Customer Service High School
Resume:
CONNOR
MCDONALD
Spicewood, TX 78669
***********@*****.***
OBJECTIVE To secure a full-time position which will not only allow me to expand my current skill set, but which will also assist me in evaluating various career opportunities.
SKILLS & ABILITIES Experienced in project management and event planning skills. Excellent in client communication and customer service, proficient in automated systems; including Microsoft office, AutoCAD, and Adobe Illustrator/Publisher. Demonstrated leadership skill both on the job and in school; as an Eagle scout, taking various club positions, through employee training and event organizing. Knowledgeable in specialized care products showing complex problem-solving skills acquired through understanding design principles and related health conditions; akin to Freiberg’s disease, Maffucci syndrome, and ulcerative athlete’s foot; utilizing practical applications and innovative solutions. EDUCATION High School Diploma – Lake Travis High School 29 Hours Completed – Angelo State University
LEADERSHIP Served as the lead for over 30 high-profile events, mentoring junior associates, and directing cycle counts.
CERTIFICATIONS CERTIFIED FITTER-THERAPEUTIC SHOES
EXPERIENCE Lowes - Customer Service Associate
AUG 2018 – MAY 2019
Supported retail operations in handling front end, departmental and customer service cashier positions. Supported sales operations, pick-up services, internet orders, phone inquiries, complaints, and refund requests. Capable of seeking and implementing standard and alternative solutions to customer complaints ensuring satisfaction. Used standard cash registers, point of service digital tools, hand-held mobile data equipment. Successfully explained and promoted Customer loyalty plans, extended protection plans, replacement plans, available financing options, and credit cards when appropriate. Dillard's – Shoe Specialist
AUG 2019 – JULY 2025
Assisted with wedding, baby, and gift registries enabling customized orders to arrive swiftly. Demonstrated ability to adapt to change in deadlines and the nature of assignments, such as responding to immediate store needs; such as receiving, delivering, and stocking new inventory. Consistently provided comprehensive audits that provide an accurate assessment of current stock. Insured transfers between the store and warehouse are efficient and expedient; to prevent both overstock and stockout. Demonstrated the ability to schedule appointments through physical documentation and various applications; including Connect, C@D, and Square. Organized events and presented customized displays for high-profile clients; receiving positive feedback for clear, engaging, and ascetically pleasing presentations. Consistently performed alterations and modifications to meet client demands; from adding holes/perforations to replacing rivets and grommets. Assessed new arrivals for any defects to determine if products could be sold, refurbished, or needed to be returned to the vendor. Performed treatments for various leather, suede, and nubuck products; including waterproofing, deodorizing, and minor resoling. Demonstrated theft preventive abilities through vigilant and subtle analysis of stock movement and customer body language; when necessary provided police with witness statements and photo/video evidence. Consulted with client orthopedist or podiatrist to ensure construction and design elements meet health demands; improve circulation, reduce pain, and prevent further damage to skin integrity. Chosen trainer of new associates for promoting practical skills and providing required knowledge focusing on departmental needs; home associates learned about the different kitchen appliances, and cosmetics associates would be taught the differences between each essence and parfums.
VOLUNTEER
EXPERIENCE
Project Lead, Brookwood in Georgetown (BIG), Georgetown, Texas 2017
As my Eagle Scout project, managed volunteers and secured all necessary material to create ceramic mosaic centerpieces for BIG’s fundraising banquet
(BIG is a non-profit residence for adults with special needs). Library and Office Aide, Lake Travis High School, Lake Travis, Texas 2016 - 2017
Restoration Specialist, Blueprint Ministries, San Antonio, Texas 2014 - 2015
Applied basic construction skills to rebuild, renovate, and improve sub- standard housing for elderly and disabled homeowners. Work included drywall, painting, yardwork, cleaning, and interpersonal communication.
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