Technical Sales, territory management, relationship development

Jim Shay

Culver, Indiana ***** 574-***-**** *********@*****.*** www.linkedin.com/in/jim-shay-2b565a13

SUMMARY

A dynamic sales professional, with extensive experience in account management, customer relationship- building, and technical support across various industries. A proven ability to foster strong customer relationships while driving business growth through effective sales strategies and targeted marketing efforts. Demonstrates a strong mechanical background, combined with analytical skills, to devise quick and accurate solutions, enhancing customer satisfaction and operational efficiency. Committed to delivering exceptional customer experiences from inception through completion.

EXPERIENCE

MOTION INDUSTRIES La Porte, Indiana

Account Representative 2021-2025

Cultivated and expanded strategic customer relationships, consistently delivering value-added solutions while ensuring satisfaction and long-term account growth across new and existing clients.

Led high-impact sales presentations and solution engineering, tailoring technical and product offerings to client needs while collaborating with internal and vendor partners to close complex deals.

Identified and capitalized on high-ROI opportunities, applying disciplined time and resource management to exceed business development and revenue goals.

Collaborated with branch leadership to drive market strategy, aligning sales initiatives with operational planning, customer service excellence, and targeted product promotion.

Provided frontline technical support and issue resolution, reinforcing client trust through hands-on troubleshooting, vendor coordination, and proactive post-sale engagement.

S.M. OSGOOD COMPANY Elkhart, Indiana

Sales and Service Representative 2018-2020

Represented leading manufacturers across national RV OEM accounts, driving product sales, service excellence, and long-term partnerships through strategic outreach and on-site engagement.

Led revenue-generating initiatives by collaborating with management and supply chain teams, resulting in 30% growth across assigned territory.

Directed targeted sales and marketing strategies, leveraging trade shows, cold calling, networking, and digital tools to consistently generate new business opportunities and expand market share.

Oversaw product installation quality and performance, conducting audits and providing hands-on service to ensure optimal functionality, customer satisfaction, and product reliability.

Managed territory-wide support operations, coordinating with manufacturer’s representatives, distributors, and internal teams to streamline logistics, improve communication, and deliver seamless customer experiences.

MICHIANA BEHAVIORAL HEATLH Plymouth, Indiana

Account Manager 2012-2015

Served as a strategic liaison between hospitals and referral sources, ensuring a seamless patient experience from admission through discharge.

Designed and executed targeted regional marketing plans, leveraging data insights to identify high-potential markets and drive referral volume.

Cultivated and expanded referral relationships, consistently increasing patient admissions through proactive outreach, follow-up, and trust-based engagement.

Led community engagement initiatives, representing the organization at public events to raise brand visibility and strengthen local partnerships.

Generated new business opportunities by aligning business development strategies with organizational growth goals and leveraging referral analytics to guide market focus.

ADDITIONAL EXPERIENCE

I.T. SERVICE CORPORATION, Plymouth, Indiana, Account Manager, 2008-2011. Drove revenue growth and market expansion by leveraging deep expertise in IP telephony and unified communications solutions. Spearheaded the development and execution of marketing strategies that fueled successful sales campaigns and increased brand visibility. Conducted in-depth market research to identify growth opportunities, optimize sales coverage, and enhance market penetration. Accelerated new business development through targeted e-mail campaigns, cold calling, and strategic prospecting, consistently delivering measurable results across competitive territories.

LIPPERT COMPONENTS INC., Goshen, Indiana, Technical Services Product Support, 2007-2008. Delivered technical and product support for a comprehensive line of RV components, including chassis systems, leveling mechanisms, and slide-out actuation devices. Managed service operations across a national and international dealer network, providing expertise in 12V and 120V hydraulic and electrical systems. Led a 24-hour emergency service hot line, resolving complex issues for stranded travelers and enhancing brand reliability. Developed and implemented troubleshooting protocols that significantly improved response efficiency and customer satisfaction.

IMAGINEERING FINISHING TECHNOLOGIES, South Bend, Indiana, Regional Sales Manager, 2006-2007. Provided specialized metal finishing services while driving revenue growth through consultative sales and strategic relationship-building. Increased first-quarter sales year over year by leveraging referrals and identifying client-specific needs to deliver tailored solutions. Maintained and expanded key accounts while cultivating new business relationships, contributing to sustained territory growth and enhanced customer loyalty.

POWER GEAR, Mishawaka, Indiana, Technical Product Support Specialist, 2003-2006. Delivered specialized RV product solutions - including leveling and actuation systems - while serving as a technical liaison between engineering and service teams. Led the training and onboarding of five technical associates, standardizing service protocols and improving field response. Assessed complex service issues in real time, providing quick and effective resolutions, and enhancing customer satisfaction. Partnered closely with product development and engineering teams to recommend and implement product improvements based on frontline feedback.

ACTIA, INC., Elkhart, Indiana, Senior Technical Service Representative, 2001-2003. Served as manufacturer and supplier of precision instrumentation for the off-highway vehicle and RV industries, ensuring reliable product integration and performance. Acted as the primary liaison between key accounts, the sales team, and service operations to deliver seamless customer experiences. Championed cross-functional collaboration to resolve issues swiftly, maintain service excellence, and strengthen long-term client relationships.

CLAUSING INDUSTRIAL, INC., Goshen, Indiana, Technical Support Analyst, 1994-2001. Served as manufacturer and importer of precision machine tools, advising customers on troubleshooting and recommending solutions across electrical, hydraulic, and mechanical systems. Delivered expert consultation to support sales and service excellence. Supervised, trained, and mentored a team of four shop technicians, standardizing service procedures and enhancing overall technical capability and customer satisfaction.

EDUCATION

INDIANA WESLEYAN UNIVERSITY, Marion, Indiana

Bachelor of Science, Business Management

ANCILLA COLLEGE, Donaldson, Indiana

Associate in Science, Business Administration

TECHNICAL SKILLS

MS Office Suite Access Pivotal CRM AS/400 Visual Basic Zap Data

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