Enrollment, Administration and Recruiter

RAELYNN ANDERSON

Arvada, CO ***** 719-***-**** *******.******@*****.*** LinkedIn URL

ADMINISTRATIVE OPERATIONS ADMISSIONS & ENROLLMENT HUMAN RESOURCES SUPPORT Proven leader in administrative operations and enrollment management, recognized for optimizing workflows, supporting high- performing teams, and delivering exceptional service across educational and childcare settings. Dynamic administrative professional with a strong background in operations leadership, admissions coordination, and HR support across early education environments. Adept at driving process improvements, managing full-cycle recruitment and enrollment, and maintaining seamless day-to-day operations. Known for delivering high-quality customer service, mentoring cross-functional teams, and enhancing organizational visibility through strategic communication and digital engagement. Tech-savvy, detail-oriented, and committed to supporting mission-driven environments through efficiency, collaboration, and excellence. CORE COMPETENCIES:

Administrative & Operational Support: Schedule coordination and calendar management File and record maintenance Inventory management and supply tracking Billing and fee coordination Multitasking in fast-paced environments Performs duties efficiently and accurately with attention to detail Flexible, dependable, and highly organized Communication & Interpersonal Skills: Professional verbal and written communication Interpersonal relationship building Positive and professional attitude Customer service and client engagement Team player with strong collaboration skills Technical & Digital Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Canva and basic digital media creation Tech-savvy and quick to learn new systems Social media content creation and website updates Recruiting & Onboarding: Candidate screening and interviewing New hire onboarding support Staff scheduling and mentorship Team support and talent retention

Admissions & Client Services: Family inquiries and enrollment support Parent orientations and tours Customer-focused communication

Community engagement and event support

PROFESSIONAL EXPERIENCE

Primrose Schools Arvada, CO

Executive Enrollment Coordinator and Hiring Manager - Hybrid 01/2023 - Present Spearheaded enrollment, recruitment, and administrative operations for two locations within a national early education network. Managed full-cycle hiring, admissions processes, student data systems, and billing operations while enhancing communication efforts across digital platforms. Played a key leadership role in streamlining procedures, supporting families, and promoting brand visibility.

• Directed full-cycle recruitment efforts by conducting phone screenings, interviews, reference checks, and preparing offer letters, resulting in timely staffing for two school locations.

• Facilitated seamless family onboarding by leading comprehensive Parent Orientations and providing one-on-one support on students’ first day to ensure a welcoming transition.

• Managed the enrollment pipeline by responding to inquiries, conducting engaging tours, and executing timely follow-ups that increased conversion of prospective families.

• Maintained accurate records for up to 160 students using Excel and proprietary software, ensuring compliance with enrollment and reporting standards.

• Oversaw bi-weekly and monthly tuition billing by generating accurate invoices, monitoring payments, and resolving discrepancies in collaboration with families.

• Produced branded content and managed the organization’s social media presence and website updates, driving consistent engagement and upholding professional image standards.

• Provided day-to-day leadership and guidance to administrative and classroom teams, contributing to a collaborative and efficient work environment.

Director of Operations 04/2020 – 01/2023

Oversaw key operational areas including hiring, enrollment, billing, marketing, and staff support. Enhanced talent acquisition efforts, improved family onboarding experiences, and maintained strong community and digital engagement through strategic communications and events.

• Managed recruitment and hiring processes from job postings through onboarding, ensuring staffing needs were consistently met and aligned with organizational values.

• Collaborated with leadership on marketing campaigns to attract high-quality talent and promote the school’s mission through strategic outreach and branding efforts.

• Planned and supported community engagement events that strengthened family-school relationships and increased public visibility.

• Updated the website and social media platforms with timely and relevant content, contributing to improved communication and increased digital engagement.

• Oversaw enrollment functions by handling inquiries, leading tours, and onboarding new families, ensuring a smooth and personalized admissions experience.

• Delivered exceptional customer service through professional phone and in-person interactions, addressing parent concerns and questions with efficiency and care.

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RAELYNN ANDERSON

• Processed tuition billing with accuracy and timeliness, maintaining clear records and resolving discrepancies to support financial accountability.

• Supported classroom teachers by providing operational assistance and fostering a positive and collaborative learning environment.

Bright Horizons Montessori at Interlocken Broomfield, CO Assistant Director 10/2018 – 03/2020

Supported center operations with a focus on recruitment, enrollment, billing, and customer relations. Helped drive staff scheduling and administrative efficiency while fostering a welcoming experience for families and prospective employees.

• Led recruitment efforts by screening candidates, coordinating interviews, and supporting hiring decisions to maintain a high- performing staff.

• Retained personnel by promoting a positive work environment and addressing staff needs related to scheduling and daily operations.

• Responded to parent inquiries by phone and in person, delivering prompt and informative service that strengthened relationships and increased satisfaction.

• Managed the enrollment process for new families, conducting tours and coordinating onboarding activities to ensure smooth transitions.

• Assisted with tuition billing and staff scheduling, ensuring accuracy and continuity in both financial operations and daily staffing coverage.

Oak Street Child Development Center Arvada, CO

Director 10/2016 – 03/2017

Directed daily operations with a focus on staff hiring and development, family enrollment, and customer service. Ensured smooth organizational flow through effective leadership, scheduling, and relationship management.

• Led full-cycle hiring, onboarding, and scheduling of staff, creating a cohesive and well-supported team environment.

• Mentored employees through regular coaching and guidance to promote professional growth and high-quality service delivery.

• Enrolled new families by managing inquiries, facilitating tours, and supporting smooth transitions into the program.

• Delivered responsive and personalized customer service, addressing parent concerns and fostering trust within the school community.

Children’s Learning Adventure Thornton, CO

Assistant Director 02/2016 – 10/2016

Supported operational leadership with a focus on family enrollment, staff hiring and scheduling, and payroll coordination. Ensured smooth day-to-day functions through strong administrative oversight and personnel support.

• Enrolled new families by managing inquiries, conducting tours, and overseeing onboarding to ensure a positive start to the program experience.

• Hired and scheduled staff in alignment with program needs, maintaining adequate classroom coverage and operational efficiency.

• Processed employee payroll accurately and on time, collaborating with leadership to address discrepancies and ensure compliance.

Primrose School of Castle Rock and Primrose School at Lone Tree Castle Rock Lone Tree, CO Assistant Director 02/2014 – 02/2016

Assisted with operational leadership across two locations, focusing on staff hiring and mentorship, family enrollment, and marketing initiatives. Supported day-to-day school functions while enhancing visibility and engagement through digital content and brand- aligned communications.

• Hired and onboarded staff across both campuses, fostering a collaborative environment and addressing training and support needs.

• Mentored team members to promote professional development and uphold organizational standards.

• Managed digital marketing by regularly updating the website and social media platforms to reflect current events, programs, and school highlights.

• Coordinated curriculum-related shopping and supply acquisition to ensure classrooms were well-stocked and aligned with instructional needs.

EDUCATION

Bachelor’s Degree of Liberal Arts - Concentration in Early Childhood University of Northern Colorado, Greeley, CO 05/2012 CERTIFICATIONS

Large Child Care Center Certification Expires December 2025.

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