Customer Service Front Desk
Resume:
Aisha Micourt
Brooklyn, NY 11226
(929) - 442 - 9857
**************@*****.***
I am a responsible worker, who is patient, helpful and interested in the welfare of guests and staff. I am a customer-focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. With the ability to perform duties as they relate to the front desk operations in an efficient and effective manner.Trained in customer service with leadership and organizational skills in assisting in the planning and implementing of changes when applicable. Independent worker with strong time management skills . Detail-oriented and able to learn new tasks quickly and effectively.
Skills
● Ability to lift heavy objects and stand for long periods of time
● Great time management skills
● Collaboration & Teamwork
● Customer service
● Experience with Adobe programs such as Illustrator, Indesign and Photoshop Education
Saint Saviour High School / Park Slope September 2016 - May 2020 Expected completion May 2020
Approximate GPA: 2.9
Nova Southeastern University / Fort Lauderdale, Florida August 2020-May 2022 Approximate GPA: 3.4
Hunter College / New York, New York September 2022 Expected completion: May 2024
Work Experience
One Manhattan Square August 2023 - Present
Fitness Facility-Front Desk Associate
● Effectively managed all front desk procedures including enforcing all facility rules and policies in a consistent and professional manner, equipment maintenance, maintaining towels, and locker room upkeep.
● Handled a wide range of custom service inquiries such as new program membership, class, and services registration to ensure proper facility upkeep.
● Received phone calls, determined the nature of the calls, and directed calls to the appropriate department. Successfully arranged appointments for amenities for residents. Aisha Micourt
446 Ocean Ave Apt 1B
Brooklyn, NY 11226
(929) - 442 - 9857
**************@*****.***
Aston Cater/ Amazon May 2022 - August 2022
Studio Assistant / Operation Associate
● Responsible for receiving clothing merchandise from private labels
● Sorted through boxes of clothing then folded, hung, and steamed the clothing necessary before photoshoots.
● Organized garments by color, size and style to input garment details into AMAZON portal to create labels.
Spirt Halloween
Sales Associate September 2021 - November 2021
● Seasonal position
● Aided in the break-down of the store at the end of the season.
● Maintained store merchandising and operational standards.
● Completed transactions on computerized Point-Of-Sales systems. Twin Peaks February 2021 - September 2021
Host / Server
● Took orders and maintained knowledge of current menu items, garnishes, ingredients and preparation methods
● Delivered exceptional service by greeting and serving customers in a timely, friendly manner
● Responsible for arranging reservations using a computerized system. Tilly’s
Cashier October 2020 - February 2021
● Responsible for cash register operation and received payment from customers
● Maintained the cleanliness and overall appearances of the store
● Required knowledge of fashion and sporting product to assist clientele in obtaining merchandise
Mass District Non-Profit Art Organization
Intern / Server August 2020 - April 2022
● Handled event floor plans for the District Artwalk, where over 50 small businesses, vendors, artists and food trucks lined the streets to showcase their work or food to be sold.
● Coordinated with other team members to set up projects
● Often in charge of setting up venues for the community of Fort Lauderdale, Florida
● Worked behind the counter at Art walks festivals and served. Aisha Micourt
446 Ocean Ave Apt 1B
Brooklyn, NY 11226
(929) - 442 - 9857
**************@*****.***
Foodtown May 2020- August 2020
Cashier
● Managed transactions with customers using cash registers.
● Scanned goods and ensured pricing is accurate.
● Collected payments whether in cash or credit.
● Issued receipts, refunds, change or tickets.
Chick-fil-A June 2019 - March 2020
Cashier/Bagger
● Greeted customers and took orders
● Responsible for cash register operation and received payment from customers
● Kept the dine-in and bathroom area clean, attend to guests, and refreshed beverages.
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