Administrative Assistant Customer Service
Resume:
ALEXANDRIA
S.
FAITH
************@*****.***
Rex, Ga 30281
SKILLS
• Account Reconciliation
• Project Planning
• Bookkeeping
• Records Management Systems
• Customer Service
• Customer and Client Relations
• Strategic Planning
• Time Management
• Advanced MS Office Suite Knowledge
• Cash Deposit Preparation
• Employee Timesheet Processing
EDUCATION
Penn Foster Career School
Scranton, PA • 03/2011
Coursework in Health Care
Penn Foster Career School
Scranton, PA • 2011
High School Diploma
PROFESSIONAL SUMMARY
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision- making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
WORK HISTORY
Jdm Parts Garage - Administrative Assistant
02/2021 - Current
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Liaised between clients and vendors and maintained effective lines of communication.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Handled large quantities of money with integrity and security Kune & Nagle, Interstate S. Dr - Administrative Assistant 03/2018 - 02/2021
• Processed orders upon arrival
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Created and maintained databases to track and record customer data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Received and sorted incoming mail and packages to record, Certifications and Licenses
CPR Certification
BLS Certification
dispatch, or distribute to correct recipient.
• Examined shipments leaving facility to maintain customer care and satisfaction
Café Hot Wing - Assistant
Manager 01/2013 - 06/2018
• Maintained excellent customer service
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Ensured exceptional satisfaction with positive reviews
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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