Marketing Manager Restaurant

SUMMARY

Proactive and customer-oriented Ghanaian with a proven track record in operations management across hospitality, retail, and FMCG sectors. Strong leadership capabilities with a talent for team development, customer relationship management, and sales optimization. Adept at implementing efficient systems to improve customer satisfaction, reduce losses, and drive business growth. Highly resilient, adaptable, result driven and effective under pressure.

DATEOF BIRTH

10TH OCTOBER, 1990.

NATIONALITY:

GHANIAN

REGION: VOLTA REGION

PLACE OF BIRTH: LAGOS

SEX: MALE

WORK EXPERIENCE

CINEMA MANAGER 2024 till date

Filmhouse Cinema (Biggest Film distribution company in West Africa)

(Product and Service: Movies Tickets, Popcorn, Hot dogs, Shawarma, chicken and chips, ice cream etc)

Monitor and evaluate vendor performance using key metrics (quality, timeliness, compliance).

Manages film scheduling to optimize showtimes based on audience demand and viewing preferences.

Monitor CCTV footage and report suspicious activities.

Oversees the recruitment, training, and supervision of all staff members.

Ensures the cinema facility is clean, well-maintained, and safe for both customers and employees.

Plans and coordinates special events, including movie premieres and themed nights.

Prepares and manages budgets, monitors expenses, and implements cost-control measures to maintain profitability

Maintain strong, long-term relationships with suppliers and vendors.

Resolve vendor issues and disputes professionally and in a timely manner

Develops and executes pricing strategies to maximize revenue.

Ensures full compliance with health and safety regulations, including fire safety, emergency protocols, crowd control, and hygiene standards.

Maintained legal compliance with all applicable regulations, including film licensing, copyright laws, and other operational requirements.

Promotes a positive and productive work environment by offering ongoing guidance, support, and leadership to the team.

Key Achievements:

Improved team spirit

Meet sales targets

Foster collaboration with other brands and Business

Initiated better selling strategy

Better customer service experience and improved customer loyalty

RESTAURANT MANAGER 2021-2024

ICE CREAM FACTORY

Product and Services: Scooped ice cream, Coffee, cakes and muffins, waffles, shakes etc)

Duties

Led a high-performing 21 team in delivering top-tier customer service and operational excellence.

Implement corrective actions when vendors fail to meet standards

Delegated responsibilities effectively to meet business targets and enhance team productivity.

Ensured compliance with health and safety standards.

Trained and mentored new employees on customer service principles and operational procedures.

Scheduled shifts and processed inventory and supply orders.

Oversaw shift operations, cash reconciliation, and customer transactions.

Maintained clean, well-stocked, and welcoming service areas.

Key Achievements:

Recognized as the best customer service branch.

Achieved over 350% increase in sales and meeting sales targets

Strengthened team collaboration and morale.

Initiated better selling strategy

Revitalized local store marketing (LSM) initiatives.

RETAIL POINT MANAGER 2019-2021

SPAR SUPERMARKET

(Product and Services: Electronics, food and confectionaries, fresh and frozen foods and varieties of retail items)

Duties

Supervised cashier and porter activities, ensuring adherence to company procedures.

Resolved customer complaints and maintained detailed records of all interactions.

Collaborated with HR, branch managers, auditors, and accountants for smooth operations.

Conducted monthly stock audits and enforced theft prevention measures.

Managed staff schedules and ensured availability of necessary materials.

Led initiatives to improve customer loyalty and operational efficiency.

Key Achievements:

Strengthened interdepartmental teamwork.

Reduced theft and absenteeism significantly.

Boosted customer satisfaction and loyalty.

Enhanced local marketing strategies.

RESTAURANT MANAGER 2017-2019

Delightful Affairs Cakes and Confectionary

(Product and Service: Meat pie, fish pies, cake, parfait, chips etc)

Duties

Created customer data base

Maintain strong, long-term relationships with suppliers and vendors.

Managed daily operations across outlets including sales, cash handling, and customer relations.

Handled customer inquiries, orders, and complaints efficiently.

Oversaw company’s social media platforms and digital marketing efforts.

Coordinated deliveries and optimized sales opportunities.

Maintained accurate vendor and purchase records.

Key Achievements:

Increased sales by over 25%.

Introduced innovative product ideas and sales strategies.

Strengthened team collaboration and LSM efforts

Maintained good customer relation

Improved customer services and team spirit

BOOKSTORE SUPERVISOR 2017

The Bells University Bookstore

Duties

Managed bookstore operations including inventory, sales, and customer service.

Maintained accurate cash and stock records.

Trained new staff and implemented strategies to boost revenue.

Ensured supply chain efficiency through effective vendor coordination.

Maintain a good relation with students and lecturers

Key Achievements:

Achieved over 20% increase in sales.

Reduced theft and improved team effectiveness.

Enhanced customer experience and marketing strategies.

Introduced other streams of income to the business

SKILLS

Leadership Skills

Problem-Solving

Multitasking

Financial Management

Budgeting and Cost Control.

Inventory Management

Revenue Optimization

Problem-Solving and Adaptability

Crisis Management

Adaptability.

Creative Thinking

Emotional Intelligence

Motivation, Networking and Relationship Building

EDUCATION

University of Jos

B.Sc. Business Administration (Second Class Upper), 2015

Divine Success Secondary School

WAEC Certificate, 2009

Feckolad Private School

First School Leaving Certificate, 2002

CERTIFICATIONS & PROFESSIONAL COURSES

- Coffee Barista Foundation – KALDI Africa, Lagos (2024)

- Leadership Development Programme – Stanford Business School Africa, 2023

- Basic Certificate Course – WOFBI Institute (2012)

Other courses completed:

Empowering Customer Service (CSM08), Dealing with Difficult Personalities (TWE09), Employee Performance Management (KO007), Timeboxing Strategies (WET12)

AWARDS & ACHIEVEMENTS

- Employee of the Year, Ice Cream Factory (2023)

- Employee of the Month, Spar Supermarket (3x)

- Best Branch of the Year, Ice Cream Factory (2x)

VOLUNTEERISM: National immunization program for Polio 2011

REFERENCES: Available on request

GARUBA BALA MASAHOOD

Address1 : Wowooti Street, Sahara Dansoma, Accra GA-508116

WhatsApp: +233*********

Email ************.*@*****.***

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