Service Manager Inventory Control

Christopher Dicus

Aberdeen, *****, United States, 410-***-****, *********@*****.***

SUMMARY Dynamic Service Manager with over 11 years of experience in automotive service management, specializing in customer sales and support, diagnostics, and creating work orders. Proven track record of optimizing service operations and enhancing customer satisfaction. Successfully trained and overseen new employees, ensuring efficient workflows and proper task assignments. Ready to leverage skills in troubleshooting and inventory control to deliver exceptional service in the role of Service Advisor/Writer.

WORK EXPERIENCE

Jun 2024 – Present Service Manager, Firestone Complete Auto Care

Oversaw the training and onboarding of new employees to enhance team capabilities.

Assisted in auto repairs as needed, ensuring quality service for customers.

Delivered exceptional customer sales and support, fostering long-term relationships.

Maintained accurate data entry for service records and customer interactions.

Evaluated vehicle repair needs through thorough troubleshooting and diagnostics.

Devised and created detailed work orders to streamline service processes.

Calculated pricing and effectively sold necessary repairs to maximize revenue.

Secured needed parts through vendor relationships to ensure timely service.

Managed invoicing and billing processes to maintain accurate financial records.

Coordinated shipping and receiving operations to ensure efficient inventory flow.

Executed inventory control measures to optimize stock levels and reduce waste.

Directed operations of the entire service department, promoting a high-performance culture.

Assigned tasks and delegated responsibilities to ensure workflow efficiency.

Ensured the service department operated effectively through continuous improvement practices.

Conducted maintenance and repairs on shop tools and equipment to uphold safety standards.

Oct 2012- Jun 2024 Service Manager, Goodyear Tire and Rubber DBA Just Tires

Glen Burnie

Oversaw the training and onboarding of new employees to build a skilled workforce.

Assisted in auto repairs to maintain high service standards and customer satisfaction.

Delivered comprehensive customer sales and support to enhance the customer experience.

Ensured meticulous data entry to maintain up-to-date service and client records.

Assessed vehicle repairs through effective troubleshooting and diagnostics.

Formulated and issued precise work orders to guide service operations.

Optimized pricing strategies and sold necessary repairs to boost revenue.

Acquired essential parts through supplier coordination to facilitate timely repairs.

Managed invoicing and billing procedures to ensure financial accuracy.

Coordinated shipping and receiving activities to streamline inventory processes.

Implemented inventory control practices to maintain efficient stock levels.

Directed the overall function of the service department, focusing on productivity.

Delegated tasks and responsibilities to maintain a smooth operational flow.

Monitored department efficiency and effectiveness, driving continuous improvement.

Executed maintenance and repairs on shop equipment to ensure operational reliability.

EDUCATION

Sep 1988 – Jun 1991 North County High School Linthicum md, United States High School Diploma

SKILLS Automotive service management Diagnostic troubleshooting

Customer service Inventory control

Data entry Invoicing and billing

Training and mentoring Team leadership

Communication Problem-solving

Dedication to customer service

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