Data Entry Clerk

Tricia Grace Fornal

Horsham, PA *****

267-***-**** ***************@*****.***

ADMINISTRATIVE ASSISTANT OFFICE MANAGEMENT CUSTOMER SERVICE

Experienced and personable Administrative Assistant with 15+ years of office administration, customer service, and organizational support. Adept at answering phones, handling client inquiries, processing orders, and maintaining organized records. Demonstrates strong computer proficiency (Microsoft Word, Excel, QuickBooks), exceptional attention to detail, and a proactive, solution-oriented mindset. Known for delivering top-tier customer interactions, supporting sales and marketing functions, and thriving in fast-paced, team-focused environments.

CORE SKILLS

• Phone Etiquette & Client Communication

• Order Processing & Invoicing

• Microsoft Word, Excel, Outlook, QuickBooks and Oracle

• Digital & Physical Filing Systems

• Sales/Marketing Team Support

• Customer Service Issue Resolution

• Scheduling Calendar Management

• CRM & Order-Tracking Familiarity

• Data Entry Supply & Office Management

PROFESSIONAL EXPERIENCE

Appeals and Denials Administrative Specialist (Contract)

Red Lion – Horsham, PA

Jan 2020 – Dec 2024

•Handled detailed documentation and tracked customer inquiries, appeals, and claims adjustments.

Oversaw the full invoicing cycle, ensuring prompt delivery and resolution of client accounts to maintain satisfaction.

• Maintained accurate data logs, processed information using Microsoft Excel and proprietary systems.

• Provided phone

. support, resolved routine questions, and escalated complex issues.

Administrative Support Specialist

AION Management – Warminster, PA

Feb 2017 – Jan 2020

• Answered phones, supported team operations, managed vendor correspondence and order entries.

• Prepared Excel reports, helped marketing with promotional mailings, and coordinated scheduling.

• Maintained digital/physical filing systems, supported team-wide clerical duties.

Accounts Receivable Coordinator

Diamond Management Systems – Jenkintown, PA

Jan 2008 – Jan 2017

• Processed billing, invoicing, and collections; maintained customer satisfaction with timely responses.

• Assisted with CRM database updates and coordinated with Sales for financial clarifications.

• Provided strong backend support with Excel-based reports and QuickBooks integration.

Accounts Payable Coordinator

Vertical Net Inc. – Horsham, PA

Mar 2003 – Jan 2008

• Managed vendor invoices, tracked orders, supported data entry, filing, and office supply ordering.

• Assisted with internal audits and month-end processes.

Staffing Recruiter

AMERISOURCE - PHILADELPHIA, Pa

Mar 2000 -Dec 2002

Sourced Candidates through job boards, networking events, and direct outreach to build a strong talent pipeline

Screened and Interviewed Applicants to assess qualifications, skills, and cultural fit for specific job openings.

Matched Candidates to Job Openings by understanding client needs and submitting the best-qualified applicants

Managed job Offers and Onboarding, including extending offers, coordinating background checks, and guiding candidates through paperwork.

EDUCATION

Associate Degree in Business – GPA: 3.9

Penn State Abington, PA Aug 1995 – May 1997

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