate complex technical specifications in business-readable dashboards, documents and training materials.
•Lead grooming sessions, planning and prioritizing the backlogs according to the workflow, plan and execute testing efforts and review all the UAT user stories. Also led coordination efforts to standardize update schedules, data source mapping and reporting workflows in support on MVP initiatives
•Work as technical writer for documentation, getting approvals and record all the deployment and release documentation following the correct path in confluence.
•Track and documented security control implementations for systems in compliance with organization and regulatory standards.
•Interpreted and translated security requirements into actionable tasks, collaborating with engineering teams to ensure timely and accurately implementation.
•Collaborate with QA teams to define and review test plans, ensuring functionality met stakeholder expectations and identifying system deficiencies for remediation and IT teams to develop technical solutions that meet customer needs while adhering to established standards.
•Work with Agile project teams to identify and document the business requirements as user stories (in Jira) and conduct testing, such as functional and regression testing
•Interface regularly with customers throughout the project lifecycle providing status updates as needed.
•Developed comprehensive cost estimates, including conceptual design estimates based on less than 15% complete designs, to establish upper project funding limits and support strategic planning.
•Produce monthly reports on system performance metrics for senior management review.
•Led end -to-end documentation of business requirements including BDRs, FRDs, use cases, design specifications, and functional prototypes.
•Use UML and flowcharting to map workflows and clarify requirements for developers and stakeholder expectations and identifying system deficiencies for remediation and training.
•Conduct impact analysis and assessed change requests, tracking enhancement and defect statuses through JIRA and Confluence.
JAN '23 - OCT '23
Sr Business Analyst OST Inc
2010 Corporate Ridge #1000, McLean, VA 22102
•Conducted estimate analyses, prepared Change Order Estimates, maintained specialty estimating systems, and delivered data-driven recommendations to management based on trend analysis and database evaluation.
•Worked on asset management initiatives focused on optimizing and reliability through APM strategies.
•Supported enterprise reporting initiatives by gathering and documenting data source definitions, metric schedules and report standardization practices.
•Facilitated stakeholder alignment sessions to consolidate reporting KPIs and ensure consistency across monitoring dashboards.
•Supported the configuration and enhancement of Maximo Asset Suite and client-specific APM tools, ensuring alignment with operational needs and regulatory requirements in asset-intensive environments,
•Led requirements gathering, definition and coordinated with development work-streams around content management integration.
•Gathered feedback from users regarding existing systems functionality and provided recommendations for enhancements.
•Collaborated with stakeholders to develop and pilot new end-to-end publishing workflows and processes including for new products and research outputs, in line with quarterly objectives.
•Analyzed existing systems and processes, identifying areas for improvement.
•Worked with Product Management, Technical Leadership, and mission stakeholders to establish and monitor baseline key performance indicators (KPI)/metrics.
•Provided data analysis expertise to measure and report on progress towards objectives and key results, including both development/delivery metrics and business process outcomes.
•Participated in scrum, sprint planning, story refinement and backlog refinement sessions.
•Documented specifications for business intelligence or information technology reports and dashboards and for training purpose.
•Collaborated with cross-functional teams to assess the feasibility of, and develop requirements for, system enhancements and improved business processes.
•Supported asset-intensive environments by aligning APM tools and Maximo Suite with strategic operational and compliance needs.
•Planned and recommended system modifications to improve business outcomes and monitored enhancements using Agile metrics and KPIs.
•Facilitated structured interviews with architects and SMEs to capture and document system specifications and technical feasibility.
•Performed quality control procedures to assure configurations and data quality meet acceptance criteria
OCT '21 - DEC '22
Business Data Analyst Hartford Steam Boiler
1 State St, Hartford, CT 06103
•Managed projects and serve as a primary liaison between client and multiple internal groups to clarify goals and meets standards and deadlines.
•Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
•Facilitated iteration planning, backlog grooming, feature prioritization, retrospectives and product showcases.
•Extensive experience in developing Business and Functional requirements document (high level and detailed).
•Worked with Agile teams (in scaled Agile Framework) responsible for defining and prioritizing team backlogs.
•Proficiently worked in authorizing Business Requirements Document (BRD), deriving Functional Requirements Document (FRD) and detailing into System Requirements Specifications (SRS) Documents.
•Reviewed documents to guarantee quality, consistency and adherence to criteria.
•Analyzed costs, pricing, variable contributions, sales results and company's actual performance compared to business plans.
•Utilized internal and external feedback to document business requirements.
•Built backlogs to dev team in Claim, Coverage, Pricing and maintenance form development, product updates and sales application requirements, technical enhancements, redesign.
•Worked with D 365, Appian, Azure DevOps, MS SQL, Excel, Adonis, SharePoint,
•Developed and maintained multiple databases to ensure accuracy of data reports.
•Designed automated processes for loading and transforming large volumes of structured or unstructured data into a centralized repository.
•Prepared detailed documentation of system changes or enhancements for use by other members of the team. Authored system requirement documents and supported testing phases through creation of test cases and regression scenarios.
•Created and managed detailed project documentation across multiple product streams ensuring traceability of user stories to requirements and test results.
•Utilized Microsoft Office tools and SQL queries for data analysis, report building, and executive dashboard support.
OCT '18 - JAN '21
Product Owner VDH
109 Governor Street, Richmond, VA 23219.
•Implemented Agile methodology best practices including Scrum ceremonies and Kanban boards.
•Maintained a backlog of feature requests prioritized based on customer feedback and business objectives.
•Led cross-functional Agile teams to deliver complex enterprise initiatives by owning the product roadmap, managing a groomed backlog and ensuring alignment with customer value.
•Managed stakeholder relationships by providing regular updates on project progress and addressing any issues promptly.
Collaborated with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
Defined the vision for the team's product and maintaining a cohesive vision throughout the process
•Engaged with customers and other subject matter experts to understand workflows and requirements.
•Collaborated with engineering and product colleagues to align on future product enhancements and form roadmaps.
•Worked with technical and non-technical teams, ensuring that the product evolves to meet the needs of its users while incorporating cutting edge technologies. Created a product road map based on this vision.
•Gathered and prioritized product requirements, translating them into actionable user stories and product backlog items.
•Established product release plans and set expectations for delivery of new capabilities.
•Managed the product backlog and prioritizing the tasks based on changing requirements
•Oversaw all stages of product creation, including design and development.
•Monitored and evaluated product progress at each stage of the process.
•Worked with the product team and end-users to deliver updates and status reports. Led meetings
•Participating in Scrum meetings and product sprints and share details of product development in a technical prospective.
FEB '15 - OCT '18
Accountant Eastern Automotive Group
22705 Commerce Center Ct, Sterling, VA 20166
•Maintained detailed records of all financial transactions including journal entries and account reconciliations.
•Managed accounts payable and receivable functions, ensuring timely payments of invoices.
•Calculated and documented payroll data for processing.
•Performed reconciliations between bank accounts and internal ledgers.
•Developed monthly, quarterly, and annual financial reports for management review.
•Generated periodic reports such as balance sheets, income statements, cash flow statements.
•Developed monthly closing procedures to ensure timely completion of month-end close activities.
•Prepared and analyzed financial statements, budgets, and other reports to assess accuracy and compliance with applicable laws and regulations.
•Maintained AP & AR subledgers,
•Implemented new accounting systems that improved efficiency while maintaining accuracy of data.
•Identified areas where cost savings could be achieved through process improvements or technology upgrades.
•Created and prepared adjusting journal entries.
•Developed, implemented, modified, and document recordkeeping and accounting systems, making use of current computer technology.
MAY '12 - JUL '15
Finance Assistant Allstate Insurance
3100 Sanders Road, Northbrook, IL 60062
•Evaluated and improved accuracy and completeness of daily reports of financial records to boost regulatory compliance. Assist with documentation and maintain department procedures with continuous process improvement.
•Partnered with underwriting and compliance teams to enhance workflow automation, improve policy insurance accuracy and streamline regulatory in P&C insurance systems.
•Used judgment to select proper accounting treatment of new issues, create journal entries to record to the General ledger which includes accounts payable and account receivable, cash flow statement in payroll and Balance sheet reconciliation.
•Supported digital transformation initiatives in Property and casualty insurance by translating underwriting policy, and claims requirements into scalable features.
•Quickly ramped up domain knowledge in specialty lines insurance, facilitating seamless communication between business users and technical teams to deliver value-driven solutions.
•Extensive hands-on experience and GAAP knowledge in general ledger, fixed assets, and account payable.
Modified comprehensive financial reporting package to reflect growing organizational complexity. Created and maintained a complex spreadsheet of inventory data.
Assisted co-workers as assigned with the correct procedures, recognizing error and solving those quickly while remitting and wiring.
•Day to day update of accounts & maintenance of invoices,
•Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets, customer deposits, prepaid labor, inventory and pending sales ac.
•Prepared documents, reports and presentations for executives and board members using advanced software proficiency. Prepare monthly commissions report for corporate sales team members.
•Processed journal entries, performed accounting corrections to ensure accurate correction.
•Sent and paid remits through wires and checks on time to the vendors.
•Strengthened financial management processes to bring errors to near-zero in reporting, ancillary products administration, and general bookkeeping.
•Reviewed accounting structures and procedures on a regular basis to identify areas in need of improvement.
•Improved efficiency of operations, including data collection, analysis, and modeling, to enhance practices and increase customer retention.
•Maintained up-to-date knowledge on permits, certificates, and documents mandatory for government departments.
•Drove client satisfaction by identifying maximum adjustments, deductions, and credits.
•Managed the entire accounting cycle including gathering information, preparing documents, finalizing reports, and closing books.
•Set up and improve accounting systems and processes to meet business needs and maximize effectiveness of operations.
Bachelor of Science (B.S.) in Statistics
MBB Collage, Agartala, Tripura, India
Master of Science (M.S.) in Statistics
University of Burdwan, Burdwan, WB, India
Tools & Technical Skills
Microsoft Office Suite, Visio, SQL, XML, Confluence, JIRA, Tableau, UML, Flowcharting tools, Maximo, Appian, Azure DevOps, SharePoint.
Certifications
CBAP, Certified Scrum Master (CSM), ISTQB/CTFL, AI for Business Analysts.
Contact this candidate