Customer Service Representative
Resume:
Seni Athreya
Clifton, VA *****
*****.**************@*****.***
Professional Summary:
• Expertise in child development, curriculum design, and classroom management.
• Emphasis on social-emotional learning, fostering emotional intelligence and resilience in young learners.
• Expertise in curriculum development, budgeting, and staff development.
• Experienced advocate, promoted support of funding and education programs
• Experienced liaison between educational advocacy groups and the local community to support educational needs and policies.
Authorized to work in the US for any employer
Work Experience:
Customer Service Representative
Made-On-Demand Pizza Holdings, LLC-Fairfax, VA
November 2019 to March 2020
• Identify prospective customers, lead generation and conversion
• Contact new and existing customers to discuss needs
• Emphasize the features of products to highlight how they solve customer problems
• Answer questions about the products and food
• Negotiate prices and terms and prepare sales agreements and also handled the register; operated the customers transactional payments/ or cash-handling & completed purchases
• Collaborate with colleagues in many different sectors including other caption-all-star and squad employees
• Maintain contact lists and follow up with customers to continue relationships
Sales Representative
Ross Stores Inc.-Chantilly, VA
June 2018 to January 2019
• Contacting existing and new customers to explain the advantages of buying their company’s products or services
• Communicating with customers before and after a sale
• Delivering presentations for persuading customers to buy new products.
• Resolving customer complaints and concerns
• Handling customer returns, price changes and discounts
• Attending conferences to understand industry trends
Clerical Office Assistant
The Arc of Northern Virginia-Falls Church, VA
February 2018 to May 2018
• Arrange individual family history of each document such as Social Security Income, Medicare Plan and Commonwealth of Virginia reports.
• Collect more than 30 childcare subjects and resource books, document key narratives and relay specific entries into reports.
• Prepare correspondence, documentation, and other material; maintain and update files, databases and data entry
• Take detailed notes during meetings or type/transcribe and edit memos and notes provided from meetings
• Organize meeting schedules; schedule appointments and conferences.
• Order, purchase, and invoice company office supplies
Hospitality Volunteer
Residence Inn by Marriott-Fairfax, VA
January 2018 to January 2018
Room Attendant Volunteer-
• Supported the guest(s) with hospitality services including keeping track of the number of guestrooms, dates for organizing and restocking guest amenities which includes the folded towels, scheduled for laundry services and cleaning the main hotel front office areas, fitness rooms, and also guestrooms that are usually not occupied by avoiding such interference.
• Took into account guest activity patterns, such as late morning and early afternoon to minimize disruption during these times.
Guest Services Assistant-
• Assisted guests and maintaining the front office area including towel folding, arranging food and beverages at restaurant areas.
• Assisted with guest needs and ensure satisfaction throughout their stay and greet guests in a positive professional manner upon guest arrivals.
Associated with US American Marriott International Company, Inc.
ITCVA Clerical Worker
Department of Behavioral Health and Developmental Services-Chantilly, VA
May 2013 to June 2013
• Preparing documents with different filing codes, dividing them into categories (Social Security and Commonwealth of Virginia reports).
• Alphabetizing documentation based on category and intake date.
The Infant & Toddler Connection of Virginia (ITCVA) is Virginia's early intervention system for infants and toddlers (age 0-36 months) with disabilities and their families, and it also has been associated with others such as Virginia Early Intervention Professional Development Center (VEIPD), VCU School of Education, ITCVA and also The Virginia Department of Behavioral Health and Developmental Services (DBHDS).
Volunteered in the city of Chantilly, Virginia
Community Service Volunteer
Westfield HS Office Technology Program & Procedures-Chantilly, VA
September 2011 to June 2013
• Document and transcribe instruction, communicate any changes in case load to management.
• Manage client base, coordinate classroom-based instruction on producing new software tools and other challenges relating to Microsoft Office 98 features and also filing documents in individual binders, scanning and collating materials.
• Utilized knowledge on basic policy and procedure to prepare the Employment Recognition Ceremony
(ERC) reports.
• Coordinate guest list in relation to two-hour transition ceremony at Williams Memorial Hall Fairfax, VA.
Student Volunteer
Fairfax County Public Schools-Clifton, VA
April 2013 to May 2013
• Rearrange FCPS student materials in each classroom setting, and also made copies of Wendy's fundraiser activity flyers by putting it inside Centreville HS faculty mail boxes at a main office for anybody that wanted to participate in the fundraiser event with positive interactions.
Computer Repair Technician
University of Maryland University College-College Park, MD
March 2012 to March 2012
• For one year of training and skills in repairing computer monitors and other troubleshooting fixations according to my interest in working through computers and technologies and as well as other Microsoft Office 98/365 Associations
• With a focus on hardware/software troubleshooting, networking, operating systems, and customer services.
Offered by the areas including University of Maryland, College Park Curriculum and Maryland State Department of Education Centers (MSDE).
Education:
Online Course in Early Childhood Development, Teaching Art, Music and Movement to Children and Language Arts to Children NOVA (Northern Virginia Community College) Loudoun County Virginia-Sterling, VA
May 2023 to March 2024
Partnering with George Mason University
Certificate in Communications
Montgomery College-Rockville, MD
July 2015 to August 2015
Summer program-
This communications studies major is meant for seeking an opportunity to teach individuals as being an Assistant Kindergarten Teacher which has been my 1st goal and also teaching foreign languages to K-12 students as my 2nd goal!
Microsoft Office Specialist Certification in Computer Programming Westfield High School-Chantilly, VA
September 2011 to June 2013
For the 1st through the 2nd year of studying Microsoft Word tools, computer applications, communication, office procedures, business skills, faxing and sharing with patience.
High School Diploma
Centreville High School-Fairfax County Virginia
September 2009 to June 2013
Skills:
• Multitasking (1 year)
• Microsoft Office
• Fundraising
• Software Tools
• Word processing
• Special Education
• Guest services
• Payroll
• Information security
• Google Suite (6 years)
• Phone etiquette
• CPR
• Time management
• Preschool experience
• Product demos
• Grammar Experience (10+ years)
• Adobe Acrobat (1 year)
• Elementary Education
• English (10+ years)
• Administrative experience (3 years)
• Resort
• POS
• Hospitality management
• Fashion styling
• Transcription
• Canva
• 10 key typing
• Early Childhood Education
• Classroom Experience
• Scheduling
• Guest relations
• Customer relationship management
• Data Entry
• Call center experience
• Hardware
• Computer Technology
• Programming
• Yardi
• Answering Phones
• Schedule management
• Underwriting
• Benefits administration
• Photography
• Personal assistant experience (3 years)
• Data analysis skills
• Experience working with students
• Classroom Management
• Multi-line phone systems
• Supervising experience
• Experience with Children
• Hotel management
• Clerical Experience
• Office management (3 years)
• Calendar management (10+ years)
• Computer operation
• Windows
• School experience
• Toddler Care
• First aid
• Microsoft Word
• Math (10+ years)
• Attention to detail (1 year)
• Microsoft Excel (2 years)
• Organizational skills (7 years)
• Retail math (3 years)
• Database management
• Databases
• Microsoft Outlook (10+ years)
• Email Support (3 years)
• Phone communication (2 years)
• Working with high schoolers
• Restaurant experience
• Merchandising
• Microsoft Powerpoint (10+ years)
• Caregiving
• Editing (4 years)
• Appointment Scheduling (Less than 1 year)
• Client services
• Sales management
• Mathematical aptitude (10+ years)
• WordPress
• Childcare
• Growing experience
• Critical care experience
• Management
• Daycare
• Leadership
• Order entry
• Writing skills (10+ years)
• Data Analysis
• Google Docs (10+ years)
• Microsoft Outlook Calendar (10+ years)
• Teaching
• Analysis skills
• Computer hardware
• Hospitality
• Budgeting
• Data mining
• Social media management
• Montessori
• Inventory management
• Front desk
• Cash handling
• Phone triage
• Curriculum Development
• Hotel experience
• Coding
• Interviewing
Languages:
• English - Expert
Awards:
Public Service Award
June 2016
4 years of leading the pledge through College and FCPS 2013-2016
Community Service Award
April 2015
The Children of Haiti! Awarded through College/University
The Power of Mentoring MentorWorks at FCPS
March 2013
A Fairfax County Public Schools Mentors Make a Difference Essay Contest for Students Purpose - To honor mentors, tutors, and business partners who volunteer their time and work with students in Fairfax.
Certifications and Licenses:
Child Abuse and Neglect (Recognizing, Reporting and Responding for Educators
June 2023 to June 2023
Certificate of Completion: Virginia Department of Social Services
American Chain of Discount Department Stores
June 2018 to January 2019
Ross Stores, Inc.
2nd Office Proficiency of Assessment Certification: Data Entry 1(Vender), Data Entry 2(Inventory) and Data Entry 3(Invoice)
September 2012 to June 2013
1st Office Proficiency of Assessment Certification: Data Entry 1(Vender), Data Entry 2(Inventory) and Data Entry 3(Invoice)
September 2011 to June 2012
Teaching Certification
Driver's License
Child Development Associate Certification
Additional Information:
Reference-
Ann-Marie Lanius
NOVA College Professor
703-***-**** / *******@****.***
Yvonne Spencer
NOVA College Professor
703-***-**** / ********@****.***
Dawn M. Crowson
Adjunct Professor/Child Development
Languages, Arts, and Social Sciences Division
703-***-**** / ********@****.***
Jerrod James Olin
General Manager
**********@*****.*** / **********@*****.***
Kathleen Gregg
ETR Career and Transition Services/FCPS
503-***-**** / *******@****.***
Pat Hagen
FCPS OTP Substitute Teacher
*******@****.***
Contact this candidate