Office personnel
Resume:
BRITTANY KELLY
PROFESSIONAL SUMMARY -
Dedicated office professional focused on enabling strong retail and hospitality sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.
WORK HISTORY
Purchasing Associate, 12/2023 to 04/2025
Plumbing Solutions LLC - Lexington, SC
Responsible for entering customer profile for each job location accurately so the accounting department could invoice builders accurately.
Responsible for obtaining house plans and purchase orders from various builders in order to key sales orders for the slab and sewer phases of plumbing new construction residential homes.
Responsible for issuing purchase orders to various vendors and supply houses when installers needed additional supplies and materials.
Keyed inventory data daily for items that were picked to send out on jobs as well as items that were not needed, and brought back to the warehouse to return to inventory.
Assisted purchasing coordinators by collecting all necessary paperwork when builders needed to push jobs out sooner.
Highlighted and made notes on house plans that were of significant importance to be sure details were not overlooked by installers.
Worked with the purchasing department as a whole along with warehouse workers each month to accurately count and document inventory each month for auditing purposes.
Kept track of expensive materials bought and depleted dates to ensure they were not being purchased too frequently or unnecessarily.
Maintained positive relationships with purchasing contacts for each builder in order to obtain any and all information needed in a timely manner.
Customer Service Representative, 08/2020 to 12/2023
RNDC of SC - West Columbia, SC
Provided primary customer support to internal and external customers.
Developed highly empathetic client relationships.
Earned reputation for exceeding service standard goals.
Offered assistance to customers by paying attention to special needs/wants.
Investigated and resolved customer inquiries and complaints quickly.
Determined root cause of problems to resolve product or service complaints.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of services.
Participated in team meetings to stay informed about updates/changes.
Trained 5 new personnel regarding company operations, policies and services.
Updated account information to maintain customer records.
Analyzed customer service trends to discover areas of opportunity to provide feedback to management.
Exceeded team goals through effective client satisfaction rates.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Office Administrative Assistant, 12/2019 to 08/2020
United Real Estate - Lexington, SC
Transferred over 50 incoming calls daily.
Transmitted information to designated employees.
Performed monthly financial reporting.
Recorded payments to keep accounting system updated.
Updated files to maintain current/accurate documentation.
Maintained records by implementing effective filing systems that boosted efficiency.
Offered technical support to enhance office productivity.
Conducted research to assist with special projects.
Set up conference rooms with materials to facilitate meetings.
Updated databases to track, analyze, and report on performance and sales data.
Senior Account Executive, 02/2018 to 12/2019
Event Rentals - Columbia, SC
Met with new customers to share product and service information, listen to needs and learn about business operations.
Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
Secured 20 new accounts to increase company revenue and drive market share.
Maintained contact information database by keeping account details updated and relevant.
Analyzed data to discover trends, informing market strategies, and objectives.
Networked at events and prospected for new customers with diverse strategies.
Sold new products and services and developed new accounts to maximize revenue potential.
Prepared documentation, finalized sales and maintained records.
Developed space planning concepts, color palette selections, and textile presentations.
Selected furniture, lighting and accessories to enhance design concepts.
Utilized computer-aided design (CAD) software to create plans and mock ups of room layouts.
Private Caregiver, 10/2017 to 01/2018
Self-employed - Supply, NC
Prepared 3 healthy meals daily to support client nutritional needs.
Cleaned house, ran errands, managed laundry, completed weekly grocery shopping.
Assisted client with daily living needs to maintain general wellness.
Supported client with mental support to sustain needs.
Assisted client with self-administered medications 2-3 times daily.
Built strong relationship with client to deliver companionship.
Maintained rapport with client's family members to facilitate trusting caregiver relationship.
Lead 2 Year Old Teacher, 07/2014 to 10/2017
Northside Christian Academy - West Columbia, SC
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Promoted sensory development by providing access to different textures.
Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
Engaged with 8-12 children on individual basis to build positive relationships and promote learning.
Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Actively encouraged children to develop their communication, problem-solving and social skills.
Implemented curriculum to enhance classes with learning-focused activities.
Educated students in foundational concepts such as shapes, numbers, and letters.
Third in Charge, 08/2012 to 07/2014
Blue Marble Academy - Gilbert, SC
Familiarized parents with policies, regulations, fees and curriculum.
Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
Supervised and managed team of 10 childcare professionals to guarantee the highest standards of care.
Engaged with parents and families to build positive relationships for children to thrive.
Managed program paperwork and child records to comply with state requirements.
Operated under licensing guidelines to protect health, safety and well-being of children.
Attended approved training and continuing education courses to maintain certifications.
Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Attended professional meetings and conferences to maintain and improve professional competence.
Managed program paperwork and child records to comply with state requirements.
Communicated with local and state government agencies to maintain compliance with all regulations.
EDUCATION
High School Diploma, 2003
Lexington High School - Lexington, SC
Received Lifetime Scholarship
CONTACT
Address: Leesville, SC 29070
Phone: 803-***-****
Email: *********@*****.***
SKILLS
Customer Account Management
Document and Records Management
Strong Communication and Interpersonal Skills
Invoice Preparation and Processing
Accurate Recordkeeping
Departmental Support
Inventory Records
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