Customer Service Data Entry
Resume:
TaWann Y. Johnson
Montross, VA *2520
******.*********@*****.***
Professional Summary:
Detail-oriented and reliable office professional with 20 years of experience supporting day-to-day administrative functions in a fast-paced office environment. Skilled in data entry, document management, scheduling, and providing excellent customer service. Adapt at using office software and maintaining confidentiality. Strong communication and time management skills. Demonstrates exceptional skills in interacting positively and professionally with customers.
Administrative Specialist
Department of Justice
Training Division
Quantico, VA
April 2005 – July 2024
Maintained office files for travel budgets, processed all travel documentation for the office and field staff. Managed clerical/administrative processes in office by ordering office supplies, forms and publications; established new filing systems, and helped coordinate special projects with supervisor and other staff members; prepared and maintained payroll records for 50 employees.
Tracked performance data in spreadsheets, analyzed data, and prepared monthly summary and narrative interpretations within the unit for mandated safety training courses.
Prepared letters, memoranda, charts and statistical data reports by utilizing Word, PowerPoint, Excel and Access. Answered telephonic inquires from customers, xeroxed and faxed information to clients.
Received payments and prepared daily accounts receivable postings, processed incoming checks, and prepared customer invoices.
Coordinated meetings, conferences, training and schedules for management and office personnel utilizing MS-Teams Outlook Calendar.
Answered and routed incoming calls, greet visitors, and responded to telephone and email inquiries.
Ordered office supplies and tracked inventory for office needs. Prepared quarterly reports of all computer monitors, laptops, fax and xerox machines. Scanned in barcode numbers and prepared excel spreadsheets for inventory compliance.
Facilitated the logistics for training classes, to include hotel/travel arrangements, conference room accommodations.
Claims Specialist
Blue Cross Blue Shield
Washington, DC:
June 1998 - March 2004
Input and updated insurance information into electronic medical records.
Resolved claim denials and coordinated with providers and insurance companies.
Assisted patients in understanding their insurance coverage and billing inquiries.
Maintained compliance with all HIPAA and privacy act standards.
Supported front desk operations including scheduling, check-in/check-out insurance verifications.
Assisted billing department in claim submissions and health insurance corrections.
Verified patient’s insurance coverage and benefits prior to appointment and medical examination procedures.
Core Skills:
Office Administration
Data Entry and Record Keeping
Customer Service
Microsoft Teams and Meeting Sessions
Filing and Document Preparation
Time Management
Multi-line Phone Systems
Human Resources
Award and Honors:
Time Off Award; 24 hours
Customer Service Excellence Award – 2008
Monetary Achievement Award; $1,500 - 2016
Education:
High School Graduate; Washington and Lee H.S., 1990
Bachelor’s Degree: Criminal Justice; American Intercontinental University/2011 - 2014
References:
Available Upon Request
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