Customer Service Representative

curriculum Vitae

Yousra Bouadila

Phone : *******3

E-mail :***********@*****.***

Nationality: Tunisian

Bachelor Degree English literature and American Foreign Policy University of Human Sciences and Arts

Personal Statement

Bachelor Degree holder in English literature and civilization from the University of Arts and Human Sciences in Tunisia. I have excellent skills in translation in English, Arabic, French, and Italian. As well as administrative and secretarial skills. I have successfully build a good customer service experience as the result of up to 9 years working in well-reputed companies in Qatar. Education and Academic Qualifications

1. Bachelor Degree English Literature /American Civilization and Foreign Policy Name of University: University of Arts and Human Sciences Tunisia 2. Linguistic Certificate: From U.K as linguistic Stage. Name of the Institution: Stamford Linguistic center U.K England Research Subject: Criteria English people use to place someone socially Professional Experience

Qatar airways November 2007- April 2009 - Qatar

Position: Cabin Crew

Achievement/Task

o Excel in providing a five –star service and safety to passengers o Welcome and actively listen to passengers queries o Answer passengers needs and resolve issues onboard

o I received complimentary letters from passengers as well as Qatar airways for excellent customer service.

American Base October 2010- December 2011

Place: Qatar

Position: translator Task:

Translate documents English/ Arabic and vice versa Oreedoo Retails Qatar November 2011- April 2014

Place : Qatar

Position: Senior Customer service representative

Tasks

o Solve and follow up daily complaints.

o Update and inform clients about Oreedoo new services o Professionally and timely answer inquiries to ensure customers loyalty.

o Efficiently manage client relationship through CRM. Al Ahli Hospital October 2015- July 20017 - Qatar

Position: Supervisor customer service ENT Department Guest Service Tasks o Arrange for coverage for all absentees and vacation o Manage patients relationship by solving daily issues instantly to maintain enduring customer relation and boost repeated business

o Organize weekly schedules for receptionists and doctors o Organize and make sure of daily smooth workflow for staff and patients o Organize monthly meeting with doctors to discuss issues and challenges. o Supervise and monitor a team to achieve the best customer service. o Follow up insurance approvals and rejection. o Evaluate and assess receptionist’s knowledge and performance by providing feedback and training.

Key Accomplishments:

• I achieved Zero unsolved complaints with no escalation.

• I have Implemented a new technique to solve walk-in patients issue

• I have successfully improved communication between receptionists and nurses Embassy of the Federal Republic of Nigeria 2019-2021 - Qatar Position: Translator/ Social Secretary from November Tasks :

o Translate Notes coming from the Ministry of foreign affairs (English –Arabic) o Write Notes to Ministry of Foreign affairs

o Send applications to Ministry Of Foreign Affairs to issue Diplomatic cards administrative cards and Airport Access Cards for foreign Mission staff. o Renew ID for local staff

o Prepare weekly schedule for CDA and organize meetings. o Liaise with Qatari Government Authorities

. o Filing MOFA Notes and correspondences to and From MOFA. MACRO Facility Management & Construction Company May 2021- September 2023 -Qatar Position: Translator/ Executive secretary

Tasks

o prepare monthly reports on power Point presentation . o Translate FM Meetings and daily E-mails

o Prepare Excel sheet for parking allocations

o Follow up quotations with the concerned department in the Ministry of Education o Filing Quotations and tracking all documents in the system. AL MANA GROUP MOTORS 2022-2023 -Qatar

Position: Executive secretary

Tasks o Booking and arranging travel.

o Organizing events and conferences.

o Scheduling appointments, maintaining events calendar and sending reminders. o Typing, compiling and preparing reports, presentations and correspondence. o Managing data base and filing systems.

o Managing internal and external correspondence on behalf of CEO o Perform other tasks as required by the CEO.

Language skills

Arabic Native speaker

English Excellent

French Excellent

Italian Fluent

Spanish Moderate

SKILLS

Translation skills/ Customer Service skills /Administrative skills /excellent Written and verbal Communication skills.

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