Customer Service Direct Support

Shylissa Santiago

Yonkers, NY

Professional Summary

To obtain employment in an area that will benefit from the utilization of my skills and personal attributes while allowing me to receive the professional growth development I seek. Authorized to work in the US for any employer

Work Experience

Family Worker

Evanders Child Campus Highschool-Bronx, NY

February 2024 to October 2024

• Collaborated with social workers and other professionals to develop personalized plans for each family, addressing their unique needs and goals

• Provided direct support and assistance to families in need, offering emotional guidance and practical resources

• Advocated for families within the social service system, ensuring their voices were heard and their rights protected

• Maintained accurate documentation of all interactions with families including progress notes, assessments, referrals made, and outcomes achieved

• Maintained strict confidentiality regarding sensitive information shared by families, adhering to ethical guidelines at all times

Hostess

Fogo de Chao-New York, NY

July 2023 to February 2024

• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere

• Managed the seating chart efficiently to ensure optimal use of available tables

• Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests

• Assisted in resolving guest complaints or concerns promptly and professionally

• Utilized excellent communication skills to effectively handle high-pressure situations during busy periods

Retail Sales Associate

The TJX Companies, Inc.-New York, NY

March 2022 to December 2022

• Provided exceptional customer service, ensuring a positive shopping experience for all customers

• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift

• Collaborated with visual merchandising team to create eye-catching displays that drove sales

• Proactively approached customers on the shop floor, offering assistance and personalized recommendations

• Maintained cleanliness and organization of assigned areas within the store

• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail

• Processed returns/exchanges efficiently according to company policies Home Health Aide

La Familia Homecare-New York, NY

October 2019 to December 2020

• Assisted with daily activities such as bathing, dressing, grooming, and medication administration

• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being

• Monitored vital signs and reported any changes or concerns to the healthcare team

• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas

• Administered medications according to physician instructions while adhering to proper dosage guidelines

• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions

• Supported patients in maintaining personal hygiene, including oral care, grooming, and toileting assistance

Secretary

Aquabilities-Yonkers, NY

June 2018 to September 2019

• Managed and maintained executive calendars, scheduling appointments and coordinating meetings

• Screened and directed incoming calls, providing information and taking messages as necessary

• Created spreadsheets to track expenses, budget allocations, or project progress using Excel Customer Service Representative

Macy’s-Yonkers, NY

September 2017 to January 2018

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Built rapport with customers through active listening, empathy, and personalized interactions

• Demonstrated strong conflict resolution skills by de-escalating tense situations effectively while maintaining professionalism at all times

• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings

Lifeguard

American Pool-Bronx, NY

March 2015 to August 2017

• Monitored pool area to ensure the safety of all swimmers and enforce pool rules

• Performed water rescues and administered first aid when necessary, maintaining a calm and professional demeanor

• Conducted regular inspections of pool equipment and reported any maintenance or repair needs

• Provided excellent customer service by addressing inquiries, resolving conflicts, and ensuring a positive experience for all patrons

• Conducted regular water tests to ensure proper chemical balance for optimal water quality

• Assisted in the maintenance of pool equipment such as rescue tubes, backboards, and first aid kits

• Maintained a professional appearance by adhering to uniform standards Education

Associates Degree in Early Childhood Education

SUNY Westchester Community College

September 2020 to May 2023

Regents Diploma

Aquinas High School

September 2013 to June 2017

Skills

• Home care

• Clerical experience

• CPR

• Strong Leadership

• Infant Care

• Meal Preparation

• Fluent in both English and Spanish

• Laundry

• Special Education

• Media Use/Safety with Children Training Certification

• Early Childhood Education

• Microsoft Office Proficient

• Teaching

• Childcare

• Toddler Care

• Caregiving

• Classroom Management

• Patient observation

• Lifeguard

• Pool Maintenance

• Sales

• Swimming

• Cleaning Experience

• Senior Care

• Excellent Communication

• Organizational skills

• Customer service

Certifications and Licenses

Lifeguard Training

CPR Certification

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