Customer Service Ramp Agent
Resume:
Kamoria Harris
Houston, TX *****
**************@*****.***
Work Experience
Ramp Agent
PrimeFlight Aviation-Humble, TX
December 2024 to April 2025
Loading and Unloading:
Ramp Agents handle the physical loading and unloading of baggage, cargo, and mail onto and off aircraft, ensuring accuracy and adhering to load plans.
Ground Support Equipment Operation:
They operate various pieces of ground support equipment, such as pushbacks, belt loaders, and baggage carts, to facilitate aircraft servicing.
Aircraft Marshalling:
Ramp Agents guide aircraft to and from designated gates, ensuring safe movement on the ramp. Safety and Security:
They are responsible for maintaining a safe and secure work environment, adhering to safety regulations, and reporting any hazards or incidents.
Equipment Maintenance:
They perform routine checks on equipment and report any issues to ensure proper functionality. Communication and Teamwork:
Effective communication with other team members, flight crews, and ground personnel is essential for smooth operations.
Customer Service:
While primarily focused on operational tasks, Ramp Agents contribute to a positive customer experience by providing friendly and efficient service.
Essential Skills and Qualifications:
Physical Stamina:
The job requires repetitive lifting, pushing, and pulling of heavy objects (up to 70lbs or more). Ability to Work Outdoors:
Ramp Agents work in all weather conditions, including exposure to heat, cold, and inclement weather. Attention to Detail:
Accuracy is crucial when handling baggage, cargo, and following load plans. Teamwork and Communication Skills:
The ability to collaborate effectively with others is vital for a smooth workflow. Safety Awareness:
A strong understanding of safety procedures and regulations is essential. Problem-Solving Skills:
Ramp Agents may need to adapt to changing situations and resolve issues that arise during operations. Walmart Stocker
Walmart-Humble, TX
September 2023 to December 2024
Key Responsibilities:
Unloading Trucks:
Receiving and unpacking shipments, potentially including the operation of machinery like forklifts. Sorting and Organizing:
Categorizing and storing items in the backroom, often using inventory management systems. Stocking Shelves:
Placing items on shelves, ensuring proper placement, and maintaining a neat and organized sales floor. Customer Interaction:
Assisting customers with locating items, answering questions, and providing a positive shopping experience.
Maintaining a Clean and Safe Environment:
Ensuring aisles are clear, displays are set up correctly, and the work area is safe and organized. Inventory Management:
May involve tasks like "Vizpicking," where items are scanned to determine if they should be placed on shelves or stored in the back.
Physical Demands:
Heavy Lifting: May involve lifting items over 50 pounds. Repetitive Tasks: Stocking shelves and unloading trucks can involve repetitive motions. Fast-Paced Environment: The role often requires working quickly to meet deadlines and customer demand.
Other Considerations:
Teamwork:
Stocking and unloading associates often work as part of a team, requiring collaboration and communication.
Flexibility:
Depending on the shift, responsibilities can vary, including working overnight hours or handling different types of merchandise.
Customer Focus:
Providing a positive customer experience is an important aspect of these roles Team Member
Whataburger-Houston, TX
June 2021 to September 2023
Customer Service:
Greeting customers, taking orders, processing payments, and addressing customer needs. Food Preparation:
Preparing menu items according to Whataburger standards, including assembling orders and maintaining portion control.
Sanitation and Safety:
Following all food safety and sanitation procedures to maintain a clean and safe work environment. Daily Operations:
Participating in the day-to-day tasks involved in running the restaurant, such as stocking supplies and cleaning.
Education
High school diploma
Summer Creek High School-Houston, TX
August 2019 to May 2023
Skills
• Heavy lifting
• Freight Experience (1 year)
• Pallet Jack (1 year)
• Warehouse Experience (1 year)
• Customer service (3 years)
• Materials Handling (1 year)
• Order Picking
• Load & Unload (1 year)
Certifications and Licenses
Driver's License
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